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Viewing 30 posts - 61 through 90 (of 127 total)
  • Avatar: kikjou
    Martin
    Participant
    February 8, 2024 at 09:52

    Hello Rose,

    thanks a lot, that solved that issue, but led to another one. Now there is a phase between 1024 and 1300 px viewport width when the header is not visible (see screenshot).

    First, I thought it could be a conflict with elementor, where the global width was set to 1024. I adjusted it to 1300 (same width as in xstore) but that did not help.

    It does not appear to be a problem with z-index. There is no overlay above the header and I checked the z-index of the first block in elementor.

    Best regards
    Martin

    Files is visible for topic creator and
    support staff only.
    Avatar: kikjou
    Martin
    Participant
    November 27, 2023 at 08:18

    Hello @Tony Rodriguez,

    I double-checked, but a widget named “Swatches filter” does not exist. I also could not find one under a different name. I hope you don’t mind the remark that the screenshot you sent me is very old. It shows the widget area of a much earlier version of wordpress.

    If I understood you correctly, there is only one range slider, namely the one for price. However, “swatches” must refer to attributes, right?

    3/ Can individual terms/vales be excluded from the filter?

    It can happen that an attribute in total has more terms configured than actually make sense for a filter widget. Therefore, only some terms would be included in the filter widget, others left out. Maybe “swatches filter” (or whatever it is called now) can do that.

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    November 6, 2023 at 16:09

    Hello,

    after disabling the caching plugin:

    – not logged in:
    re-loading the wishlist page brought back deleted items

    – logged in:
    not possible to remove items

    Deleting items in the sidebar does not work for both, wishlist and compare list, logged in or out.

    Caching plugin in currently disabled.

    Best regards
    Martin

    Please contact administrator
    for this information.
    Avatar: kikjou
    Martin
    Participant
    November 6, 2023 at 12:53

    Hello @Rose Tyler

    unfortunately, the problem is back: deleted list items reappear after page reload (for logged in and for logged out users)

    And when the cookies

    xstore_wishlist_ids
    xstore_wishlist_ids_0

    are added to W3 Total Cache, Performance > Page Cache > Advanced > Reject Cookies, the page cache becomes practically disabled altogether on all pages, since all pages seem to load the cookies.

    Another strange thing occurs when attempting to delete an item from the list when logged in. The delete btn displays the activity symbol, but the item does not get deleted. When logged out, deleting works.

    Current setup:
    W3total cache does not cache for logged in users.

    The cookies are currently added, also the page URL exceptions
    /vergleichen/ (compare page)
    /merkliste/ (wishlist page).

    add_filter(‘xstore_wishlist_mini_content_ajax’, ‘__return_false’);
    add_filter(‘xstore_compare_mini_content_ajax’, ‘__return_false’);
    are added

    Kind regards
    Martin

    Please contact administrator
    for this information.
    Avatar: kikjou
    Martin
    Participant
    November 4, 2023 at 09:20

    Hello @Rose Tyler,

    thank you! With separate pages, the items can now be removed from the lists.

    Is it necessary to add the URL for wishlist and compare list to the exceptions in the caching plugin or should they worked when cached as well?

    The compare page now does not display the table as a whole, but scrollable inside a scrollable page. Is it possible to have the table spread over the entire page?
    https://www.pflanzkompass.at/vergleichen/

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    November 3, 2023 at 15:15

    Hello,

    I would like to reopen this ticket because the solution has now created a another problem.

    When adding these cookies

    xstore_wishlist_ids
    xstore_wishlist_ids_0

    to W3 Total Cache, Performance > Page Cache > Advanced > Reject Cookies filed

    all page caching and pre-caching becomes disabled (confirmed by the plugin’s debug log files). Apparently, the cookie is loaded on every page via the header and thus the exception prevents all pages from being cached.

    start, can_cache: false, reject reason: Cookie is rejected

    As for now, I have removed the cookie exception and the original problem reappeared: re-loading the wishlist pages brings back already deleted items.

