Forum Replies Created

Viewing 30 posts - 2,941 through 2,970 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    September 19, 2024 at 12:47

    Hi @Goostaf,

    Please try with this custom CSS codes:

    
    @media (min-width: 980px){
        .category-grid.col-xs-12.columns-6 {
            width: 12.5%;
        }
    }
    

    https://prnt.sc/ue5O400lM56t

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 19, 2024 at 12:42

    Hi @Derya,

    We’ve updated the custom CSS codes a little bit then the icon scroll-top is moved to the left now:

    https://prnt.sc/u7Dm0P8xprLl

    And the contrast problem, the Google seems not to crawl the latest version of your website so it will see the old color of text.

    There is nothing to do with our XStore theme since the text color & background color are good for Contrast Ratio: https://webaim.org/resources/contrastchecker/?fcolor=000000&bcolor=FFFFFF

    Thanks for understanding!

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    September 19, 2024 at 08:52

    Dear @Plethora,

    We are pleased to confirm that the XStore theme is fully compatible with a multisite setup.

    To better assist you, could you please provide us with a more detailed description of your intended project? Specifically, we need to understand whether you are planning to deploy a single site for one company that is available in multiple languages, or if you are setting up a multisite for companies with locations in various countries.

    In the first scenario, one license will suffice. However, for the latter scenario, you will need to purchase a separate license for each subsite.

    Best regards,
    8Theme’s Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    September 19, 2024 at 08:48

    Hi @Derya,

    Can you please delete the previous CSS code and add this custom CSS codes for both issues?

    
    .elementor-widget-container p {
        color: #000 !important;
    }
    
    @media only screen and (max-width: 480px) {
        .back-top {
            right: auto;
            left: 45px;
            bottom: 50px;
        }
    }
    

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 19, 2024 at 07:53

    Hi @Elhadj07,

    Your website URLs have been deleted per your requests.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    September 19, 2024 at 07:51

    Dear @OnlyCBD,

    We hope this message finds you well. We guess it’s a potential bug with Elementor, and we believe upgrading to the latest version of Elementor Pro might resolve the issue. Could you kindly assist us with this upgrade at your earliest convenience?

    Thank you for your attention to this matter.

    Best regards,
    8Theme’s Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    September 19, 2024 at 06:29

    Hi @Drishti,

    There is only a hook that you can add your custom information below the product title.

    Please try adding this custom code under functions.php file locates in your child theme:

    
    add_action('after_etheme_product_grid_list_product_element_title', 'n2t_woocommerce_review_order_before_order_total', 999);
    function n2t_woocommerce_review_order_before_order_total(){
    	echo 'after title';
    }
    

    FYI: replace the ‘after title’ with your any shortcodes / contents.

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 19, 2024 at 05:09

    Dear @Plethora,

    We hope this message finds you well. We have reviewed your website and are pleased to confirm that the header appears to be functioning correctly. It is possible that the earlier issues were related to caching subsequent to the site migration. For your reference, here is a screenshot of the current header status: [https://prnt.sc/QH8nGZEwIpNG](https://prnt.sc/QH8nGZEwIpNG).

    Additionally, we have noted your mention of a security concern regarding a potential hacker alert when accessing the website preview via Hostinger. We were unable to replicate this issue on our end. Could you kindly provide us with the specific URL or additional screenshots where this notice appears? This will help us in diagnosing and addressing the issue more effectively.

    Thank you for your cooperation and attention to this matter.

    Best regards,
    8Theme’s Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    September 19, 2024 at 04:57

    Hi @Elhadj07,

    Unfortunately, this feature is not available in our XStore theme yet.

    You are welcome to submit your feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    September 19, 2024 at 04:54

    Hi @Ombi,

    Please add this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    @media (max-width: 480px){
        body .et-advance-tabs .et-tabs-nav>ul {
            flex-direction: row;
            flex-wrap: nowrap;
            width: auto;
            overflow-x: scroll;
        }
        body .et-advance-tabs .et-tabs-nav>ul .et-tab-nav {
            margin: 0 10px !important;
        }
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 19, 2024 at 04:48

    Dear Ulla,

    We hope this message finds you well. We are currently addressing an issue related to the creation of new products via a WooCommerce plugin.

    To assist us in isolating the problem, could you kindly switch to the Storefront theme temporarily and verify if the issue persists? Additionally, please deactivate all third-party plugins, retaining only those essential for the XStore theme as detailed in our documentation: [https://www.8theme.com/documentation/xstore/plugins/included-plugins/](https://www.8theme.com/documentation/xstore/plugins/included-plugins/).

