Forum Replies Created

Viewing 30 posts - 5,641 through 5,670 (of 30,391 total)
1 2 3 … 188 189 190 … 1,012 1,013 1,014
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 20:18

    Hello,

    Why did you enable auth form on your site? It’s not related to our theme, it’s related to your server settings. So, contact your hosting provider to remove that auth form. It does not allow loading products using Lazy loading. Or edit page > edit products elements and disable Lazy loading of the element in the settings.

    Regards

    #299052 Copied In reply to: Issues with customer view
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 20:14

    Hello,

    Check now, please.

    Regards

    #299049 Copied In reply to: Xstore v8.x – Cookie notice problem happening again Its no longer a popup box
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 20:02

    Hello,

    I uploaded image and don’t see problems https://prnt.sc/1pv7pgc

    Regards

    #299048 Copied In reply to: Size of pictures in the slider
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 19:47

    Hello,

    Could you, please, provide us with video of the issue for better understanding of the problem?

    Regards

    #299046 Copied In reply to: XStore Freelance – Slider Revolution hangs when saving
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 19:37

    Hello,

    We found that issue with the products appear if Really Simple SSL plugin is activated and once we activate plugin we get the following error https://prnt.sc/1pujsq6
    I disabled plugin and products works well. Contact plugin author to find out what error plugin generates and fix that.

    Regards

    #299044 Copied In reply to: Blank page on some variable product
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 18:47

    Hello,

    I don’t see problem with the Static block editing, for example I changed the bg for the row https://prnt.sc/1pu5pr0 and changes appear https://prnt.sc/1pu6k01
    So, provide us with video of the error with the static block editing to understand your issue and help you.

    Regards

    #299039 Copied In reply to: Static block not working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 18:41

    Hello,

    1) Keep this option enabled to get correct header for the mobile devices https://prnt.sc/1ptxjhv
    2) There is option to create separate header for the page if you need that. Use multiple headers option https://youtu.be/BpeXfzNwkOc
    3) My account page is ok https://prnt.sc/1pu2yya once I set the heading padding for the desktop in the header builder settings https://prnt.sc/1pu3gwb

    Let me know if you have any other issues.

    Regards

    #299038 Copied In reply to: Facing major issues with header on my website i5academy.com
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 18:26

    Hello,

    I added enabled open by click option https://prnt.sc/1pt3hr9 and added the below code to child theme style.css

    .mobile-header-wrapper .menu li.menu-disable_titles {
    position: static;
}
.mobile-header-wrapper .header-main {
	z-index: 1;
}

@media only screen and (max-width:992px){
.mobile-header-wrapper .header-main .et-row-container.et-container {
    background-color: #333333;
}

    .mobile-header-wrapper .menu li.menu-disable_titles .nav-sublist-dropdown {
        width: 100vw;
        margin-right: 0 !important;
        background: #333333;
        text-align: center;
        right: 0;
        left: auto;
        transform: none;
        top: 100%;
        animation: slideInDown !important;
        animation-duration:0.6s !important;
        line-height:3.0em;
        z-index: -1;
    }

    .mobile-header-wrapper .menu li.menu-disable_titles:not(.opened) .nav-sublist-dropdown {
        display: none;
    }
    .mobile-header-wrapper .et_connect-block .nav-sublist-dropdown {

        border-style:none !important;
    }

    .mobile-header-wrapper .et_connect-block .nav-sublist-dropdown .item-link{
        color:#ffffff;

    }
}

    Check the mobile menu now.

    Regards

    #299037 Copied In reply to: Menu issue
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 17:28

    Hello,

    Take my apologies for the delay in answering. I have passed your request to our developers. They will check if FB API allows getting the user’s first and last names. I’ll inform you once get the answer from the developers.

    Regards

    #299033 Copied In reply to: Authorization APIs
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 16:41

    Hello,

    Use Checkout manager for WooCommerce plugin.

    Regards

    #299023 Copied In reply to: How to change Zip code “mandatory” to “not mandatory” in checkout.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 16:40

    Hello,

    Go to WooCommerce > PDF Invoices > Seller > add link to logo file https://prnt.sc/1psenvi

    Regards

    #299021 Copied In reply to: How to add Logo / customise invoice layout ?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 16:35

    Hello,

    Thank you. I have passed the issue to our developers. I’ll inform you once get a reply from them.

    Regards

    #299020 Copied In reply to: Static blocks in shop’s woocommerce page have a bug
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 16:32

    Hello,

    We changed JS optimization settings a little bit. Check your site now.

    Regards

    #299019 Copied In reply to: Problem with menu – does not collapse
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 16:30

    Hello,

    Checked the slider and the images look ok https://prnt.sc/1ps9z05

    Regards

    #299018 Copied In reply to: Slider does not hold images in size
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 16:26

    Hello, @Chris

    Are you talking about these labels https://prnt.sc/1ps7v4i ?
    Aco product labels for WooCommerce plugin used.

    Regards

    #299017 Copied In reply to: Product images on category page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 16:12

    Hello,

    We have updated theme and XStore core plugin.