    Shop page: https://www.pflanzkompass.at/elemente/
    Wishlist page: https://www.pflanzkompass.at/konto/?et-wishlist-page

    Thank you
    Martin

    Avatar: kikjou
    Martin
    Participant
    September 19, 2023 at 07:26

    Hello,

    yes, I am referring to the xstrore Maintenance Mode.

    Of course, I understand your point. I can implement a back-to-home button for now.

    The switching behavior, however, is a problem. The maintenance mode should switch off immediately. Could you please look into it?

    Thank you very much
    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    June 23, 2023 at 12:10

    Hello Andrew,

    it works now with the other user as well!

    thank you again, for hearing me out and helping so quickly!

    Awesome support!

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    June 23, 2023 at 09:19

    Hello Andrew,

    this is great news, thank you!

    Disabling cookies upon login would not be necessary. I will ask the provider if they can increase the value for the cookies as a temporary solution.

    I have deleted the contents of the wishlists and compare lists in both accounts with that problem.

    However, it worked only with one of them. See private content area

    Best regards

    Martin

    Please contact administrator
    for this information.
    Avatar: kikjou
    Martin
    Participant
    June 22, 2023 at 17:49

    Hello,

    thank you very much for the thorough reply!

    1) I have lowered php to 8.1. The hosting panel does not differentiate in more detail.

    2) The admin page is now unblocked. However, I had tested this possibility before.

    3) This cache shown in the browser dev tools is now disabled. It has nothing to do with page cache but is for css/js assets only. I had tested this before, too

    But I am not sure what exactly w3total cache is doing in the other case. But I have now disabled the plugin to make sure it won’t interfere

    4) you probably mean Advanced Database Cleaner. I have started using this plugin much later than the first time this problem had occurred (which was the day the theme version 9 (or core 5 respectively) was released)

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    June 20, 2023 at 16:35

    Hello Rose,

    thank you!

    It did work, but I had to switch to “smart” in the “advanced sticky header” plugin, too.

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    June 20, 2023 at 11:57

    Hello Rose,

    great!! Yes, it works. Showing the full title suits my products much better in general, so thank you very much!

    Kind regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    June 20, 2023 at 10:22

    Hello Rose,

    thank you, please find the credentials in the private area

    Best regards

    Please contact administrator
    for this information.
    Avatar: kikjou
    Martin
    Participant
    April 4, 2023 at 10:52

    Hello Rose,
    thank you very much!

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    January 29, 2023 at 10:55

    Hi Rose,

    it worked. In addition to rebuilding the caches, I also had to delete the old cookies.

    Thank you for your quick and straightforward support! Really appreciate!

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    January 28, 2023 at 09:31

    Hi,

    the support here was excellent, but now I only get standardized message.

    No I don’t have CDN

    Have you even read what I wrote, that I have disabled all plugins?

    Please respond to this topic asap and appropriately

    Regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    January 27, 2023 at 15:54

    Hi,

    it was none of those, but I figured it out in general: some conflict with the setup of the “Really Simple SSL Pro” plugin.

    Thank you
    Martin

    Avatar: kikjou
    Martin
    Participant
    January 2, 2023 at 13:41

    Hello Tony,

    I do not see what it has to do with the provider. I can disable/flush the opcache myself in the panel, but it does not help.

    I can also change the cache method to “disk”, which I have done. Problem still there.

    Css/js management is OFF. Opcache is OFF on the server. Problem still there.

    Only when I disable page cache in w3 completely, it is gone.

    So either it is an issue with w3 or with xstore. I cannot tell but I need to start somewhere. All I am asking for is to have a look into it, please.

    Beste regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    December 30, 2022 at 19:03

    Hi Tony,

    thank you for your help. But the issue comes back, flushing caches does not help.

    I know, sometimes it goes away for a few minutes. Usually after changes in the xstore configuration.

