Plugins update failing continuously - by Chanell Steyn

This topic has 5 replies, 2 voices, and was last updated 2 years, 8 months ago ago by Olga Barlow

  • Avatar: Chanell Steyn
    Chanell Steyn
    Participant
    June 29, 2021 at 18:29

    Hi there. I have tried multiple times to update the Quform plugin but it keeps failing. Even the automatic update fails. I have also received the notification for the latest theme update, but it hasn’t prompted on the WP admin panel to update yet. Maybe you could check that too please?

    Thanks in advance.

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 30, 2021 at 00:14

    Hello,

    You are using the latest version of XStore core and Xstore theme.
    To update Quform plugin try to disable it and then go to XStore > Plugin installer > press update and activate.

    Regards

    Avatar: Chanell Steyn
    Chanell Steyn
    Participant
    June 30, 2021 at 10:00

    Hi there. Thanks for your response. I’ve tried your recommendation, but still not updating. Is it because it’s a premium plugin, which I have not purchased?

    Kind regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 30, 2021 at 10:39

    Hello,

    No, you don’t need to purchase bundled plugins. This plugin has some glitches with the auto-updates because of the plugin code. Go to Plugins > deactivate and remove plugin and then go to XStore > Plugin Installer > install it again. You’ll get the updated version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 30, 2021 at 10:40

    Actually, do you use it? If you don’t create any forms using this plugin then there is no need to keep it enabled because every additional plugin slows down the site. Don’t keep enabled 2 page builders if you don’t use them both etc. So, disable all the plugins that you don’t really use.

    Regards

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