    Regards

    #299016 Copied In reply to: Last UPDATE give error : PCLZIP_ERR_BAD_FORMAT
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 16:02

    Hello,

    Decreasing of the DOM is our next goal for the future speed improvements of the XStore theme.
    At this moment you can enable Lazy loading for products elements on the page to reduce the DOM size of the page https://prnt.sc/1prtl3s

    Regards

    #299015 Copied In reply to: Page load speed according to Google – DOM
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 15:51

    Hello,

    I don’t see problem with the vertical gallery slider https://prnt.sc/1prptm8
    Could you, please, provide us with screenshot of the problem for better understanding?

    Regards

    #299013 Copied In reply to: Product page – photo is 23400px high
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 15:41

    Hello,

    Go to Theme Options > WooCommerce > Shop > Product styles > disable Show Variations As Simple Products (Beta) if you want to show swatches on the grid https://prnt.sc/1prlftt instead of showing product variations as the simple products https://prnt.sc/1prla77

    Regards

    #299011 Copied In reply to: Swatch Issues
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 15:35

    Hello,

    1) Either increase the bottom padding after the button or reduce the negative margin of the row with the cup https://prnt.sc/1prii5r because in another case that row displays over the button and blocks the button actions https://prnt.sc/1prfqa0 .

    2) There is no need to set negative margin for the image https://prnt.sc/1prckj1 if you already did that for the row. Check now.

    Regards

    #299010 Copied In reply to: full width working with z-index
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 14:19

    Hello,

    Our theme does not use Menu locations because XStore comes with the header builder and you choose where to show the necessary menu in the Header builder settings.
    So, I suppose you need to follow their guide to register menu locations if they need that https://prnt.sc/1pqgjmt , and instead of adding Menu Locations to Your Theme use the builder element to show the menu you need https://prnt.sc/1pqf03s

    Anyway, it would be better to contact plugin author support to get clear instructions. Because we are not plugin developers and we are able to help you only with our mega menu settings and 8theme menu options.

    Regards

    #299004 Copied In reply to: Need To Create New Menu Location
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 14:00

    Hello,

    Check now, please.

    Regards

    #299002 Copied In reply to: Website not responding to changes made after update
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 13:42

    Hello,

    1) Video displays QV issue, not the categories issue. Please, provide the correct video for better understanding.

    2) We have improved the code snippet that you used to make QV open by click on the product image. By the way, this is an additional customization service that is outside the scope of our support. We made an exclusion this time but if you have more questions about additional customization then submit an additional customization request to customization team.

    3) I don’t see the mentioned issue https://prnt.sc/1ppun16

    Regards

    #299000 Copied In reply to: Bug in shop sidebar product categories and product clicks on mobile
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 12:49

    Hello,

    You are welcome.
    Follow the video tutorial to import the Organic 01 demo https://youtu.be/4n1re0jKorc?t=72
    You’ll be able to install child theme during demo content installation.

    Regards

    #298997 Copied In reply to: Change daughter theme
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 12:46

    Hello,

    Provide us with the correct WP Dashboard access to your site https://prnt.sc/1pow3u2 to check the settings you use for the Revolution slider optimization. Do you use Lazy loading option for the product sliders in the Product element settings?

    Regards

    #298996 Copied In reply to: Troubleshooting: Website crashed completely
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 12:39

    Hello,

    This is the Invoice email https://prnt.sc/1posdqo , not the complete order email.

    I get this email even if the Email builder is enabled https://prnt.sc/1pordap
    So, what’s the problem with this type of email from your side?
    Because I’m confused.

    Regards

    #298994 Copied In reply to: Built-in Email edited changes not reflecting in the emails sent
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 12:15

    Hello,

    In the plugin files. For example, https://prnt.sc/1pof0hl

    Regards

    #298990 Copied In reply to: Built-in email builder | Woo Subscription email templates are missing
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 12:13

    Hello,

    So, your image file is 74Kb on your local PC but it’s 209Kb once you upload file to the media library?
    Could you please, upload the archive with the 74Kb image here https://dropmefiles.com/ and provide us with WP Dashboard access to your site to test?

    Regards

    #298989 Copied In reply to: Size of pictures in the slider
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 12:09

    Hello,

    How did you move site from one domain to another? Manually or using the Duplicator plugin?
    Because Duplicator plugin allows duplicating whole the site including Footer widgets, header settings etc. If you move the site manually then you may face issues with the widgets (they could be placed in wrong areas) and you need to manually re-add them to correct widget areas.

    Regards

    #298988 Copied In reply to: if i change the hosting
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 12:05

    Hello,

    These settings are related to Elementor plugin. Read this post and follow the instructions https://github.com/elementor/elementor/issues/6976

    Regards

    #298987 Copied In reply to: Elementor Safe Mode, YITH Woocommerce Compare & Bandwidth
  • 1 2 3 … 188 189 190 … 1,012 1,013 1,014
    Viewing 5,670 results - 5,641 through 5,670 (of 30,391 total)
Viewing 30 posts - 5,641 through 5,670 (of 30,391 total)
1 2 3 … 188 189 190 … 1,012 1,013 1,014

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