Bugs When Updating Theme - by Scott - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Rose Tyler

  • Avatar: hello@theweblab.co.za
    Scott
    Participant
    September 10, 2021 at 13:30

    Hi there.

    I’m having an issue with the theme. You can see when you visit https://trophies.co.za/ that it seems there is a duplicated header/menu. I then updated the theme and the site looked very different – I had to restore a backup. I have set up a staging site and done the update there so you can see what I mean.

    How can I fix this update issue?

    Thank you.

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 10, 2021 at 13:54

    Hello,

    Could you, please, restore the copy of your site before the update?
    Do this and reply back. We’ll take a closer look at the problem after that.

    Regards

    Avatar: hello@theweblab.co.za
    Scott
    Participant
    September 10, 2021 at 14:07

    The copy on trophies.co.za is the version before updating the theme. The staging site has the updated theme version. Please see the private notes for the link to that.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 10, 2021 at 14:53

    Hello,

    I have updated production site and created header using header builder. Point is that we removed built-in header layouts and you can use Theme Options > Header builder only to create header.
    Check your site now.

    Regards

    Avatar: hello@theweblab.co.za
    Scott
    Participant
    September 13, 2021 at 07:29

    Hi Olga

    Thanks, it’s starting to look better. Originally, the ‘All Departments’ dropdown menu on the left was permanently open on desktop. I see now that you have to hover to open it up. Is this feature no longer available?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 13, 2021 at 15:43

    Hello,

    Go to Theme Options > Header builder > All department > Change All Departments Visibility according to your needs.

    Regards

    Avatar: hello@theweblab.co.za
    Scott
    Participant
    September 14, 2021 at 08:53

    Thank you for your assistance. If I require anything further I will be in touch.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2021 at 09:00

    Hello,

    You’re welcome!

    Regards

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