Hello,

No, unfortunately we can’t check your site with teamviewer. It’s very strange that we don’t see described problem.
What version of Safari do you use?

Also we would recommend you to update theme and plugins to latest version. Theme update you can find on ThemeForest. Plugin updates you can download here https://www.8theme.com/download-plugins/

Regards,
Olga Barlow

Hello,

We have sent the fix to your email. Check, please.

Regards,
Olga Barlow

Hello,

Please, create functions.php file in royal-child folder with following code:

<?php add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles' );
function theme_enqueue_styles() {
    wp_enqueue_style( 'child-style', get_stylesheet_uri(), array( 'bootstrap', 'parent-style' ) );
}

After that delete @import url("../royal/style.css"); from style.css and activate child-theme. Check your footer.

Regards,
Olga Barlow

Hello,

Fixed. Check, please.

Regards,
Olga Barlow

Hello, @mozmocreative,

Sorry for this situation. Your problem was related to old version of plugins: Visual Composer and Ultimate Addons for VC. Check your site now.

We have created special access for our clients and now you can upload the latest versions of plugins here https://www.8theme.com/download-plugins/

Regards,
Olga Barlow

Hello,

We have fixed the issue with portfolio category and also changed the breadcrumbs from “projects” to “success stories” (keep file royal/framework/portfolio.php in safe).

Regards,
Olga Barlow

Hello, @Russ,

Our theme does not affect plugin if is deactivated! So, if you have problems with third-party plugin even with default theme it means something is wrong with your installation, it’s not our theme bug! Fact that problem appeared after theme update was pure coincidence. What other changes did you do that could cause wishlist problem?
Unfortunately we are able to provide support for issues related strictly to our theme! If you need to fix plugin issues you should contact with plugin author to solve your problem.

Regards,
Olga Barlow

Hello,

Your problems related to old version of Visual Composer. I have updated plugin, re-added element Post Grid and everything works fine both on mobile and desktop versions. Check, please.

Regards,
Olga Barlow

Hello, @James,

We have answered to your email. Check, please. And sorry for delay.

Regards,
Olga Barlow

Hello,

Confirm, does WooCommerce Google Analytics Integration work fine with default theme?
If you use this plugin you don’t need Google Analytics Code in theme options.
Regards,
Olga Barlow

Hello,

If you faced this message, that related to woocommerce plugin as you can see, it means you need to increase WP Memory Limit http://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/
Also we want to specify your main site. Is it giddyupgear.horseflydigital.com ? We checked checkout settings (WooCommerce > Settings > Checkout) and don’t see any active payment gateway, your customers won’t be able to make order, till this option is not set. Please, follow woocommerce documentation http://docs.woothemes.com/documentation/plugins/woocommerce/getting-started/sell-products/

Regards,
Olga Barlow

Hello,

I see. Ok, then you may delete that code. We’ll try to fix this bug in our next update, but unfortunately it will be available not earlier than Christmas Holidays will end, after January, 9.

Regards,
Olga Barlow

Hello,

If you want to implement mentioned items you need to make changes in template files.
1), 2) You need to make changes in royal/woocommerce/content-product.php
3) there are lot of files with H1, you should check and edit them:
royal\404.php
royal\archive.php
royal\attachment.php
royal\author.php
royal\bbpress\feedback-no-access.php
royal\blank.php
royal\category.php
royal\et-registration.php
royal\framework\theme-functions.php
royal\framework\theme-options.php
royal\index.php
royal\page.php
royal\portfolio.php
royal\search.php
royal\single.php
royal\single-etheme_portfolio.php
royal\tag.php
royal\woocommerce\global\breadcrumb.php
4) It was fixed in version 1.5.2, update theme to latest version.

All changes we recommend to do in child theme.

Regards,
Olga Barlow

Hello,

We have checked your site once more and find that description is displayed because you have added menu item description

As you can see there is notice: The description will be displayed in the menu if the current theme supports it.
Our theme supports it. If you don’t need menu item description just delete it. Keep in mind menu item description and category description are different things.

Regards,
Olga Barlow

Hello,
We checked your site with latest Safari version, that’s why did not see the issue. But once we checked in older version we understood what was the problem. Sorry for inconvenience.

Check your site now.

Following code was added to child theme style.css:
@media(max-width:979px){.tabs .tab-content{float:none;}}

Regards,
Olga Barlow