Forum Replies Created

Viewing 30 posts - 5,971 through 6,000 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2021 at 10:04

    Hello,

    1) Can’t connect to your FTP https://prnt.sc/1in4aia
    2) How did you disable the Ajax and performance actions? Could you, please change it back?
    3) Do you have any server cache? Could you, please, temporarily disable it?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2021 at 09:57

    Hello,

    Provide us with the server error logs, please. It looks that there is some limit in server settings and the error log will show which one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2021 at 09:28

    Hello,

    AMP STORE
    1. Do you have any kind of server cache or something? We don’t have any problem with products on our test installations but on your site even if we disable all elements we still see them on the home page. So, looks like some cache.
    2. You set an empty field for compare button text -> http://prntscr.com/1iltzdj. Now we added text and it works ok.

    OTHER
    1. No, there is no such option for this time but you can submit a feature request with details of the desired result -> https://www.8theme.com/roadmap/
    2. This option works as it should, please, watch video -> https://gyazo.com/35f1265a335ee3f4c18224bf45063077. If you want to show such top-bar notification you should disable ajax add to cart because that notification will be shown only if the product was added not via ajax action.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2021 at 08:13

    Hello,

    You can always find the archive in the theme package on ThemeForest or download it here https://www.8theme.com/downloads

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 20:48

    Hello,

    Are you talking about missing banners below the slider or what exactly is wrong on your site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 20:35

    Hello,

    We don’t need cPanel. We need WP Dashboard and FTP access to your site. Contact your hosting provider if you don’t know what FTP is.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 20:33

    Hello,

    Elementor saves styles to CSS file, you use cache plugin + Cloudflare CDN that caches CSS files. So, either disable cache and CDN if your site is under development and enable it once you finish editing or use another CSS print method in the Elementor settings https://prnt.sc/1ig4aud (it slows down the site a little bit but then styles are not cached).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 20:23

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 20:20

    Hello,

    Unblock for Ukraine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 20:19

    Hello,

    I have renamed that file and the single product page is ok. Check the staging site.
    Also, I have made some changes in the footer.php to update the file that you also copied to your child theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 20:18

    Hello,

    Keep Ajax add to cart for WooCommerce plugin disabled because our theme comes with built-in Ajax add to cart feature, so there is no need to use that plugin. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 20:14

    Hello,

    1) We have improved custom CSS in Theme Options > Additional CSS to apply font for the headings.
    2) Font that you want to use for body is not included in CSS that you call, check by yourself https://use.typekit.net/kex2dfo.css

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 20:11

    Hello,

    1) Never share private information like purchase code our of the Private content area https://prnt.sc/1ify3mw !!! In another case, all the other forum visitors see your private info.

    2) Provide us with WP Dashboard and FTP access to your site. We’ll check the issue with the theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 20:04

    Hello,

    Because you did not change the mentioned option. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 20:00

    Hello,

    So, do you still need our help?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 19:59

    Hello,

    Checked your site and don’t see the mentioned issue https://gyazo.com/6dcf7bf3aae54203d0dddfebc6b638a5

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 19:57

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 19:55

    Hello,

    Because you provide a lot of links in one topic and the system detects it like spam. Please, create a few topics if you have a lot of questions (separate topic for every question). It allows you to post the topics and helps to avoid misunderstanding when we start to answer to every question.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 19:53

    Hello,

    Fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 19:49

    Hello,

    It does not work https://prnt.sc/1ifsc40

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 19:48

    Hello,

    It looks like a cache. Especially if from the incognito everything works ok for you.
    For me, everything works ok for both normal and incognito windows.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 19:43

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 19:43

    Hello,

    You added the brand attribute for the 11 products only https://prnt.sc/1ifp9bh
    But you added 38 products to the ITC brand. That’s why you have different results while using filter by brand attribute and filter by brand itself.
    So, add the necessary attribute for all the products of this brand if you want to filter by the ITC attribute and get all the products you have in ITC brand.

    Brand filter does not have drop-down type, so you won’t have this https://prnt.sc/1idrfw4 Only Brand list widget has the drop-down style but it does not filter, it just redirects you to the brand page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 19:32

    Hello,

    Why do you add that code if you just need to exclude cookies in the WPRocket settings https://prnt.sc/1ifnatj

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 19:31

    Hello,

    Can’t log in https://prnt.sc/1ifmnee Contact your hosting provider and unblock login for the non-Spanish countries.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 19:26

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 19:13

    Hello,

    Child theme does not inherit theme options if you enable that, so you need to import them.
    Enable parent theme and go to Theme Options > Import/Export > download the export file. After that enable child theme and go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after pare reloading. Check your site after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 19:10

    Hello,

    We don’t have option to add this button to our Mobile panel. So, contact author of the code to find out where they suggest to add the button code if you use WordPress theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 19:07

    Hello,

    I don’t see any item in cart if checking your site https://prnt.sc/1iffpm4
    If I add to cart then the product appears in the cart. So, I don’t see the mentioned issue anymore.

    Regard

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 18:59

    Hello,

    The error was caused by the out-of-date xstore-child/woocommerce/content-product-slider.php file. What changes did you do there?

    Regards

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Viewing 30 posts - 5,971 through 6,000 (of 30,391 total)
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