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After the update, my site broke - by Diana Nikolova

This topic has 7 replies, 3 voices, and was last updated 2 years, 5 months ago ago by Diana Nikolova

Diana Nikolova

Participant

October 25, 2021 at 14:31

Hello, after the update our site broke, please help

Please, contact administrator
for this information.

#306467 Copied Theme version: .8.0.8 WooCommerce version: 5.8.0

6 Answers

Rose Tyler

Support staff

October 25, 2021 at 15:41

Hello,

Your site is under maintenance mode, so we can’t check it. Please provide temporary wp-admin access.
Have you updated the theme and Core plugin?
Did you do backup before the update?

Regards

#306478 Copied

Diana Nikolova

Participant

October 25, 2021 at 15:54

I send you access.

Please contact administrator
for this information.

#306482 Copied

Rose Tyler

Support staff

October 26, 2021 at 07:41

Hello,

Did you do a backup before the update?
As a rule, hosting support does the site backup every day or every few days.
Theme Options should not be lost after the update. But you can see recommendation about backup in our docs about the update.
Did you use child theme before the update? If so, try to activate it now. Theme Options are not inherited, maybe you just changed the theme and got such the result.

Regards

#306530 Copied

Diana Nikolova

Participant

October 26, 2021 at 08:35

Hello, I fixed the problem, but now in the store page the side part falls under the products

Please contact administrator
for this information.

#306535 Copied

Olga Barlow

Support staff

October 26, 2021 at 15:47

Hello,

Issue with the sidebar caused by Themify – WooCommerce Product Filter plugin. It looks that they have some unnecessary close div tag that breaks the page HTML structure and moves the sidebar out of the row block but it should be inside https://prnt.sc/1xdxrdm

Contact the plugin author to fix the issue.

Regards

#306610 Copied

Diana Nikolova

Participant

October 26, 2021 at 15:55

Тhank you, I disable plugin and now is OK!

#306611 Copied
Tagged: broken, templates, update, woocommerce, wordpress
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