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Viewing 30 posts - 5,431 through 5,460 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 13:05

    Hello,

    Increase the All departments element width to 3 columns for example https://gyazo.com/1c004960fb309aeab19d26f293a2ad28

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 13:02

    Hello,

    You can’t add to cart variable product if you did not choose the variation. That’s why variable product redirects you to the single product page to allow you to choose the variation.
    So, if you want to be able to add the variable product to the cart from the product grid you can enable variation swatches https://youtu.be/LgzC4iK-j6A and then you’ll be able to choose the variation from the grid.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 12:54

    Hello,

    1) I checked your site and don’t see problem with the products https://gyazo.com/03efd63a473929d3b121aa513ce48a36
    2) You should refresh the page if you resize the window to reinit the gallery slider.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 12:28

    Hello,

    It looks that Elementor styles file is missing https://prnt.sc/1rpd9lv
    Try to change any element and save changes. Clear the cache and CDN after that. Check the page. Or provide us with WP Dashboard access to your site. We’ll check it in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 12:26

    Hello,

    Replace the prvious code with this one

    .content-product .price, .product-content .price { 
        color: #702082;
        font-weight: 600;
    }
    .template-container .cart ins .amount, .template-container .price ins .amount, .template-container .product-price ins .amount {
        color: red;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 12:17

    Hello,

    Thank you for using our theme!
    Read this post about site speed https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    Disable unnecessary third-party plugins, install and use cache plugin, optimize images.
    Also, you can find optimization settings of our theme in Theme Options > Speed Optimization. Enable Lazy loading for the images there.
    For the home page I would recommend you enable Lazy loading for the Products elements.

    Contact your hosting provider about the Memory limit issue. We can do nothing with that. So, your hosting provider will be able to increase the memory limit and check which plugin uses all your memory.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 12:10

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 12:08

    Hello,

    I checked the product and it’s ok for me https://gyazo.com/06aa5349ab4404678b209fa38a84d22e
    What browser do you use? Could you, please, provide video of the issue from your side?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 12:06

    Hello,

    It’s because option of the Elementor plugin that you enabled https://prnt.sc/1rpax63 it caused js errors on the page https://prnt.sc/1rpb097. I have set Default there and sidebar is ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 12:03

    Hello,

    Provide us with WP Dashboard and FTP access to your site. We’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 12:00

    Hello,

    We can’t connect to your FTP https://prnt.sc/1rp9x18
    Provide correct access, please, to proceed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 11:54

    Hello,

    Nope, you can’t use these shortcodes. Read more about AMP version and it’s limits https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 11:52

    Hello,

    It looks that your server blocks ajax request https://prnt.sc/1rp9f62
    Could you, please, contact your hosting provider and ask to check this error? What errors do you have in the server error log?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 11:38

    Hello,

    Could you, please, provide us with WP Dashboard access to your site? We’ll try to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 11:35

    Hello,

    You are welcome.
    Links mentioned on the screenshot http://prntscr.com/1r3neo9

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 11:31

    Hello,

    First of all, we would recommend you to check the list of plugins that you use and disable plugins that you don’t really use. For example, do you use 360 products on your site? Then don’t keep the Smart product viewer plugin enabled etc.

    “delete unused CSS” option could remove even necessary styles, besides it’s Beta version of the option. So, if it causes issues on your site then it would be better to disbale that.

    Update theme to latest version. We made a number of speed improvements in 8.x version of our theme.

    Optimize images of your site, https://tinypng.com/ is a great tool for that (this service also has plugin for these purposes).

    Enable Lazy loading for the images in the Theme Options > Speed optimization > Images loading type.

    What problem and with which script do you have?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 11:21

    Hello,

    Thank you for using our theme.
    1) Go to Theme Options > WooCommerce > Shop > Product page layout > Product Added Notification Type > Open off-cnvas/dropdown content.
    2)

    how I can put any upsells or discounts for 2 or 3 pieces of the chosen product always inside the cart

    Could you, please, explain in more detail? Maybe provide screenshot for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 10:56

    Hello,

    Everything should be ok. I don’t see issue anymore while testing your site after our fix https://gyazo.com/17f0c45044f1ba43dcc7dce57cc92e25
    So, make sure that you cleared the browser cache before testing.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 10:54

    Hello,

    1) I have tried to reupload images to the main slider and banner. Saved settings and it’s ok.
    2) Because you set headings color to white https://prnt.sc/1rp2k62
    3) Fixed. Check now.
    4) Don’t see the problem with the add to cart https://prnt.sc/1rp3mkb What product are you trying to add and get the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 10:46

    Hello,

    I have made test payment and it’s ok https://prnt.sc/1rp33eb
    Could you tell me what products did you try to buy? What options did you check on the checkout(payment methods, delivery address)?

    Because we can’t fix the issue if we don’t see that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2021 at 07:24

    Hello,

    Add the custom class for the custom headings that you want to align center
    https://prnt.sc/1rom12v
    Check page now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 9, 2021 at 18:46

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 9, 2021 at 18:45

    Hello,

    Go to Theme Options > Speed optimization > disable “Remove Query Strings From Theme Static Resources” option. Clear cache and check the page after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 9, 2021 at 18:43

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 9, 2021 at 18:41

    Hello,

    1) We don’t have access to options and pages with the user you gave us https://prnt.sc/1rmtrqc
    Please, change user permissions.
    2) What is the FTP password?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 9, 2021 at 18:38

    Hello,

    Yes, that’s it, you disabled column with the slider https://prnt.sc/1rmtlfi

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 9, 2021 at 18:33

    Hello,

    We can’t recommend any plugin because we don’t know what features do you need and we are theme developers, not plugin developers. Anyway, you should not have any issues with the booking plugins no matter which one you choose. If you face any compatibility problems just contact us and we’ll do our best to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 9, 2021 at 18:28

    Hello,

    Glad to hear that. Wish you good sales.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 9, 2021 at 18:02

    Hello,

    Check the spam folder https://prnt.sc/1rmqgx2 If you still don’t have it we’ll send you again.
    We have only Figma project for the niche-market02. Sent to the same email.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 9, 2021 at 17:47

    Hello,

    I see. Ok but would you be so kind to send us an admin pass again because the previous one does not work for me, unfortunately.

    Regards

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    Viewing 5,460 results - 5,431 through 5,460 (of 30,391 total)
Viewing 30 posts - 5,431 through 5,460 (of 30,391 total)
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