Hi there, As mentioned in email, WPBakery Builder is not working on the site – buywoodfurniture.com.au. When I go to a Page and select Edit with WPBakery, up comes a white transparent page over the top of the page I want to edit. I have spent a lot of time trying to get it work. I have deactivated all of plugins one by one. I have also just added the debug code in wp-config.php a suggested, I have no idea how to enable debug code, I have not actually done this before. I would really appreciate your assistance please.
Hi Rose, sorry I have now added the details.
Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server
Do you have any limits for connections from other countries?
What FTP host and port should be used?
Sorry I forgot the IP address was used on this account, because Cloudflare
https://prnt.sc/1x7ve2v – we can’t connect still, please check it.
Hi there, Sorry to hear you are having trouble logging in.
I have just connected again via FTP and cPanel using the credentials. I have done a screenshot of the FTP details and re-entered the details again in private area. Hope this is of help.
Thanks for the credentials. Our developers will be able to help you after the weekend. Please be patient and do not change access.
I found that you have errro in the console even with the default theme https://prnt.sc/1xa7n9m and also Cloudflare settings are empty and displays errors even with the default theme https://prnt.sc/1xa7jup
So, I suppose that this could be the reason of the issue. Please, solve this error with the default WordPress and then reply back and we’ll take a look at the WPBakery issue.
Hi Olga, Thank you not really sure what I am doing here, but I will give it a go.
Reply back once you fix that and we’ll check the WPBakery problem.
I have logged in and deactivated plugins once again etc with no result.
I have no idea where to go from here. When you say ‘ solve this error with the default WordPress are you suggesting I load WordPress again?
I meant that you have errors in the console even with the default WordPress theme, not just with the XStore theme https://prnt.sc/1xdv6gx
You need to contact WordPress support https://wordpress.org/support/view/all-topics/
Solve the errors with the default WordPress installation first.
Only once you fix these issues that are not related to the XStore theme and WPBakery plugin then we’ll be able to check the issues related to WPBakery.
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