Forum Replies Created

Viewing 30 posts - 1 through 30 (of 144 total)
  • Avatar: kikjou
    Martin
    Participant
    June 10, 2026 at 16:28

    Thanks for the support! My topic “Promo text carousel in lower header – inconsistent heigth across devices” has been successfully resolved.

    Avatar: kikjou
    Martin
    Participant
    June 10, 2026 at 16:28

    Hello,

    Thank you!
    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    May 26, 2026 at 11:00

    Hello Jack,

    thank you! The snipped moved the xstore options down, however the focus stayed on “Xstore Conditions”, opening it by default instead of the upper first option. That is actually the critical piece, having “layout” open for use by default.
    Could you please address that?

    Thank you
    Martin

    Avatar: kikjou
    Martin
    Participant
    May 20, 2026 at 10:38

    Thanks for the support! My topic “Sequence of image to text of menu items in mega menu” has been successfully resolved.

    Avatar: kikjou
    Martin
    Participant
    May 20, 2026 at 10:38

    Thank you!
    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    May 18, 2026 at 06:39

    Hello,

    please see the screenshot.

    The images now appear double their size. I would like to know what setting is responsible for that.

    Thank you
    Martin

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    Avatar: kikjou
    Martin
    Participant
    May 17, 2026 at 17:59

    Thanks for the support! My topic “Set mega menu dropdown width different from general page canvas site width” has been successfully resolved.

    Avatar: kikjou
    Martin
    Participant
    May 17, 2026 at 17:59

    Thank you! Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    May 17, 2026 at 17:58

    Hello,

    great, thank you, works.
    However, the icons are now double their size (by length of the sides). Should I replace them or is that a css issue?

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    February 25, 2026 at 12:50

    Thanks for the support! My topic “Layout shifts on mouse-over xstore buttons” has been successfully resolved.

    Avatar: kikjou
    Martin
    Participant
    February 24, 2026 at 15:35

    Thanks for the support! My topic “Async loading of off-canvas/dropdown cart incl. total price etc.” has been successfully resolved.

    Avatar: kikjou
    Martin
    Participant
    February 23, 2026 at 14:33

    Hello,

    thank you, pls see the private content area

    Best regards
    Martin

    Please contact administrator
    for this information.
    Avatar: kikjou
    Martin
    Participant
    February 23, 2026 at 13:33

    Hello,

    thank you, I am aware of the options for the preloader. What I am looking for, is a way to specifically enable it only on certain pages but disable it for others – for most, actually. I would prefer it show only at “cart”, “checkout”, “thank you page”

    How can I achieve this?
    Thank you!
    Martin

    Avatar: kikjou
    Martin
    Participant
    February 23, 2026 at 13:29

    Thanks for the support! My topic “Details for patches concerning shop ajax #968401 #969063” has been successfully resolved.

    Avatar: kikjou
    Martin
    Participant
    February 23, 2026 at 13:29

    Thanks for the support! My topic “Old xstore versions for troubleshoot purposes” has been successfully resolved.

    Avatar: kikjou
    Martin
    Participant
    February 23, 2026 at 13:27

    Hello Jack,

    at long last here the requested video about the problem with the sidebar-cart:
    https://mega.nz/file/sA9VkILQ#bYi34ImrlSqC1nMZBJmh-95vaIxF6EGG4tM_LC4qmmY

    As you can see, added-to-cart products are displayed in the sidebar on a product page, but not on the homepage.

    No, I have not yet excluded specific wrappers from caching. I assumed that such content would be loaded asychronously anyway.

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    February 20, 2026 at 11:39

    Hello Ayan,

    thank you for the files and thank you for asking!

    The issue primarily concerns the filter plugin, which displays a strange loading behavior when criteria are being selected. I am trying to figure out if there is an incompatibility with xstore, since the problem first appeared around the time of updating to 9.7

    I have now downgraded to those versions that you gave me on a staging site, but without effect. So I assume that it does not have anything to do with xstore.

    Best regards,
    Martin

    Avatar: kikjou
    Martin
    Participant
    December 1, 2025 at 14:25

    Thanks for the support! My topic “customizing mobile menu: sub-items do not open + full width” has been successfully resolved.

