Page 181 – 8theme.com

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Olga Barlow

Participant

September 13, 2021 at 11:26

Hello,

There is no problem at this moment https://prnt.sc/1s1o181
Could you, please, provide us with the screenshot?
Is Mobile Content Optimization option enabled in Theme Options > General? Do you use cache plugin?

Regards

#302072 Copied In reply to: responsive

Olga Barlow

Participant

September 13, 2021 at 11:23

Hello,

It looks that you set something wrong in the mobile panel bg color and it causes the issue. What color did you try to set there?

Regards

#302071 Copied In reply to: No access to mobile panel via Xtore

Olga Barlow

Participant

September 13, 2021 at 11:07

Hello,

We made fix in the theme file. Fix will be included in the next theme update.

Regards

#302069 Copied In reply to: Elementor Theme Builder error

Olga Barlow

Participant

September 13, 2021 at 11:06

Hello,

Provide us with WP Dashboard and FTP access, please. We’ll check this in more detail.

Regards

#302068 Copied In reply to: Validator Issue

Olga Barlow

Participant

September 13, 2021 at 11:05

Hello,

1) There is no such option in our theme by default. What limit do you want to have there? Provide us with WP Dashboard and FTP access to your site. We’ll check if we could change that for you with minor customization. If not then you’ll be able to submit a customization request.
2) WooCommerce does not display images on the checkout page by default. You can implement that by additional customization, for example, https://www.techiesandesh.com/woocommerce-show-product-image-checkout-page/

Regards

#302067 Copied In reply to: I need help! and, It would be nice to have something like that

Olga Barlow

Participant

September 13, 2021 at 10:57

Hello,

Check now, please.

Regards

#302065 Copied In reply to: Question about arrow on sliders

Olga Barlow

Participant

September 13, 2021 at 10:12

Hello,

1) Follow the multivendor plugin documentation to remove that tab https://wc-marketplace.com/faq/how-to-remove-more-offers-tab-in-the-single-product-page/
It’s not our theme tab

2) To translate Shopping cart text make sure that you synced the XStore theme and XStore Core plugin translation https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ and then check if you translated Shopping cart for both: theme and core plugin.

3) Probably it could be a virus. Ask your hosting provider to scan your WP installation. Also, scan your PC https://regrunreanimator.com/newvirus/guide-how-to/remove-digitalcaptcha-top.htm
Anyway, it’s not related to our theme, our theme does not include any code to redirect to third-party sites.

Regards

#302062 Copied In reply to: Прошу помочь удалить элемент More Offers

Olga Barlow

Participant

September 10, 2021 at 16:04

Hello,

You are welcome. You have added some unclosed span tag to your header title element https://prnt.sc/1rq08qv Check it and remove.

Regards

#301917 Copied In reply to: Validator Issue

Olga Barlow

Participant

September 10, 2021 at 15:23

Hello,

Create staging site (copy of the existing site) and go to Appearance > Themes > install and activate Storefront theme. Check if you have the same issue when the Storefront theme is activated. Let me know about the results.

Regards

#301913 Copied In reply to: Entering wrong promotional code in cart page breaks the cart page
Olga Barlow

Participant

September 10, 2021 at 15:20
Hello,

Add the below code to Theme Options > Custom CSS

.template-container .page-heading { background: none; }

Regards
#301912 Copied In reply to: How to disable featured image in breadcrumbs
Olga Barlow

Participant

September 10, 2021 at 15:18

Hello,

Could you tell me link to your site and what photo to search that does not have that label on your site? Because if you use images according to the google requirements it should be there https://support.google.com/webmasters/thread/10449334/how-to-obtain-product-label-in-google-images-documentation?hl=en

Regards

#301911 Copied In reply to: Google Search Images – Product Tags

Olga Barlow

Participant

September 10, 2021 at 15:08

Hello,

You are welcome.

Regards

#301910 Copied In reply to: menu color

Olga Barlow

Participant

September 10, 2021 at 15:07

Hello,

1) Do you mean even third-party plugin or if you get notification about XStore plugin update?
2) Nope, unfortunately.

Regards

#301909 Copied In reply to: Why Products Dont Load ?

Olga Barlow

Participant

September 10, 2021 at 15:06

You are welcome.

Regards

#301908 Copied In reply to: The active theme is broken

Olga Barlow

Participant

September 10, 2021 at 15:05

Hello,

Check now, please.

Regards

#301906 Copied In reply to: Elementor Theme Builder error

Olga Barlow

Participant

September 10, 2021 at 15:03

Hello,

You are welcome.

