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Page server error 403 forbidden - by kurioo

This topic has 10 replies, 2 voices, and was last updated 2 years, 7 months ago ago by kurioo

kurioo

Participant

September 7, 2021 at 23:01

hi
I am getting this error

Please, contact administrator
for this information.

#301587 Copied Theme version: .8.0.6

9 Answers

kurioo

Participant

September 8, 2021 at 13:45

I received your email sending details

Please contact administrator
for this information.

#301639 Copied

Olga Barlow

Support staff

September 9, 2021 at 13:40

Hello,

Take our apologies for the delay in answering.
1) Could you, please, tell us when do you get 403 error and on what page?
2) This version uses Multiple headers https://youtu.be/BpeXfzNwkOc
So, either edit the home page header or remove it if you don’t need a separate header for the home page https://prnt.sc/1rm5s6t

Regards

#301759 Copied

kurioo

Participant

September 9, 2021 at 14:49

hi
I dont like point 1 at all, I have been told it is on the page “Contact Us”

#301779 Copied

Olga Barlow

Support staff

September 9, 2021 at 15:54

Hello,

Sorry, but you did not mention the page in your message https://prnt.sc/1rmh2qp in this topic. Read that.

I checked the contacts page and tried to edit that and don’t see any error https://prnt.sc/1rmh82f
Could you, please, explain in more detail your actions to reproduce the issue or provide video for better understanding.

Regards

#301794 Copied

kurioo

Participant

September 9, 2021 at 17:54

well here is it, it is the contact page though!

Please contact administrator
for this information.

#301810 Copied

Olga Barlow

Support staff

September 10, 2021 at 11:52

Hello,

It looks that your server blocks ajax request https://prnt.sc/1rp9f62
Could you, please, contact your hosting provider and ask to check this error? What errors do you have in the server error log?

Regards

#301862 Copied

kurioo

Participant

September 14, 2021 at 16:56

ok I will ask them

Please contact administrator
for this information.

#302262 Copied

Olga Barlow

Support staff

September 14, 2021 at 17:06

Hello,

Keep this option disabled if you use Elementor https://prnt.sc/1s6l3ta
Check now.

Regards

#302265 Copied

kurioo

Participant

September 21, 2021 at 16:16

The best support ever, thank you so much guys!

#302965 Copied
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