Forum Replies Created

Viewing 30 posts - 3,901 through 3,930 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2021 at 15:24

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2021 at 14:41

    Hello,

    I would recommend you to remove the home page header in this case. After that edit the default header for the final version. Once you get the final version of the default header then go to Multiple headers and create the header for the home page. Enable header overlap option for the home page header and remove header bg for the home page header.

    Or edit the default header according to your needs and we’ll help you with the home page header after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2021 at 14:39

    Hello,

    Do you mean that you want different types of galleries for all the products? For example, some of the products will come with the vertical gallery, other with horizontal?
    Or what exactly should be different? Provide us with the mockups of all the single product templates that you want to implement for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2021 at 14:36

    Hello,

    Can’t tell you the reason without server error logs. So, your hosting provider should check the server error logs and report us if you have any errors related to the theme or XStore plugin there. Because at this moment fatal error is related to WooCommerce and we can do nothing with this from our side.
    Next time don’t skip the main plugins update for so long. Because as you can see it caused the issues.
    And we would recommend testing updates on the staging site next time before updating the production site.

    Waiting for the reply from your hosting provider.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2021 at 14:30

    Hello,

    Thank you for your patience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2021 at 14:29

    Hello,

    You had the lowest price there because of the WooCommerce Dynamic Pricing & Discounts plugin option https://prnt.sc/20s7xcp
    If the plugin is disabled then you get the low and max price there https://prnt.sc/20s7zup (default WooCommerce view of the variable product price).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2021 at 12:48

    Hello,

    Provide us with WP Dashboard and FTP access. We’ll help you with this. There is no option to enable that, so minor customization is required.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2021 at 12:23

    Hello,

    Glad to hear that you sorted out with the footer.
    Provide us with WP Dashboard and FTP access to your site to check the translation files and help you. Could do nothing without that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2021 at 09:48

    Hello,

    Take our apologies if you faced any inconvenience after theme update.
    Provide us with WP Dashboard and FTP access to your site, please. Also, do you use CDN or plugin cache?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 19:35

    Hello,

    You are welcome! You can leave rating here https://prnt.sc/20o5ikx  here https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546

    There is no option to remove the category from the breadcrumbs. If you have PHP skills you may try to customize breadcrumbs in child theme.

    Or just rename your category to something logical instead of Uncategorized.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 19:31

    Hello,

    The images that you provided do not work. Could you, please, provide them again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 19:29

    Hello,

    Check theme translation files to change that https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 19:20

    Hello,

    1) Some limits are still reached because we get 500 error for the ajax https://prnt.sc/20o364p

    Please, contact your hosting provider and ask to look at the server error logs. What errors do you have there?
    2) Once we activate WooCommerce it causes fatal error. Follow this guide and try to solve this https://stackoverflow.com/questions/63576290/how-to-solve-duplicate-entry-0-for-key-primary-in-wordpress
    Because that error is not related to theme but to WooCommerce and DB.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 18:36

    Hello,

    Could you, please, provide us with WP Dashbaord access to your site to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 18:33

    Hello,

    I checked categories and images are ok https://prnt.sc/20nx0ae

    Could you, please, explain in more detail what exactly is wrong?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 18:31

    Hello,

    Check the home page header now. Is that what you need?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 18:19

    Hello,

    Take my apologies for the delay in answering.

    I can’t log in to your production site using credentials of the staging site https://prnt.sc/20nujks

    Provide us with access to your production.

    Regards

     

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 18:13

    Hello,

    Use External file CSS print method https://prnt.sc/20nu84b

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 18:07

    Hello,

    Add the below code to Theme Options > Custom CSS

    @media only screen and (max-width:992px){    .product-category.columns-5:nth-child(5n+1) {        clear: unset;    }}
    
    @media only screen and (max-width:480px){    .category-grid.style-with-bg .categories-mask {        zoom: 0.8;    }}

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 18:01

    Hello,

    Provide us with WP Dashboard access and also let me know what demo do you want to install and what page builder do you prefer: WPBakery or Elementor?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 17:56

    Hello,

    1)Add admin string for the translating https://prnt.sc/20nq3z9 and add the correct block shortcode https://prnt.sc/20nqgx4 

    2) Add the below code to Theme Options > Custom CSS

    .category .bc-type-left2 .current, .archive.category .bc-type-left2 .title:before, .bc-type-disable, .single-post .page-heading.bc-type-left2 .title {
    display: inline-block;
    }

    3) You can use WMPL to translate strings and disable Loco translate.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 17:36

    Hello,

     

    It’s easy to check if the error is related to them. Once you get the error you need to switch to the Storefront theme and check. If you still don’t have products then the issue is not related to the theme.

    We resaved permalinks (Settings > Permalinks) for the yourlight and the shop works ok again. So, server permalinks settings could be the reason. Our theme does not have any code that may affect that.

    Can’t log in to dutchmadeleather https://prnt.sc/20nostj to check how it works with the Storefront.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 17:20

    Hello,

    1) Keep this option enabled https://prnt.sc/20nmnw8

    2) Once I regenerated files https://prnt.sc/20nn1at Footer is ok. Elementor styles just were missing.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 17:15

    Hello,

    Provide us with FTP access, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 17:12

    Hello,

    Use External File here https://prnt.sc/20nm2ta . Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 16:50

    Hello,

    Take our apologies for the delay in answering. Check now. We have added custom code to child theme functions.php.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 16:18

    Hello,

    Add the below code to Theme Options > Custom CSS to show links in columns for the All Departments menu

    .et_b_header-menu .secondary-menu-wrapper .item-design-mega-menu .nav-sublist-dropdown>.container>ul {
        flex-direction: row;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 16:09

    Hello,

    If you want to have the checkbox on the checkout page then you need to enable that.
    Don’t you have a checkbox there once you enable option?
    Message that you have in the logs is just Info message, it’s not the error or warning message.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 15:57

    Hello,

    1) You can change the out of stock using WooCommerce translation file https://prnt.sc/20nbk7r

    2) I have added below code to Theme Options > Custom CS
    .et-or-wrapper div:after, .et-or-wrapper div:before {
    background: #f1f1f1;
    opacity: 1;
    }
    .et-or-wrapper div span {
    font-size: 16px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2021 at 15:31

    Hello,

     

    Take our apologies if our support was not helpful for you. You can submit refund request here https://themeforest.net/refund_requests/new

    But make sure that you submit refund for the support, not for the theme license.

     

    Regards

  • 1 2 3 130 131 132 1,012 1,013 1,014
    Viewing 3,930 results - 3,901 through 3,930 (of 30,391 total)
Viewing 30 posts - 3,901 through 3,930 (of 30,391 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.