Unable o register theme - by Rais - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

  • Avatar: Rais
    Rais
    Participant
    August 16, 2021 at 17:06

    HI,
    I have just purchased theme, but when im trying to register it through wordpress dashboard(after installation) then im getting this error after entering my purchase code
    API request call error. Common problem caused by SSL certificate. Please check it here. Contact your server provider in case your certificate does not exist or has some errors.

    I have also checked SSL via SSLchecker website which is showing all – SSL is ok and correct

    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 17, 2021 at 17:06

    Hello,

    Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.35
    To activate the theme your site should be able to make requests to our server and get a response.

    Regards

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