    Avatar: kikjou
    Martin
    Participant
    October 24, 2025 at 13:54

    Hello,

    to which issue do refer to, the console error or the timeout of the third-party plugin?

    Concerning the errors in the screenshots:

    woocommerce, xstore core, xstore theme active in troubleshoot mode >> the following error (s. attached screenshot) appears after a few seconds.
    With woocommerce (10.2.2) deactivated it appears too.

    As to the problem with woobeewoo filter:
    – is it related?
    – For this shop I cannot use the built in xstore filters because they are very limited.
    – as I have said: this filter plugin works when “xstore core” is deactivated.

    Thank you!
    best regards
    Martin

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    support staff only.
    Avatar: kikjou
    Martin
    Participant
    October 24, 2025 at 12:48

    Hello,

    I have tested the issue extensively in troubleshoot mode and re-tested my findings quickly on the live site.

    In both cases it was clear that only when xstore core plugin is deactived, the shop filter works correctly again.

    Let me explain the problem again quickly: at first impression, the filter seems to work, since it displays the 1st page of the results. But when using the pagination to jump to page 2 or higher, first it loads for a minute and then displays “service unvailable”.

    I suspect, it has to do with AJAX, but I am not sure.

    Please, help me out here, because the filter is essential in the shop!

    I have contacted the support of the filter plugin, too (woobeewoo filter, wpfactory), in case they need adapt something on their side.

    Thank you
    Martin

    Please contact administrator
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    Avatar: kikjou
    Martin
    Participant
    October 14, 2025 at 17:18

    Hello,

    I am not sure what you mean by “global site preloader”. In the mentioned location there is only the discussed preloader animation, see screenshot.

    By the way, would the “flying pages” conflict with w3total cache (page caching on, any preload requests off)?

    Thank you
    Best regards

    Files is visible for topic creator and
    support staff only.
    Avatar: kikjou
    Martin
    Participant
    October 14, 2025 at 17:06

    Hello,

    thank you! In the meantime, I have found out that the issue occurs only in Brave browser, in other browsers it works. There is not much need for a video, the submenu simply does not open.
    Interestingly, Brave also has an issue with the product tabs that do not display as tab, but as full content stacked after each other. This happens with all Brave Shields and blockers off.

    The access credentials are attached to the first message.

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    October 14, 2025 at 11:33

    Hello,

    thank you! But I can’t see much difference. What exactly should have changed?

    The main problem seems to be, that the browser first connects to the server, takes its time as typical with slow servers, and only then loads the animation with first paint. So the preloader animation displays only for a short time after much of the loading has already happened.

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    October 14, 2025 at 09:25

    + the screenshots

    Files is visible for topic creator and
    support staff only.
    Avatar: kikjou
    Martin
    Participant
    October 10, 2025 at 11:00

    Hello,

    I have switched on the preloader animation.

    You can try any page that is not in the cache. You should find not yet cached products here https://www.pflanzkompass.at/stauden/page/36/ or somewhere farther down the archive pagination.

    With cached pages the preloader appears right away, but non-cached start loading and only at the end, when most of it is done, the preloader appears.

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    October 10, 2025 at 08:27

    Hello,

    then it becomes really necessary to fix the issue with the preloader. It snaps in too late. This becomes apparent with page caching: the page has almost loaded when the preloader appears.

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    October 9, 2025 at 15:59

    Thanks for the support! My topic “Size of + / – Buttons for product quantity on single product on mobile” has been successfully resolved.

    Avatar: kikjou
    Martin
    Participant
    October 9, 2025 at 08:42

    Hi,
    do you think it might work, if I disable the preloaders asset files (js and css) on all but those specific pages?
    I would need to know which ones those are.

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    September 29, 2025 at 16:29

    Thanks for the support! My topic “Categories on main shop page have different breakpoints that products” has been successfully resolved.

    Avatar: kikjou
    Martin
    Participant
    September 29, 2025 at 16:29

    Hi Luca,

    got it, thank you, worked fine!

    Best regards
    Martin

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    Viewing 30 results - 1 through 30 (of 144 total)
Viewing 30 posts - 1 through 30 (of 144 total)
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