    See screenshot https://postimg.cc/jCGTmdfd

    there are multiple plugins installed and activated for the cache and optimizing on your site

    No, there really aren’t. I only use W3 total cache for page, object and browser cache. CSS and JS are managed exclusively in “Asset Cleanup” which does not affect the problem at all. Neither does Perfmatters do any caching at all.

    I had already tried deactivating those settings in xstore speed optimization before, one by one AND in combination. No results.

    For good measure, just before writing this, I also deactivated Menu Dropdown Ajax Loading and Menu Cache. And again, for 2 minutes it worked fine, then the problem came back upon page reload!

    Also, once again, I deactivated ALL plugins except W3 total cache, waited, flushed, waited… the problem persisted.

    Only when I deactivate page cache in W3 total and the issue is reliably gone.

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    December 30, 2022 at 12:21

    Hello Tony,

    thank you very much! Works perfectly!

    Best regards

    Martin

    Avatar: kikjou
    Martin
    Participant
    December 29, 2022 at 14:43

    Hello Tony,

    I am sorry, we seem to have misunderstood each other. Let’s try again:

    In order to increase the height of the dropdown, you advised to use the padding in the Results Dropdown Computed Box, which basically worked – the dropdown box is larger now.

    But it also led to a large margin below the search results (marked by the red X in the screenshot).

    Is there a way to get rid of this white space?

    Thank you!
    Martin

    Please contact administrator
    for this information.
    Avatar: kikjou
    Martin
    Participant
    December 29, 2022 at 11:35

    Hello Tony,

    thank you for helping, however nothing has changed. The result dropdown is still the same size as it always was. All caches cleared.
    Changing the padding didn’t do anything, as restoring the defaults.

    Please see the screenshot in the private content area. What I would like to achieve is simply an extension of the dropdown of about 100-150 px.

    Best regards
    Martin

    Please contact administrator
    for this information.
    Avatar: kikjou
    Martin
    Participant
    December 29, 2022 at 09:05

    Hi Tony,

    sorry, please try like this: https://www.pflanzkompass.at. I need to fix that ssl redirect.

    Regards
    Martin

    Please contact administrator
    for this information.
    Avatar: kikjou
    Martin
    Participant
    December 28, 2022 at 14:45

    Hi Tony,

    I have closed the topic too quickly.

    It basically worked, but now the result list can be scrolled farther than necessary, showing white space below the result list.

    Is there a way to fix this?
    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    December 17, 2022 at 11:52

    Hi Toni,

    I completely understand what the file generator did. It was convenient, but I can disable the styles/assets myself without it.

    What would help me, however, is a comprehensive list of the styles, what they do, and where they load. Can you provide such a resource?

    That would save me a lot of trial and error.

    Thank you!
    Martin

    Avatar: kikjou
    Martin
    Participant
    December 17, 2022 at 09:45

    Hi,

    will there be any kind of substitute?

    I think this is important. xstore is such a great theme because of its many functions. But having the option to disable assets that are not in use makes it even better, well, faster.

    Any recommendations?

    Thank you, best regards

    Avatar: kikjou
    Martin
    Participant
    December 16, 2022 at 14:29

    Hi,

    thank you, please find it attached

    Regards

    Please contact administrator
    for this information.
    Avatar: kikjou
    Martin
    Participant
    January 26, 2022 at 18:56

    Hi,
    got it, deleting the custom css from files generator did the trick

    Thank you
    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    January 26, 2022 at 18:48

    Hello,

    thank you, but both didn’t help.

    Interestingly, with theme options open the page shows correctly

    Regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    January 22, 2021 at 15:51

    Hello,
    I haven’t checked Safari on desktop, but it works in all other desktop browsers.
    However, on iPad (air 2, latest iOs) the problem is the same as on the iphone. Could it be device related?
    Best regards
    Martin

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Viewing 30 posts - 61 through 90 (of 127 total)
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