Secondary menu and All Departments does not work correctly, presenting a bug

This topic has 6 replies, 2 voices, and was last updated 2 years, 7 months ago ago by Olga Barlow

  • Avatar: Gabriel Kapiche
    Gabriel Kapiche
    Participant
    November 1, 2021 at 16:58

    Hi, I’m having problems loading the menus on my site, they aren’t loading normally, they’re totally misconfigured. But when looking at Static Blocks I notice that they are normal, but on the site not functional like Static Blocks

    follow the website link to view the error: https://www.dicamania.com.br
    follow the print of the page:
    https://ibb.co/CnWfbF5
    https://ibb.co/GJY26Kd
    https://ibb.co/GWrrWpW

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 1, 2021 at 18:34

    Hello,

    Check now, please.

    Regards

    Avatar: Gabriel Kapiche
    Gabriel Kapiche
    Participant
    November 1, 2021 at 18:51

    Hello,

    Now the images are without the animations, what exactly is the problem with the theme?

    The animations are all locked!

    https://ibb.co/KbR5JfL
    https://ibb.co/ZxqrBSP
    https://ibb.co/61qs5zZ

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 2, 2021 at 13:03

    Hello,

    Sorry, check now, please.

    Regards

    Avatar: Gabriel Kapiche
    Gabriel Kapiche
    Participant
    November 2, 2021 at 15:58

    Good morning, Now it’s working! 🙂

    I would like to know what the problem was and how to solve it, as I would not need to contact you again to solve the same problem if necessary.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 3, 2021 at 10:40

    Hello,

    I have updated the theme to the latest version on your site. We fixed the issue in the theme update.

    Regards

  • Viewing 6 results - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.