Forum Replies Created

Viewing 30 posts - 4,291 through 4,320 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 19:21

    Hello,

    If you just change the hosting and do not change the domain then you don’t need any actions for your license.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 19:17

    Hello,

    Prime Slider caused the issue with the XStore demo content setup wizard. Once plugin is deactivated then there is o issue to proceed with the setup wizard.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 19:03

    Hello,

    Message tells you that it’s recommended, not required https://prnt.sc/1y2s63g It’s a different thing.
    Do you want to use WPBakery page builder or Elementor?
    Besides one of the third-party plugins that you use hides the Install button https://prnt.sc/1y2sn3z That’s why you thought that that step is required.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 18:58

    Hello,

    Use Multiple header to translate the header texts (my account, search texts) https://prnt.sc/1y2r7mz
    Use admin String translator to change the empty cart texts https://prnt.sc/1y2s0lt

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 18:36

    Hello,

    Provide us with the screenshot of the issue for better understanding, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 18:34

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 18:22

    Hello,

    Contact WPRocket plugin support to solve the errors related to plugin and yandex verification tags are also outside the scope of our support because you added them by yourself https://prnt.sc/1y2pmxf So, improve the code you used for that to fix the validator errors.
    We are able to help with errors related strictly to theme code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 18:17

    Hello,

    The text could be changed in Theme Options only if you edited that and saved it. Maybe you tried to translate that via Theme Options? If it’s saved wrong in theme options then of course it’s the same on the frontend. So, be sure that you have the correct texts in Theme Options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 18:14

    Hello,

    1) I chose the Home & Garden category and subcategories are not white https://prnt.sc/1y2o8tt Could you, please, provide us with the screenshot of the issue for a better understanding and WP Dashboard access in the Private content area?

    2) Go to Theme Options > WooCommerce > Shop > Product Styles > choose the hover effect Default.

    3) I’m not sure that understand your request about the product title. It’s full by default, no matter if you use hover or not. Isn’t it? Provide screenshot of the issue for better understanding.
    To show the Add to wishlist button nea the add to cart then choose:
    a) Theme Options > WooCommerce > Shop > Product Styles > choose the hover effect Default.
    b) https://prnt.sc/1y2on75
    c) Add the below code to Theme Options > Custom CSS

    .product-view-default .product-details .yith-wcwl-add-to-wishlist, .product-view-default .product-details .wishlist-fragment>div {
        font-size: 14px;
    }
    .product-view-default .product-details .wishlist-fragment a, .product-view-default .product-details .yith-wcwl-add-to-wishlist .show a {
        opacity: 1;
    }

    4) Add the below code to Theme Options > Custom CSS

    .products-grid .product-details .quantity-wrapper .button, .product-slide .product-details .quantity-wrapper .button {
        background: blue;
        color: yellow;
    }
    .products-grid .product-details .quantity-wrapper .button:hover, 
    .product-slide .product-details .quantity-wrapper .button:hover {
        background: yellow;
        color: blue;
    }

    5) Add the below code to Theme Options > Custom CSS

    .template-container .content-product .price {
        color: red;
    }

    6) Provide us with the screenshot for better understanding.
    7) Add the below custom

    .template-container .filter-wrap select, .template-container .view-switcher .switch-list > a, .template-container .view-switcher .switch-grid > a, .template-container .view-switcher .switch-more > a {
        color: yellow;
    }
    .template-container .view-switcher .switch-list:not(.switcher-active):hover > a, [data-mode="dark"] .template-container .view-switcher .switcher-active > a {
        color: #40bb51;
        opacity: 1;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 17:52

    Hello,

    DataBase reset is not obligated to use our theme. We offer that if you want to build site from scratch. If you already have products, vendors then don’t need to reset your site, just proceed with the demo content import without DB reset.
    So, restore your site from backup and then provide us with WP Dashboard access to your site and tell us what version you want to import. We’ll help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 17:47

    Hello,

    Use left-center position for your column bg image https://prnt.sc/1y2npkn
    Check your site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 17:35

    Hello,

    We don’t have PSD for this version, only Figma project. Do you have Figma account? Provide us with your Figma email and we’ll share the project with you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 17:33

    Hello,

    Add the below code to page custom CSS

    .product-excerpt p {
        line-height: 2.5ex;
        max-height: 20ex;
        overflow: hidden;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 17:26

    Hello,

    What about Dashboard access?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 17:15

    Hello,

    Provide us with WP Dashboard access. We’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 17:13

    Hello,

    Keep static block cache disabled https://prnt.sc/1y2jz1l and also Object cache disabled https://prnt.sc/1y2k1in
    Check site now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 16:36

    Hello,

    RO lang should be chosen in the RO default header conditions https://prnt.sc/1y2i8ta But you had EN there. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 16:29

    Hello,

    I see a lot of js errors in the console https://prnt.sc/1y2hgkg This is the reason of the issue. I suppose something is wrong with your Cloudflare settings. Could you, please, provide us with access to your Cloudflare account to log in and check the settings you use there?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 16:29

    Hello,

    I see a lot of js errors in the console https://prnt.sc/1y2hgkg This is the reason of the issue. I suppose something is wrong with your Cloudflare settings. Could you, please, provide us with access to your Cloudflare account to log in and check the settings you use there?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 16:18

    Hello,

    Do you mean that texts were changed if you open Theme Options https://prnt.sc/1y2gftx Or it was ok there but does the frontend display incorrect translation?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 16:12

    Hello,

    Do you use variation gallery on your site? I mean do you use a separate gallery for every single product variation of the variable product?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 16:08

    Hello,

    Read this post and check if solution described there will help you https://hidemywpghost.com/how-to-hide-from-wordpress-theme-detectors/

    We don’t have any special tools in our theme to hide it from theme detectors.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 16:06

    Hello,

    Keep these options enabled to separate cache for the mobile devices https://prnt.sc/1y2ed1z

    This screenshot https://prnt.sc/1y2f4am is the screenshot of the AMP version of site. Read more about the AMP version https://www.8theme.com/documentation/xstore/amp-plugin/

    This is non AMP version https://prnt.sc/1y2f804

    If XStore AMP plugin is enabled then mobile devices will show the AMP version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 15:53

    Hello,

    I installed W3 total cache plugin and enabled caches and CSS/JS minification. Check the speed results now https://gtmetrix.com/reports/organic.sabezon.com/5zpOqB8s/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 15:25

    Hello,

    You may try solutions described here https://onlinemediamasters.com/eliminate-render-blocking-resources-wordpress/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 15:21

    Hello,

    1) Use the upload SVG button https://prnt.sc/1y2a0xb
    2) Keep this option disabled https://prnt.sc/1y2auog because it causes js errors with the Elementor and 360 view scripts. Check the single product now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 14:44

    Hello,

    Mobile Content Optimization option helps to improve results but you need to set up your cache plugins to avoid caching of the wp_is_mobile() function.
    We don’t have more option to improve site speed from theme side. Try to play with the server settings to improve server response time https://prnt.sc/1y274ie

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 14:41

    Hello,

    It’s because of the position of the bg image. Provide correct WP Dashboard access and we’ll play with the column bg image position to avoid cropping od the left part of the image.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 14:25

    Hello,

    Yes, issue appeared because you saved theme options as Draft. Our developers are working to fix this issue. Follow our updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 12:58

    Hello,

    Check now.

    Regards

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Viewing 30 posts - 4,291 through 4,320 (of 30,391 total)
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