Forum Replies Created

Viewing 30 posts - 4,261 through 4,290 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 18:11

    Hello,

    We checked your site using iPhone and did not face any issues with add to cart button https://recordit.co/MlZ1U05d0V

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 17:17

    Hello,

    Add the below code in addition

    @media only screen and (max-width: 992px){
        .products-list .product .product-image-wrapper {
            width: 50%!important;
            float: left;
            margin-right: 10px;
        }
        .products-list .product .product-details {
            width: 50%;
            float: none;
            vertical-align: middle;
            display: table-cell;
        }
    }
    @media only screen and (max-width: 768px){
        .products-list .product {
            width: 100%;
        }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 17:09

    Hello,

    If you can’t disable it at all during site development then enable Development mode at least to avoid CDN caching.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 17:05

    Hello,

    You can enable/disable Ajax menu loading in Theme Options > Speed optimization. Ajax menu loading speeds up the site loading because it does not load mega menu content from start and loads that only if you hover over the menu. But if your server has a slow response time then it would be better to disable that option to avoid visual issues with the menu. And speed up the server response time.

    Could your hosting provider provide detailed reports on what requests cause CPU issues?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 16:51

    Hello,

    I have disabled Variation gallery in Theme Options > WooCommerce > SIngle product Variation gallery. Sometimes it caused the mentioned issue. But not in your case.

    I checked your product https://www.kartmor.com/product/casio-m110-gold/?v=fb1c5b0d2f97 and checked the wrong images. I see that image does not display the correct preview even with the default theme https://recordit.co/4tyImZORoM Not sure why this happens. I added a filter to your child theme to display medium image size in the product gallery instead of the shop thumbnail and it loads the same image that is uploaded in the product settings. But I would recommend you to contact WordPress support to find out why your media displays wrong thumbnails in general.
    Did you use any tools for image optimization on your site? Or any kind of server cache?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 16:18

    Hello,

    I’m not sure why but I’m getting much better speed results https://prnt.sc/1y6dkg5 https://gtmetrix.com/reports/organic.sabezon.com/XsitnVcg/

    We don’t have more settings in our theme to improve results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 16:09

    Hello,

    Could you, please, provide us with WP Dashboard access to your site to check the issue?
    Changing of the page title should not cause any problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 15:49

    Hello,

    Add the below code to Theme Options > Custom CSS

    .page-wrapper {
        z-index: auto;
    }
    .fpd-container.fpd-gt-step, .fpd-actions-container, .fpd-views-wrapper {
        z-index: 2;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 15:41

    Hello,

    We are theme developers, we are not developers of that plugin. Contact plugin developers if you need help with that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 15:40

    Hello,

    WooCommerce does not have option to exclude the out of stock variation from the filter results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 15:39

    Hello,

    We should be able to see the error log to find out when the error appears and understand if our changes have any effect. We can’t fix the problem if we even don’t see the errors or if the error log file is empty.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 15:37

    Hello,

    Your site looks ok for me https://prnt.sc/1y69q6o
    We don’t have reward points feature in our theme. So, you need to look for a third-party plugin for these purposes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 15:34

    Hello,

    If you chose the Primary category in the product settings https://prnt.sc/1y699wq then only that category will appear on the grid. Or you can disable categories at all in Theme Options > WooCommerce > Shop > Product styles.

    You can also limit the category’s height using the code below but then your categories will be cut off, so I would recommend you to choose the primary category in the product settings.

    .template-container .content-product .products-page-cats {
        line-height: 2.5ex;
        height: 2.5ex;
        overflow: hidden;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 15:23

    Hello,

    Provide us with WP Dashboard access to your site, please. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 15:21

    Hello,

    What is the max input vars limit on your server? Contact your hosting provider and ask to increase it to 3000 or 5000 for example and check the labels after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 15:12

    Hello,

    Check your product now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 15:10

    Hello,

    I’m talking not just about CDN cache but other optimization settings that Cloudflare CDN has.
    Are you able to disable the Server cache (Varnish) and CloudFlare at all for your site for test purposes?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 14:55

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 14:47

    Hello,

    I synced the WooCommerce plugin translation, checked your site and don’t see problem with the translation https://prnt.sc/1y64rsa

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 13:58

    Hello,

    Do you use CloudFlare CDN? https://prnt.sc/1y604yo
    Disable it if your site is under development because CDN caches all the styles and scripts and you don’t see changes because of this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 13:55

    Hello,

    Pingdom test displays good results https://tools.pingdom.com/#5f382d96ba000000
    We don’t have more options in our theme to make it faster. So, you may try to play with server settings to improve site speed. Because we don’t have more options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 13:19

    Hello,

    Did you change hosting or moved to another server/ subdirectory?
    I see that Header builder content is empty https://prnt.sc/1y5vocg
    Create your header.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 13:11

    Hello,

    It comes from Ultimate Addons for Elementor plugin. Update plugin to the latest version. If it does not help then contact plugin author.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 13:03

    Hello,

    Sorry, check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 12:54

    Hello,

    Done. I have added a project. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 12:34

    Hello,

    Use Theme Options > Breadcrumbs options to edit breadcrumbs font settings https://prnt.sc/1y5rlbd

    Check breadcrumbs now.

    Besides, don’t set body font size to 2 px only https://prnt.sc/1y5t3nc because it causes a lot of style issues for all the other parts of the site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 12:28

    Hello,

    What layout are you trying to achieve for the tablet and mobile device? Could you, please, provide a mockup for better understanding?
    Check the slide texts for the mobile now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 12:21

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2021 at 12:19

    Hello,

    Unfortunately, we still can’t connect to FTP https://prnt.sc/1y5pubb
    And can’t check your site https://prnt.sc/1y5q785
    We are able to check the site only if we use USA VPN.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2021 at 19:24

    Hello,

    Rose meant that we don’t have discounts. Even if you want to buy 50+ licenses it costs $39 per license. You need a separate license for every single project. If you want to buy many licenses just add to cart XStore theme such many times as you need and then proceed to checkout.

    Regards

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    Viewing 4,290 results - 4,261 through 4,290 (of 30,391 total)
Viewing 30 posts - 4,261 through 4,290 (of 30,391 total)
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