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ActiveCampaign Woocommerce Issues with Xstore Theme

This topic has 4 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Olga Barlow

Wayne

Participant

November 19, 2021 at 05:22
we are having an issue with the ActiveCampaign Deep Data Plugin for Woocommerce and the XStore theme. https://en-au.wordpress.org/plugins/activecampaign-for-woocommerce/

Attached is the error message we keep getting.
```
2021-10-18T00:00:23+00:00 INFO [ActiveCampaign Debug] Checkbox actions cannot be run. checkbox_display_option and/or optin_checkbox_text are not defined or not available in your theme.
Context: {
   "source": "activecampaign-for-woocommerce",
   "request_id": "ac_woocommerce_616cb91747ef25.53728299"
}
```
We contacted ActiveCampaign and they have asked:

“I would suggest reaching out to xstore to verify if their theme allows checkbox actions and if they do, let us know so we can investigate why the plugin is producing that error”

SO question does Xstore theme allow Checkbox actions?
#309192 Copied Theme version: 8.04 WooCommerce version: 5.9
3 Answers

Olga Barlow

Support staff

November 22, 2021 at 13:43

Hello,

Take my apologies for the delay in answering.
We don’t have any limits for the checkboxes. Could you, please, explain in more detail when do you get this error? Maybe provide video for better understanding.

Regards

#309475 Copied

Wayne

Participant

November 22, 2021 at 20:30

Thank you. Here is a copy to the video of the issue.
https://www.loom.com/share/122b6e810491451dbe523add84043dc6

#309565 Copied

Olga Barlow

Support staff

November 23, 2021 at 16:09

Hello,

If you want to have the checkbox on the checkout page then you need to enable that.
Don’t you have a checkbox there once you enable option?
Message that you have in the logs is just Info message, it’s not the error or warning message.

Regards

#309628 Copied
Tagged: activecampaign, issues, woocommerce, woocommerce templates, wordpress, xstore theme
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