Forum Replies Created

Viewing 30 posts - 4,411 through 4,440 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 16:47

    Hello,

    Where do you want to show it? Provide a screenshot of the place where you want to show the wishlist button.

    Regars

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 16:35

    Hello,

    Everything depends on where you want to display that information and if you want to be able to edit it for every product or apply for all the products.
    So, provide us with a mockup of your single product layout and explain it in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 16:33

    Hello,

    Yes, the theme supports JS and CSS minification. The mentioned styles are related to Elementor plugin, not to theme. So, Elementor files regeneration required sometimes (Elementor > Tools > regenerate styles).
    Is everything ok now with the styles?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 16:29

    Hello,

    Ok. Then check your single product now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 16:29

    Hello,

    Point is that page content has the 2 columns offset and for the large resolution this is one width but for the smaller resolution when the width of the container is smaller than the width of these 2 columns offset is also different. So, you may try to use some custom classes and fixed margins to add that fixed space. Provide us with the WP Dashboard access to allow us to try.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 16:07

    Hello,

    Provide us with WP Dashboard access to your site, please. We’ll check the settings you use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 16:03

    Hello,

    We have added the below code to fix the issue

    .page-wrapper {
        z-index: auto;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 15:59

    Hello,

    Follow the WooCommerce documentation if you want to create shop page using Elementor https://elementor.com/help/creating-a-woocommerce-archive-template/

    Explain to me in more detail the following:

    Is there any code I can use to make sure the PRODUCT display section will show up LATEST instead of the random product image.

    Are you talking about the shop page in this case or about products on the home page?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 15:56

    Hello,

    1) Nope, unfortunately, WooCommerce changes the image of the product variation only once all the attributes are selected.

    2) We don’t have the option to duplicate variation gallery images, sorry.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 15:47

    Hello,

    Issue with the sidebar caused by Themify – WooCommerce Product Filter plugin. It looks that they have some unnecessary close div tag that breaks the page HTML structure and moves the sidebar out of the row block but it should be inside https://prnt.sc/1xdxrdm

    Contact the plugin author to fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 15:35

    Hello,

    Issue was caused by WP Engine cache https://prnt.sc/1xdwrzw
    I cleared cache and footer is ok https://prnt.sc/1xdwqnx

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 15:32

    Hello,

    Add to cart button was missing in single product content https://prnt.sc/1xdwh9h
    Then add to cart button is there http://allthingscognac.com/product/bae-top-2/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 15:19

    Hello,

    I meant that you have errors in the console even with the default WordPress theme, not just with the XStore theme https://prnt.sc/1xdv6gx
    You need to contact WordPress support https://wordpress.org/support/view/all-topics/
    Solve the errors with the default WordPress installation first.

    Only once you fix these issues that are not related to the XStore theme and WPBakery plugin then we’ll be able to check the issues related to WPBakery.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 15:13

    Hello,

    For which mobile panel item do you want to apply this icon? You have 3 items there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 14:50

    Hello,

    Install cache plugin and enable JS/CSS minification and combine. Use the following options in Theme > Speed optimization https://prnt.sc/1xdsthc
    Also, enable Mobile optimization in Theme Options > General.
    Enable Lazy loading for the elements of the products on the home page in element settings while editing the page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 14:08

    Hello,

    Do you use variation gallery for any product? Not the product gallery but gallery for the single variation? Provide us with the link to the product where you use that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 14:06

    Hello,

    Take my apologies for the delay in answering.
    1) You have 3 headers in Multiple headers, so you need to translate that text using not the admin strings translation but using header builder editor. Check your search placeholder translation now.

    2), 3) Mobile panel type of fields that we use has a glitch with the translation, unfortunately. So, we added custom code to your child theme functions.php to translate that. Edit the code and change the link urls to what you need depending on language https://prnt.sc/1xdp1yw

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 14:03

    Hello,

    Cache plugin settings (like delay for scripts, scripts combine option etc) may affect FID.
    So, provide us with WP Dashboard access to your site, please, to check the options you use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 12:55

    Hello,

    Try solution from the cache plugin author described here https://wordpress.org/support/topic/mobile-cache-doesnt-seem-to-work-properly/ to avoid caching of wp_is_mobile().

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 11:55

    Hello,

    Reply back once you fix that and we’ll check the WPBakery problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2021 at 11:54

    Hello,

    Take our apologies if you faced inconvenience using our theme.

    You can submit refund request here https://themeforest.net/refund_requests/new

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 25, 2021 at 13:39

    Hello,

    Yes, sure.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 25, 2021 at 10:11

    Hello,

    I found that you have errro in the console even with the default theme https://prnt.sc/1xa7n9m and also Cloudflare settings are empty and displays errors even with the default theme https://prnt.sc/1xa7jup
    So, I suppose that this could be the reason of the issue. Please, solve this error with the default WordPress and then reply back and we’ll take a look at the WPBakery issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 25, 2021 at 09:22

    Hello,

    It looks that issue appears if the Weglot Translate plugin is enabled. Contact plugin author with this question, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 17:22

    Hello,

    It’s related to WooCommerce plugin, not to the theme. Follow the plugin documentation https://docs.woocommerce.com/document/add-a-custom-currency-symbol/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 17:21

    Hello,

    1) Do you have this message when the Storefront theme is activated?
    2) What shipping address did you enter? Maybe you configured your shipping the way that the address that you entered is not included in the shipping zones that you have.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 17:11

    Hello,

    Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 17:06

    Hello,

    If you want to be able to use auto-update via Dashboard theme folder should be renamed to xstore. Please, provide us with FTP access to allow us to rename the theme and avoid theme options reset.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 17:01

    Hello,

    You are welcome.
    It would be better to ask new questions on separate topics to avoid misunderstanding.

    Do you use default email templates or Email builder? If you use default WooCommerce templates you can find all the available options in WooCommerce > Settings > Emails.
    If you use builder then go to XStore > Email builder> edit the necessary email template according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2021 at 16:59

    Hello,

    Check now, please. I have updated theme to latest version. Cleared the cache and the banner link works ok.

    Regards

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    Viewing 4,440 results - 4,411 through 4,440 (of 30,391 total)
Viewing 30 posts - 4,411 through 4,440 (of 30,391 total)
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