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Viewing 30 posts - 5,881 through 5,910 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 5, 2021 at 15:41

    Hello,

    2) We don’t have such option. Wait for the next plugin update where we’ll remove that button.
    3) “AJAX add to cart buttons on archives” (WooCommerce setting) – disabled Ajax add to cart on the shop page and product categories. “AJAX Add To Cart For Simple And Variable Products” (8theme option) disabled Ajax add to cart on the single product page.

    4) Sticky add to cart option means that sticky section appears when you scroll down on the single product https://prnt.sc/1jgg3j3

    5) “Fixed Added To Cart Message” means that when you add to cart green message appears https://prnt.sc/1jgjuz5 (Ajax add to cart option for the single products should be disabled).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 5, 2021 at 15:24

    Hello,

    Header overlap option was enabled for the mobile header https://prnt.sc/1jgdv7c It means that header overlaps the page content. I have disabled that. Check your site and remove unnecessary padding on start of the pages if you added that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 5, 2021 at 14:15

    Hello,

    Unfortunately, nope https://prnt.sc/1jfpoye
    Let us know if you need IPs of the experts that will work on your issue to add them to your whitelist.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 5, 2021 at 09:26

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 5, 2021 at 09:13

    Hello,

    You need to contact plugin author about this issue. We checked your product with the Storefront theme (default WooCommerce theme) and it also does not work https://gyazo.com/67c4f5c301214e15022f56785e85039c
    So, theme is not the reason of the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 17:24

    Hello,

    I checked your site and don’t see problem with that https://prnt.sc/1j2p84h

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 17:21

    Hello,

    Renaming of the parent theme folder causes issues with auto-update. I renamed that back and updated the theme. Check your site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 16:19

    Hello,

    Check the mentioned menu now.
    We use custom CSS to achieve styles you need, so it’s important to know exactly where you plan to use that because custom CSS may change depending on location. So, decide where exactly you plan to use it and show us the final version in case you need any other help with the custom CSS.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 16:15

    Hello,

    Try to activate the theme now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 16:14

    Hello,

    We don’t have any special recommendations for the plugin settings. Our theme support all of them. So, just check the plugin documentation and setup guide.

    We are working on documentation of the AMP plugin. It will be released within 1-2 days.

    XStore AMP (Accelerated Mobile Pages) is a plugin released to help improve the mobile browsing experience. It is created to render the page faster by only loading the text, media, simple styles without scripts and many styles that Elementor or WPBakery plugin generate, so it supports the WooCommerce page (because pages come with simple styles and texts) and does not support pages created Elementor/WPBakery.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 16:11

    Hello,

    1) Your image was huge https://prnt.sc/1j1m38q 2Mb is very large site to load for the mobile devices. I have optimized image to 500kb using https://tinypng.com/

    2) This tool https://geopeeker.com/ does not display preview even with the default theme Storefront https://prnt.sc/1j1pnf0 So, our theme is not the reason of the problem.

    3) The other emulator displays image but it does not scale it well if the image is placed in full-screen mode https://gyazo.com/f9775fa1c2fa523945d2db990afc5879

    4) If you use a simple row (instead of the Revolution slider) without full-height option then the preview is ok https://prnt.sc/1j1wys1

    Revolution slider loads a number of additional styles and scripts, so I would not recommend using that if you just need the simple image in that section. Use the Row with the background (like on the example I did). If emulators are not very important for you then enable full-height option https://prnt.sc/1j1yxhl If you need a nice view of the emulator then disable that option and change the row padding to bigger.

    When I check your site using the mobile device I don’t see any issues with the image even if the full-height option is enabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 15:21

    Hello,

    Password is incorrect https://prnt.sc/1j1io1o
    Provide us also with the FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 15:19

    Hello,

    Ok, sure.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 15:18

    Hello,

    Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 15:09

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 15:03

    Hello,

    I see that you renamed theme folder. Did you use auto-update or manual update way?
    Provide us with WP Dashboard and FTP access to your site to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 14:58

    Hello,

    Not sure about this problem. It’s Elementor styles, not theme styles. Try to contact Elementor support about this.
    Maybe it’s related to WP update but not to theme update. So, don’t tell the Elementor support that’s “after theme update…”. In this case, they won’t check the issue as a rule and just redirect to theme support even if the issue is not related to the theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 13:44

    Hello,

    What mobile header did you want? Explain then in more detail, please.

    – fixing header without sticky one

    I’m not sure that understand what’s that. Could you, please, provide an example

    – way to add a third logo when in mobile (cause icon needed when it is the case)…

    You can submit feature request here https://www.8theme.com/taskboard/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 13:38

    Hello,

    Take my apologies for the delay in answering. Check the add to cart from grid now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 13:38

    Hello,

    Take my apologies for the delay in answering. Check the add to cart from grid now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 13:36

    Hello,

    Are you talking about a single product or about a shop page?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 13:34

    Hello,

    Ok, it works. But what about link to page where you used that grid? I don’t see that on the home page or any other pages from the menu.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 13:32

    Hello,

    You are welcome.
    I see that you use custom CSS in Theme Options > Additional CSS in 2 places https://prnt.sc/1j0j8qs I don’t know why you added that but remove if you want to use font-size from the typography options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 13:29

    Hello,

    Updated theme to the latest version. Your menu is completely fine for me https://prnt.sc/1j0i4lm Don’t see any problems with that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 13:21

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 12:55

    Hello,

    Sorry for the delay in answering.

    1) I found that you use it for the mobile header only. I see.
    Provide us with FTP access to your site. Because I found that the menu opens by click but did not close by click. We need to take a closer look at this.
    3) If you just want to add the border then use the below custom

    .content-product:hover {
        border: 5px solid #00acc1;
    }

    5) a) We used custom class for the row in the column product-plan
    and below custom CSS to move it up on hover

    .product-plan:hover {
        transform: translateY(-30px);
    }

    So, everything depends on where you want to apply that effect.
    b) We used Massive Addons element infobox and its settings https://prnt.sc/1j06wgc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 12:27

    Hello, @Damilare

    Please, create your own topic next time.
    1) I see that you use Woolentor plugin and it causes issue with the single product. So go to plugin settings and disable WooCommerce template for the single product.
    2) Add the below code to Theme Options > Custom CSS

    .single-product-wide .carousel-area, .single-product-wide .product-images img {
        width: auto;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 12:22

    Hello,

    Try to change the Elementor CSS print method https://prnt.sc/1izvrc3 Check if it helps you.
    The external file type is preferred but if you have problems with that you can try the other one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 12:03

    Hello,

    Please, submit a feature request here https://www.8theme.com/taskboard/ and our developers will try to implement these settings in the next theme updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 11:59

    Hello,

    As I told you before you have some kind of server cache or something. So, make sure that you cleared all the caches (plugin cache and server cache and browser cache) to check the changes you do.

    Regards

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Viewing 30 posts - 5,881 through 5,910 (of 30,391 total)
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