Looks that it does not work for you. Provide us with WP Dashboard and FTP access to your site to check this issue in more detail.
Regards
Olga Barlow
Participant
October 21, 2021 at 13:12
Hello,
Then he is logged in as admin. You need to clarify how it’s happened.
Regards
Olga Barlow
Participant
October 21, 2021 at 13:07
Hello,
Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
October 21, 2021 at 13:03
Hello,
That option should not cause the mentioned issue.
Do you have the login and pass of the user that has the mentioned problem? Access to what dashboard option does he get? What user role does that user have?
Regards
Olga Barlow
Participant
October 21, 2021 at 12:59
Hello,
1) Use variation swatches to add styles for the size attribute similar to one from the screenshot https://youtu.be/LgzC4iK-j6A (Theme Options > WooCommerce > Shop Elements > Variation swatches).
2) To enable size guide go to Theme Options > WooCommerce > Single Products > Single product layout > choose the Size Guide Type and upload size guide image.
You may try to enable Ajax loading for the mega menus if it doesn’t cause style issues for you. Go to Theme Options > Speed optimization > Mega menu Ajax loading.
Regards
Olga Barlow
Participant
October 21, 2021 at 12:38
Hello,
Go to Appearance > Widgets > edit the Products categories widget in the Shop widget area and check Only show children of the current category https://prnt.sc/1wydjii
Regards
Olga Barlow
Participant
October 21, 2021 at 12:33
Hello,
Check now, please.
Regards
Olga Barlow
Participant
October 21, 2021 at 12:01
Hello,
Provide us with FTP access to your site. We’ll take a closer look at your issue.
Regards
Olga Barlow
Participant
October 21, 2021 at 11:59
Hello,
Check the permissions of that user. Maybe he has admin permissions. Did you try to log in to user account and check by yourself?
Theme does not affect the admin bar because it’s the default WordPress option.
Regards
Olga Barlow
Participant
October 21, 2021 at 11:56
Hello,
I don’t see problem with your QV if checking your site from incognito mode https://prnt.sc/1wy7qye If you are checking your site when you are logged in as admin and you changed your Dashboard lang to EN then you’ll get EN lang for all the elements that you call using Ajax like QV. So, change your backend language for your user profile.
Regards
Olga Barlow
Participant
October 21, 2021 at 11:43
Hello,
What gap are you talking about https://prnt.sc/1wy7fn9 ? I don’t see any gap once disabled header overlap effect for the header. Provide us with a screenshot of the gap for better understanding.
Regards
Olga Barlow
Participant
October 21, 2021 at 11:27
Hello,
By default, sidebar takes 1/4 of the page width. If you want to reduce the size of the sidebar you can edit the shop page and change the width to 1/6 https://prnt.sc/1wy5f8k if it suits your needs.
2) I see that you enabled search like in niche demo and I changed the border and it looks ok https://prnt.sc/1wy2xo6 So you want to change also border-radius for your input like we have on the niche demo?
3) Edit min-height of the bottom header and color https://prnt.sc/1wy351c Clear plugin cache, CDN cache and browser cache to apply changes or just temporarily disable them.
Regards
Olga Barlow
Participant
October 21, 2021 at 10:35
Hello,
You can edit bg color of the icons in the element settings depending on header you use https://prnt.sc/1wxzn29 Don’t set colored bg for these icons, set it to transparent and then you won’t face issue for any area you use that.
Regards
Olga Barlow
Participant
October 21, 2021 at 10:03
Hello,
It works for this site https://yrecenttestdev.wpengine.com/.
But it did not work for the site you provided before https://bpdev22.wpengine.com/shop/
And as you could see it did not work even with the Storefront theme. I can’t tell you what is the reason of the issue because it’s not a theme issue.
So, could you, please, provide us with the screenshot for a better understanding of the issue. You can use Lightshot screenshot tool to make screenshot.
Regards
Olga Barlow
Participant
October 21, 2021 at 09:39
Hello,
You are welcome.
I check the single product image now. It does not look blurry and logo looks the same for all the pages http://recordit.co/zbF4iye2MI
Regards
Olga Barlow
Participant
October 21, 2021 at 09:32
Hello,
Thank you.
Regards
Olga Barlow
Participant
October 21, 2021 at 08:33
Hello,
Provide us with WP Dashboard and FTP access to your site, please. Make sure that you don’t have limits for connections from other countries.
We’ll check the issue in more detail.
Regards
Olga Barlow
Participant
October 21, 2021 at 08:33
Hello,
Provide us with WP Dashboard and FTP access to your site, please. Make sure that you don’t have limits for connections from other countries.
We’ll check the issue in more detail.
Regards
Olga Barlow
Participant
October 21, 2021 at 08:32
Hello,
Provide us with WP Dashboard and FTP access to your site, please.
We’ll check the issue in more detail.
Regards
Olga Barlow
Participant
October 20, 2021 at 15:50
Hello,
There is no option to collapse footer areas if it was created using Static block, unfortunately. The collapse option works for the default widgets only if you place them to footer widget areas.
Regards
Olga Barlow
Participant
October 20, 2021 at 15:48
Hello,
What custom icon do you want to use there? Do you want to change icon for both languages or for the only one?
Provide us with WP Dashboard and FTP access to your site to help you.
Regards
Olga Barlow
Participant
October 20, 2021 at 15:45
Hello,
You are able to contact them because you are the owner of the Elementor Pro license, we don’t have access to their support system, unfortunately. Send them a screenshot that I provided https://prnt.sc/1wug8bs Also explain that you use shortcode to display Elementor block in the product category description. And if you load the product category with Ajax from the shop page that styles are wrong. They will be able to check this while inspecting your site. Ask them if they have any suggestions to get the correct order of the styles if the block is loaded using Ajax on the page.
Regards
Olga Barlow
Participant
October 20, 2021 at 15:40
Hello,
The mentioned things were implemented with the custom code in custom CSS. Could you, please, provide us with WP Dashboard access to check the code and improve that?
Regards
Olga Barlow
Participant
October 20, 2021 at 15:30
Hello,
Check now, please.
Regards
Olga Barlow
Participant
October 20, 2021 at 15:14
Hello,
1) Off-canvas filter displays shop page sidebar. If you disable the shop page sidebar then off-canvas filter does not appear and the only filter button is there the same as on the desktop version.
2) Provide us with link to the tester that you use and also FTP access to your site. We’ll try to fix the errors related to our theme.