Regards

#301905 Copied In reply to: Royal Core Plugin

Olga Barlow

Participant

September 10, 2021 at 15:02

Hello,

Because you did not upload all the theme files during update or files were not updated correctly during autoupdate. I have reinstalled parent theme. Check now.

Regards

#301904 Copied In reply to: The active theme is broken

Olga Barlow

Participant

September 10, 2021 at 14:53

Hello,

I have updated production site and created header using header builder. Point is that we removed built-in header layouts and you can use Theme Options > Header builder only to create header.
Check your site now.

Regards

#301902 Copied In reply to: Bugs When Updating Theme

Olga Barlow

Participant

September 10, 2021 at 13:54

Hello,

Could you, please, restore the copy of your site before the update?
Do this and reply back. We’ll take a closer look at the problem after that.

Regards

#301893 Copied In reply to: Bugs When Updating Theme

Olga Barlow

Participant

September 10, 2021 at 13:50

Hello,

Edit the bottom header settings and change the text color option there https://prnt.sc/1rpm2yb
Also, remove your custom code that causes issue with the active menu color https://prnt.sc/1rpm99g

Regards

#301892 Copied In reply to: menu color

Olga Barlow

Participant

September 10, 2021 at 13:49

Hello,

1) I don’t see problem with price in the search Ajax results https://prnt.sc/1rpltre
2) Provide us with FTP access to your site to check the search issue with the price QV.

Regards

#301891 Copied In reply to: Catalogue mode and prices on quick view and ajax search

Olga Barlow

Participant

September 10, 2021 at 13:40

Hello,

All the payment settings are related to WooCommerce (https://docs.woocommerce.com/document/configuring-woocommerce-settings/#payments-settings https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/ ) or third-party plugins that you use to add more payment gateways. Our theme does not have any special settings for this.

Regards

#301890 Copied In reply to: Edit payments form in Checkout

Olga Barlow

Participant

September 10, 2021 at 13:37

Hello,

Provide us with video for better understanding. You can use the Recordit tool to create and share the video.

Regards

#301889 Copied In reply to: amp dark – white

Olga Barlow

Participant

September 10, 2021 at 13:35

Hello,

Answered here https://www.8theme.com/topic/sticky-sections-scroll-not-smooth/#post-301869
Please, don’t create multiple topics for the same issue. To avoid misunderstanding.

Regards

#301888 Copied In reply to: I am facing some issue in product page

Olga Barlow

Participant

September 10, 2021 at 13:33

Hello,

Add the custom classes for the row to hide it for the mobile https://prnt.sc/1rpk7zj and these classes to hide for the desktop https://prnt.sc/1rpkc7x

Check that page now.

Regards

#301887 Copied In reply to: DIfferent banners on desktop and mobile

Olga Barlow

Participant

September 10, 2021 at 13:30

Hello,

Oh, don’t have such recommendations. You may try any plugin that includes options you need and if you face any compatibility issue just contact us and we’ll fix them.

Regards

#301885 Copied In reply to: Issue with Brand and Fitering

Olga Barlow

Participant

September 10, 2021 at 13:28

Hello,

I passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#301884 Copied In reply to: Elementor Theme Builder error

Olga Barlow

Participant

September 10, 2021 at 13:18

Hello,

You have duplicated menu id error because the same menu is used for the desktop and mobile menu. So, either go to Theme Options > General > Mobile Content Optimization > On or create a separate menu for the mobile (Appearance > Menus) and choose it in the Theme Options > Header builder > Mobile menu > choose the newly created mobile menu.

Regards

#301881 Copied In reply to: Validator Issue

Olga Barlow

Participant

September 10, 2021 at 13:13

Hello,

I don’t see any error while trying to edit page using Elementor https://prnt.sc/1rpi5kg
Could you, please, explain the problem in more detail?

Regards

#301880 Copied In reply to: Elementor Not Working After Update

Olga Barlow

Participant

September 10, 2021 at 13:10

Hello,

But off-canvas height is limited https://prnt.sc/1rpht9e and there is no space to show a lot of products there because it’s not user-friendly.

Regards

#301879 Copied In reply to: I need help! and, It would be nice to have something like that
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Viewing 5,430 results - 5,401 through 5,430 (of 30,391 total)

Viewing 30 posts - 5,401 through 5,430 (of 30,391 total)

← 1 2 3 … 180 181 182 … 1,012 1,013 1,014 →

Forum Replies Created

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