Forum Replies Created

Viewing 30 posts - 4,441 through 4,470 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 13:28

    Hello,

    Did you update Static Block using Elementor page builder? Because as I can see it was disabled for the Static blocks.
    Please, go to Static Blocks > edit the mentioned block using the Elementor page builder, save changes and check after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 13:25

    Hello,

    Probably that your cache plugin does not separate mobile and desktop caches. In this case, go to Theme Options > General > disable the Mobile optimization option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 13:18

    Hello,

    Issue caused by code in your .htaccess file. It causes js error in console https://prnt.sc/1x34tu5
    So, contact your hosting provider and ask them to fix the .htaccess to avoid the mentioned js error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 13:01

    Hello,

    You are welcome.
    You can manage search from Theme Options > Header builder > Search and hide pages, posts from the search https://prnt.sc/1x32z5n

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 12:54

    Hello,

    We don’t have such options, unfortunately. You may try to look for another plugin that allows to split variable products and check if they have the option to hide some variations.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 12:52

    Hello,

    The choice of font style does not really matter for SEO. So, choose the font that will be suitable for your site design and support your language.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 12:50

    Hello,

    I see. Then keep Theme Options > WooCommerce > Single Product > Variation gallery option disabled and check the single product image after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 12:49

    Hello,

    1) Go to Theme Options > Header builder > remove Newsletter element from the header area connection block https://prnt.sc/1x319sv

    2) These icons are share icons, not just links to your social media. You can what share icons to show the in Theme Options > Social Sharing. If you want just to hide all the icons in the QV then go to Theme Options > WooCommerce > Shop elements > Quick View > disable Share icons element.

    Please, create new topic if you have other issues. Don’t mix a few problems in one topic to avoid misunderstanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 12:37

    Hello,

    The mentioned CSS code could not remove the account. Did you enable any additional plugins or change any option before the account icon disappeared?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 12:27

    Hello,

    Results change from time to time after different tests, probably.
    Anyway, what result did you have before? We set all the possible options from theme site to speed it up. We don’t have more settings to reduce that from theme side.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 12:16

    Hello,

    Use translation files if you want to change any hardcoded texts https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ Change brands string in the theme translation files and also in XStore core plugin translation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 12:14

    Hello,

    You can also export translation files here https://prnt.sc/1x2wwfo:
    Theme – https://xstore.8theme.com/glotpress/projects/xstore-theme/ar/default/
    Core plugin – https://xstore.8theme.com/glotpress/projects/xstore-core-plugin/ar/arabic/

    After that install and activate Loco Translate plugin > Themes (Plugins) > XStore (XStore core) > upload po file https://prnt.sc/1x2x345 Choose System location and import file. Edit translation according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 11:32

    Hello,

    When you upload image to your media library WordPress generates thumbnails for the different cases when the image is used. For the shop page WP generates 300×300 image, and it’s a little bit blurry, check https://namaste24.pl/wp-content/uploads/2019/12/2305-300×300.jpg We can do nothing with this because image generation does not depend on the theme but on WP and WooCommerce. The hover image displays the original image https://namaste24.pl/wp-content/uploads/2019/12/2306.jpg that’s why it looks sharp.
    You may go to Customizer > WooCommerce > Product images and change the width of the thumbnails to 512px to show the full image on shop and regenerate thumbnails. It may slow down the site. Anyway, you may try.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 11:24

    Hello,

    I have enabled mobile optimization in Theme Options > General, installed the Autoptimize plugin to get better content optimization, enabled lazy loading for the products on the home page. Check the result that we get https://gtmetrix.com/reports/luzactual.com/ALJbnLm9/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 10:47

    Hello,

    Provide us with WP Dashboard access to check the issue in more detail and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 10:46

    Hello,

    Please, read the docs to get information on what this plugin does and about plugin settings https://www.8theme.com/documentation/xstore/amp-plugin/
    You are able to change some colors and adjust home page settings, footer etc.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 09:52

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 09:45

    Hello,

    Contact your hosting provider and ask what errors do you get in the server error log once you push the Update button?
    Make sure that all your plugins are up to date including the Elementor page builder. Try to disable all the third-party plugins and check if you have the mentioned error if all the third-party plugins are disabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 08:49

    Hello,

    Please, update the theme to version 8.0.8 and the core plugin to 4.0.8. The previous error was fixed. Let me know if you have any warnings with version 8.0.8 of our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2021 at 17:03

    Hello,

    WooCommerce tool > Clean brand transient would delete the brands cache. But brands list widget does not hide brands that have out-of-stock products. It does not have the option to show only in-stock products. If you want to hide out of stock products from the catalog go to WooCommerce > Settings > Products > Inventory > Hide out of stock items from the catalog.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2021 at 16:59

    Hello,

    1) Edit mobile header and remove the promo text element from the top header area https://prnt.sc/1wz6q3m It’s not necessary to keep it there if you use header banner area to show the promo line.

    2) All categories element displays menu that you chose in the element settings. So, if you want to change something in the list you need to go to Appearance > Menus and edit the menu that you chose to show for All departments.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2021 at 16:55

    Hello,

    We are glad to hear that you sorted it out! Good luck with your project!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2021 at 13:59

    Hello,

    Unfortunately, there is no option to disable the mobile menu. You can diable only categories additional tab. In your case, I would recommend you to create a custom menu with the product categories https://docs.woocommerce.com/document/docs-menus/#section-6 in the Appearance > Menus and then choose this newly created menu with categories in the mobile menu settings (Theme Options > Header builder > Mobile menu), and just disable the Categories tab.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2021 at 13:55

    Hello,

    You are able to choose what block to show for a whole site in the footer from the Appearance > Widgets > Footer widget area. Also, single pages have the option to show the custom footer. So, if you see that footer only on the home page I suppose that you used the custom footer for the home page instead of the global option from Appearance > Widgets.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2021 at 13:34

    Hello,

    Make sure that you really removed the site from WP Dashboard > My Sites > Sites. Also, if you don’t want to use the network at all then disable it in the wp-config.php file. And change all the passwords for all the admins you have on your site just in case.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2021 at 13:28

    Hello,

    “Show variations as simple product” option displays all the variations of the variable product as the single products on the shop page. For example, if you have product with 2 colors and 2 sizes you’ll get 4 simple products on grid (every color with every size).

    Case 1. If you filter by color and the option is disabled then you’ll get the variable product as a result of your filter. You won’t get a variation on the grid, only the default variable product that has mentioned variation.

    Case 2. If you enable the option and filter by the color you’ll get all the possible variations with this color because this is what that option does: splits the variable products into a few simple products on the frontend. You have also option “Hide Parent Product Of Variations” in this case you’ll get only variations on the frontend. If “Hide Parent Product Of Variations” option is disabled then you’ll get parent product (your variable product) + all the variations you have.

    Besides, our theme comes with an Ajax filter option and variation swatches, so there is no need to use third-party plugins.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2021 at 13:15

    Hello,

    Looks that it does not work for you. Provide us with WP Dashboard and FTP access to your site to check this issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2021 at 13:12

    Hello,

    Then he is logged in as admin. You need to clarify how it’s happened.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2021 at 13:07

    Hello,

    Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2021 at 13:03

    Hello,

    That option should not cause the mentioned issue.
    Do you have the login and pass of the user that has the mentioned problem? Access to what dashboard option does he get? What user role does that user have?

    Regards

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Viewing 30 posts - 4,441 through 4,470 (of 30,337 total)
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