Forum Replies Created

Viewing 30 posts - 4,201 through 4,230 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2021 at 09:50

    Hello,

    We have not updated the theme yet. But we plan to release new update within next month.
    After that, we’ll create page with the changelog.

    If you provide us with WP Dashboard and FTP access to your site we could update your site with prereleased version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2021 at 09:48

    Hello,

    We have released a new update for the XStore AMP version. Please, remove the plugin and install it again from XStore > Plugin Installer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2021 at 09:48

    Hello,

    We have released a new update for the XStore AMP version. Please, remove the plugin and install it again from XStore > Plugin Installer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2021 at 09:47

    Hello,

    We have released a new update for the XStore AMP version. Please, remove the plugin and install it again from XStore > Plugin Installer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2021 at 09:47

    Hello,

    We have released a new update for the XStore AMP version. Please, remove the plugin and install it again from XStore > Plugin Installer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2021 at 09:46

    Hello,

    We have released a new update for the XStore AMP version. Please, remove the plugin and install it again from XStore > Plugin Installer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2021 at 09:46

    Hello,

    We have released a new update for the XStore AMP version. Please, remove the plugin and install it again from XStore > Plugin Installer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2021 at 09:46

    Hello,

    We have released a new update for the XStore AMP version. Please, remove the plugin and install it again from XStore > Plugin Installer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2021 at 09:46

    Hello,

    We have released a new update for the XStore AMP version. Please, remove the plugin and install it again from XStore > Plugin Installer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2021 at 09:45

    Hello,

    We have released a new update for the XStore AMP version. Please, remove the plugin and install it again from XStore > Plugin Installer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2021 at 09:28

    Hello,

    I think we’ll release the theme within the next 2 weeks.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2021 at 09:27

    Hello,

    Take my apologies for the delay in anaswering.
    Could you, please, provide us with WP Dashboard and FTP access to your site? And link to page where you use custom grid. We’ll check and try to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2021 at 23:41

    Hello,

    That’s not the prefooter, that’s Static block widget title that you added. Don’t add widget title https://prnt.sc/1ya9mon

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2021 at 23:36

    Hello,

    You can’t remove “/wordpress” just via FTP and WordPress settings. You should remove it in the DB for all the links you had there. In your case, I would recommend you to get it back and use the Duplicator plugin to move the site from subdirectory to root directory or to another domain. It will replace all the necessary links in the DB.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2021 at 23:34

    Hello,

    WooCommerce does not have such an option by default. Look for an additional plugin to implement that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2021 at 23:32

    Hello,

    Smart Slider – this is not the theme bundled plugin. I don’t have information about update of this plugin.

    WP Bakery – you can find archive of the latest version here https://www.8theme.com/downloads Disable and remove the plugin and then install the latest version.

    XStore core – don’t update this plugin without theme update because it will cause compatibility issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2021 at 23:30

    Hello,

    Could you, please, provide us with WP Dashboard access to your site at least to check the optimization settings you use and check the plugins you use etc?

    If you need just general tips you can find them here https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2021 at 23:25

    Hello,

    1), 2) WooCommerce does not have the option to create 2 shop pages. And also WooCommerce displays filter widgets and shop toolbar on the shop page and product categories, it does not have the option to display that anywhere else by default. You may look for third-party plugins to implement that but I don’t have suggestions for this, unfortunately.

    3) Fancy button element allows to show popup only by click on the button. If you need button with a simple link use the Button element instead of the Fancy button.

    4) Use Advanced type for filters https://prnt.sc/1y9s631
    Use below code to add bg for the top toolbar

    .filter-wrap {
        padding: 10px;
        background-color: #5e35b2;
    }
    .filter-wrap .products-per-page span, .open-filters-btn a, .view-switcher .switch-grid>a, .view-switcher .switch-list>a, .view-switcher .switch-more>a {
        color: #fff;
    }
    .view-switcher .switcher-active>a {
        color: #ffd434;
    }

    Use below code to change the sidebar bg and text colors

    .post-type-archive-product .sidebar {
        background: #5e35b3;
        padding: 15px;
        color: #fff;
    }
    .post-type-archive-product .sidebar .widget-title,
    .post-type-archive-product .sidebar .sidebar-widget ul li a, 
    .post-type-archive-product .sidebar .sidebar-widget ul .caret-icon,
    .post-type-archive-product .sidebar .sidebar-widget ul .open-this, 
    .post-type-archive-product .sidebar .widget_product_categories.sidebar-widget ul .caret-icon, 
    .post-type-archive-product .sidebar .widget_product_categories.sidebar-widget ul .open-this,
    .post-type-archive-product .sidebar .widget_product_categories.sidebar-widget ul li a {
        color: #fff;
    }
    .post-type-archive-product .sidebar .price_slider_amount span, 
    .post-type-archive-product .sidebar .price_slider_wrapper .button,
    .post-type-archive-product .sidebar  .product_list_widget li .price,
    .post-type-archive-product .sidebar  .sidebar-slider li .price{
        color: #ffd434;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2021 at 23:08

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2021 at 23:03

    Hello,

    On what page do you have the mentioned error? Because I don’t see that on the home page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2021 at 17:39

    Hello,

    Yes, we don’t have sale offer at this moment.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2021 at 17:38

    Hello,

    Great. Glad to hear that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2021 at 17:37

    Hello,

    Create a staging site (full copy of the production site) and provide us with WP Dashboard and FTP access to both sites. We’ll update the theme on the staging. You’ll check if everything is ok. If yes then we’ll update the production site. If not then we’ll fix issues if they are related to our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2021 at 17:34

    Hello,

    Yes. If you don’t know what is FTP then contact your hosting provider. They will give you access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2021 at 17:17

    Hello,

    If you deactivate the theme and XStore core plugin then any of the theme files do not load on the background because it’s not possible.

    You can log in to Dashboard and go to the section that I sent you in the video and check by yourself. With our theme and with the default theme.

    I see that no matter what theme is active CPU is high. Not always but often.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2021 at 17:11

    Hello,

    Check my private content for detailed information.

    Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2021 at 16:56

    Hello,

    Yes. The main point is that it should be the same project. If you face any limit error just reply back and provide us with your purchase code. We’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2021 at 16:55

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2021 at 16:54

    Hello,

    Issue was caused by the Rocket Loader option of CF. I have disabled that and everything is ok https://prnt.sc/1y9xbb1
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2021 at 16:42

    Hello,

    Thank you. I checked your site with the default theme and disabled core plugin and CPU usage is still over 90% https://recordit.co/sNG7Px47bu It means that no matter if our theme is activated or not it’s high.

    It would be better to talk with your hosting provider about that.

    Regards

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Viewing 30 posts - 4,201 through 4,230 (of 30,391 total)
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