ActiveCampaign Woocommerce Issues with Xstore Theme

This topic has 4 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Olga Barlow

  • Avatar: Wayne
    Wayne
    Participant
    November 19, 2021 at 05:22

    we are having an issue with the ActiveCampaign Deep Data Plugin for Woocommerce and the XStore theme. https://en-au.wordpress.org/plugins/activecampaign-for-woocommerce/

    Attached is the error message we keep getting.

    2021-10-18T00:00:23+00:00 INFO [ActiveCampaign Debug] Checkbox actions cannot be run. checkbox_display_option and/or optin_checkbox_text are not defined or not available in your theme.
    Context: {
       "source": "activecampaign-for-woocommerce",
       "request_id": "ac_woocommerce_616cb91747ef25.53728299"
    }

    We contacted ActiveCampaign and they have asked:

    “I would suggest reaching out to xstore to verify if their theme allows checkbox actions and if they do, let us know so we can investigate why the plugin is producing that error”

    SO question does Xstore theme allow Checkbox actions?

    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 22, 2021 at 13:43

    Hello,

    Take my apologies for the delay in answering.
    We don’t have any limits for the checkboxes. Could you, please, explain in more detail when do you get this error? Maybe provide video for better understanding.

    Regards

    Avatar: Wayne
    Wayne
    Participant
    November 22, 2021 at 20:30

    Thank you. Here is a copy to the video of the issue.
    https://www.loom.com/share/122b6e810491451dbe523add84043dc6

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 23, 2021 at 16:09

    Hello,

    If you want to have the checkbox on the checkout page then you need to enable that.
    Don’t you have a checkbox there once you enable option?
    Message that you have in the logs is just Info message, it’s not the error or warning message.

    Regards

  • Viewing 4 results - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.