It depends on the number of requests to our developers. Take my apologies for the delay. They will try to solve the issue within the next few days only because of a high volume of requests these days.
Regards
Olga Barlow
Participant
October 7, 2021 at 12:05
Hello,
I just re-chose the widget area to show in the ES header settings and switcher displays there. Check now.
I have checked the filters you have and don’t see problem with that https://recordit.co/gCQWBclTlm It filters product using ajax and load more products if you click the load more button. So, what’s wrong? Provide us with video and explain in more detail, please.
Regards
Olga Barlow
Participant
October 7, 2021 at 11:21
Hello,
Provide us with temporary WP Dashboard access to your site, please. It will help to implement this faster.
Regards
Olga Barlow
Participant
October 7, 2021 at 11:17
Hello,
Provide us with WP Dashboard and FTP access to your site. Do you have the same issue if you filter by any default WooCommerce attribute?
Regards
Olga Barlow
Participant
October 7, 2021 at 11:11
Hello,
I assume you plan to use different demos, designs for every subdomain, so it will be other projects. And you need a separate license for every single subdomain.
Regards
Olga Barlow
Participant
October 7, 2021 at 09:18
Hello,
1) To show the percentage sale label on the single product created single product builder enable it in Sale label settings https://prnt.sc/1v4pd7b
2) You use third-party Additional Variation Images Gallery for WooCommerce plugin that replaces images block with the mentioned label. Our theme comes with the built-in variation gallery feature. Why do you need third-party plugin?
3) You can create shortcode in your child theme functions.php https://prnt.sc/1v4taad and show that shortcode on the single product page next to price https://prnt.sc/1v4thib
Unblock these IPs:
176.98.69.38, 176.98.70.120, 95.158.42.151
Regards
Olga Barlow
Participant
October 6, 2021 at 17:36
Hello,
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.
It looks that necessary scripts and styles are not called for the home page. I have passed your issue to our developers. I’ll inform you once they fix the issue.
Regards
Olga Barlow
Participant
October 6, 2021 at 17:25
Hello,
You are welcome.
Regards
Olga Barlow
Participant
October 6, 2021 at 17:25
Hello,
1) Oh, I just removed the mentioned widget from the Shop sidebar for testing purposes. Just go to Appearance > Widgets and add that.
2) What cache plugin do you use?
Regards
Olga Barlow
Participant
October 6, 2021 at 17:25
Hello,
1) Oh, I just removed the mentioned widget from the Shop sidebar for testing purposes. Just go to Appearance > Widgets and add that.
2) Go to Theme Options > Speed optimization > keep Menu Dropdown Ajax Loading option disabled if you have problems with the mega menu.
3) Tabs issue is related to js errors https://prnt.sc/1v1h0ci I suppose. Did you make changes to the core plugin files?
Regards
Olga Barlow
Participant
October 6, 2021 at 16:33
Hello,
We’ll add the option to choose if you want to calculate the progress bar before tax or with tax in one of the next updates.
Regards
Olga Barlow
Participant
October 6, 2021 at 16:03
Hello,
I disabled plugins, cleared cache, enabled plugins again and static block editor works ok https://prnt.sc/1v18kpf
Regards
Olga Barlow
Participant
October 6, 2021 at 16:00
Hello,
Your core plugin was out of date. That was the reason of the issue.
Regards
Olga Barlow
Participant
October 6, 2021 at 15:38
Hello,
Imported. Check your site now.
Regards
Olga Barlow
Participant
October 6, 2021 at 15:12
Hello,
To fix the error from the error logs edit the xstore/framework/theme-functions.php file and just remove that line https://prnt.sc/1v0zvs8
We’ll fix this error in the next theme update.
Did you try the mentioned plugins with the default theme? Do they work ok with the Storefront theme for example?
Provide us with the screenshot of how it works with the default theme for you. If error appears only when our theme is activated and everything works fine with the default theme then create staging site and provide us with WP Dashboard and FTP access to staging site where plugin is enabled. We’ll take a closer look.
But keep in mind that it should work ok with the Storefront theme first. Because if it does not work with the Storefront we can do nothing.
Regards
Olga Barlow
Participant
October 6, 2021 at 15:10
Hello,
Glad to hear that.
Regards
Olga Barlow
Participant
October 6, 2021 at 15:09
Hello,
Take our apologies for the delay in answering.
Could you, please, provide us with WP Dashboard and FTP access to your staging site to check the issue in more detail?
Regards
Olga Barlow
Participant
October 6, 2021 at 15:07
Hello,
Check now, please.
Regards
Olga Barlow
Participant
October 6, 2021 at 14:57
Hello,
Provide us with WP Dashboard access to your site, please. We’ll check theme settings.
Regards
Olga Barlow
Participant
October 6, 2021 at 14:54
Hello,
Ok. I’ll try to speed up developers.
Regards
Olga Barlow
Participant
October 6, 2021 at 14:53
Hello,
We’ll fix the issue in the next theme update. Meanwhile, edit the xstore/framework/theme-functions.php file and just remove that line https://prnt.sc/1v0zvs8
Take our apologies for the inconvenience.
Regards
Olga Barlow
Participant
October 6, 2021 at 14:50
Hello,
Unfortunately, we don’t have such element in our theme.
Regards
Olga Barlow
Participant
October 6, 2021 at 14:43
Hello,
It’s ok, thanks.
I found the following code https://prnt.sc/1v0yc1g There is no need to use that. You can edit header bg colors using header builder. So, I removed that. I added negative margin to make search full-width https://prnt.sc/1v0ypki Check now, please.
Regards
Olga Barlow
Participant
October 6, 2021 at 14:20
Hello,
1) Use the Post name type of links https://prnt.sc/1v0vd5s
2) We used links depending on our demo structure for demo purposes only. You need to edit
Shop menu item Static Block and change the content of the mega menu according to your needs and replace dummy links with links to pages/products of your site https://gyazo.com/7d26faf195d3d595ed71cb103c28294c
Regards
Olga Barlow
Participant
October 6, 2021 at 14:13
Hello,
Oh, don’t worry about a number of requests. We are here to help you! So, feel free to ask.
1) a) Use the Google Favicon Snatcher to check your favicon as seen by Google. Yours seems okay: https://www.google.com/s2/favicons?domain=https://www.kopiteori.id/
b) Check your Google Search Console: Google displays your favicon in its interface, and the Search Console seems to be quicker than the search engine.
c) Of course, this feature completely depends on Google. It takes at least a few days or even weeks for Google to show your favicon in its results pages. The delay seems to depend on the popularity of your site.
The fact that Google crawled your site does not mean that your favicon will be displayed in the next few hours/days.
