Forum Replies Created

Viewing 30 posts - 5,611 through 5,640 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 18, 2021 at 13:49

    Hello,

    We enabled all the possible speed optimization options from theme side. We don’t have any other settings to make it faster. So, try to contact your hosting provider and ask if they could help you to improve the site speed from their side.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 18, 2021 at 13:39

    Hello,

    I improved the code to make it a higher priority than theme default styles. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 18, 2021 at 13:22

    Hello,

    Did you change Admin access https://prnt.sc/1qa6nm4 ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 18, 2021 at 13:07

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 18, 2021 at 13:03

    Hello,

    Do you want to install the default demo https://xstore.8theme.com/home/ or some other demo?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 18, 2021 at 12:38

    Hello,

    Provide us with WP Dashboard access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 18, 2021 at 12:02

    Hello,

    1) Yes, because you added 150px padding for the section https://prnt.sc/1qa2bf2 Edit your page and change the padding for the tablet resolution using Elementor settings https://prnt.sc/1qa2ko5 .
    2) The same issue with padding here https://prnt.sc/1qa2dhs You set slide bg https://prnt.sc/1qa2hoo
    3) Provide us with WP Dashboard access to check the issue with the menu in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 18, 2021 at 11:52

    Hello,

    Could you, please, provide server error logs? It looks that something blocks Ajax’s request. Server error log helps to understand what exactly.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 18, 2021 at 11:34

    Hello,

    Take my apologies for the delay in answering. We found that issue was caused by this option https://prnt.sc/1qa14zw If you choose No location then add to cart works ok. I have passed the issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 18, 2021 at 08:54

    Hello,

    I can’t check your checkout page because of the coming soon mode. Provide us with WP Dashboard access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 17, 2021 at 18:04

    Hello,

    You sent me the video of the site duplication https://prnt.sc/1q6wq21 I don’t understand how it’s related to image file size, sorry. Contact your hosting provider if you need help with site duplication. Theme author is not responsible for this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 17, 2021 at 18:04

    Hello,

    You sent me the video of the site duplication https://prnt.sc/1q6wq21 I don’t understand how it’s related to image file size, sorry. Contact your hosting provider if you need help with site duplication. Theme author is not responsible for this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 17, 2021 at 17:49

    Hello,

    Try to disable third-party plugins that do not come bundled with our theme and check if you still have the mentioned issue. I suppose one of the third-party plugins causes duplication.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 17, 2021 at 17:37

    Hello,

    Your site used an incorrect token and reactivation of the theme was required. Besides, your server has limited permissions for the installed plugins and does not allow to overwrite plugin files. So, I removed XStore core plugin and installed it manually (Plugins > Add new > uploaded the latest version of plugin). Cleared cache and everything was fine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 17, 2021 at 17:29

    Hello,

    Provide us with WP Dashboard access to your site to take a look at how it looks and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 17, 2021 at 17:26

    Hello,

    I’m sorry but link to your blog is https://bodyfarma.com.br/blog/ (and it works) , not http://bodyfarma.com/blog

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 17, 2021 at 17:15

    Hello,

    To disable that label go to Theme Options > WooCommerce > Shop elements > Sale & Out f stock and disable Sale label option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 17, 2021 at 17:14

    Hello,

    Provide us with WP Dashboard access to your site. We’ll check the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 17, 2021 at 17:07

    Hello, @Chris

    Sorry, don’t understand your last message. You just copied my answer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 17, 2021 at 17:06

    Hello,

    Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.35
    To activate the theme your site should be able to make requests to our server and get a response.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 17, 2021 at 17:04

    Hello,

    You are welcome.
    Create templates for the subscription emails https://prnt.sc/1q6hetv

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 17, 2021 at 17:00

    Hello,

    Registration of bundled plugins is not necessary. They will function perfectly without any need for activation.
    https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 17, 2021 at 16:50

    Hello,

    1) This code is responsible for posts/pages breadcrumbs

    function etheme_breadcrumbs() {
        	//use_your_custom_code_for_the_function_here;
        }

    You need to copy mentioned function to child theme fucntions.php and edit it according to your needs.

    2) Products use the /xstore/woocommerce/global/breadcrumb.php. So, copy this file to /xstore-child/woocommerce/global/breadcrumb.php and edit the file code according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 17, 2021 at 16:18

    Hello,

    1) Provide us with FTP access.
    2) I don’t see issues with the false clicks after the previous fix off the filters area https://recordit.co/BmY51HTDsA

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 20:49

    Hello,

    You can enable the target attribute in the Screen options https://prnt.sc/1pvvone

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 20:44

    Hello,

    I enabled lazy loading for the products element. Tested site using GTmetrix and score is ok https://gtmetrix.com/reports/erm-implants.com/vETnEttX/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 20:18

    Hello,

    Why did you enable auth form on your site? It’s not related to our theme, it’s related to your server settings. So, contact your hosting provider to remove that auth form. It does not allow loading products using Lazy loading. Or edit page > edit products elements and disable Lazy loading of the element in the settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 20:14

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 20:02

    Hello,

    I uploaded image and don’t see problems https://prnt.sc/1pv7pgc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 16, 2021 at 19:47

    Hello,

    Could you, please, provide us with video of the issue for better understanding of the problem?

    Regards

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Viewing 30 posts - 5,611 through 5,640 (of 30,337 total)
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