    Your cooperation in this matter is greatly appreciated, and we look forward to resolving this issue promptly.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 19, 2024 at 04:29

    Hi @QaQako,

    We meant your website not Elementor.com. Did you create a test page yet?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 19, 2024 at 04:28

    Dear Dicky,

    We hope this message finds you well. We would like to kindly remind you to complete all the necessary fields before proceeding with a new order. These fields are mandatory on the checkout page, as it is the default setting for the WooCommerce checkout process.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 19, 2024 at 04:26

    Dear Goostaf,

    We hope this message finds you well. We’re writing to assist you with the WPBakery Builder’s Products element. To set the product limit to 6, please follow the instructions provided in the screenshot linked below:

    [https://prnt.sc/5FDnUvrBUiR8](https://prnt.sc/5FDnUvrBUiR8)

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2024 at 17:17

    Hi @Goostaf,

    Can you try with this custom CSS codes?

    .etheme_products .products-loop > div:nth-child(5n+1) {
        display: none;
    }

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2024 at 17:14

    Dear @Amit Praksh Nayak,

    We hope this message finds you well.

    We wish to inform you that the custom fields on the single product page are incompatible with the AJAX add-to-cart feature. To address this, we have disabled the AJAX option, and it appears that the upload images functionality is now operating correctly.

    Could you kindly verify this at your earliest convenience? For your reference, please see the screenshot linked below:
    [https://prnt.sc/tq7CKD6yW7yP](https://prnt.sc/tq7CKD6yW7yP)

    We appreciate your attention to this matter and look forward to your confirmation.

    Thank you!

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2024 at 17:06

    Hi @Elhadj07,

    It seem that product doesn’t have any reviews yet.

    Can you please try adding sample reviews and check again?

    https://prnt.sc/e5OGJJKuFyAZ

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2024 at 16:59

    Dear @QaQako,

    We hope this message finds you well. Could you kindly confirm if you have created a pricing table? If so, please provide us with the URL of the website where the table is located. This will enable us to assist you with the necessary custom CSS codes.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2024 at 16:59

    Dear Marcos,

    Maybe the caches. It’s working fine on our end: https://www.awesomescreenshot.com/video/31653681?key=fb96fb833b15a5d17aae7cee592cb2b9

    Can you please clear the cache and check again?

    Thank you!

    Best Regards,
    The 8Theme DevTeam.

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2024 at 11:16

    Hi @Ombi,

    Could you please check again?

    https://prnt.sc/KZpyKNevD6By

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2024 at 11:08

    Dear Drishti,

    We hope this message finds you well. We are pleased to assist you with your query regarding the customization of your WooCommerce setup. Please find the detailed instructions below to help you proceed:

    1. We recommend using the following plugin to manage badges on your products effectively: [YITH WooCommerce Badges Management Plugin](https://wordpress.org/plugins/yith-woocommerce-badges-management/).

    2. To customize your Product Archive template, please add a Products Grid element below the product archive loop or at your preferred location within the template. You can set the data source to display Recently Viewed Products by following this guide: [Screenshot Guide](https://prnt.sc/iNZp_aKN7W5s).

    3. For modifications to your Single Product Template using Elementor, please inspect the Cross-sell element and adjust the style settings as shown in this screenshot: [Style Adjustment Guide](https://prnt.sc/_EB_20zD9xTA).

    Should you require any further assistance or have additional questions, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2024 at 10:20

    Dear @Ombi,

    We hope this message finds you well. We would like to inform you that the issue you encountered is a recognized bug, and our development team is actively working on a resolution.

    In the meantime, we have implemented a hotfix on your website. Could you please revisit the following link and confirm if the issue has been resolved?

    We appreciate your cooperation and patience in this matter. Thank you for your attention.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2024 at 09:37

    Dear Dicky,

    We hope this message finds you well. We would like to inform you that the PayPal Express Checkout button is displayed when you select the PayPal payment method. For your reference, please see the screenshot linked below:

    https://prnt.sc/XUBm9jfsyJQR

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2024 at 09:29

    Hi @hamza,

    The website speed optimization is out of scope our support standard services we provide. Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

    Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2024 at 09:16

    Hi @Plethora,

    We’ve tried to login with this account but it didn’t work.

    Could you please double check again?

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2024 at 08:59

    Hi @Kay,

    Please add the following code under functions.php file locates in your child theme:

    
    add_action('wp_footer', 'n2t_wp_footer');
    function n2t_wp_footer(){
        ?>
        <script>
            jQuery( function($){
                $(document).ready(function(){
                    setTimeout(function(){
                        $('.header-mobile-menu li.menu-item-106323').addClass('over');
                        $('.header-mobile-menu li.menu-item-106323 .nav-sublist-dropdown').show();
                    }, 500);
                })
            });
        </script>
        <?php
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2024 at 07:55

    Hi @Elhadj07,

    Again, if you didn’t modify any codes under header.php and content-product.php files, so feel free to delete 2 these files in your child theme.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2024 at 07:52

    Hi @MustafaPatel,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .woocommerce .elementor-widget-woocommerce-product-etheme_price .price {
        color: #fff !important;
    }
    
    .woocommerce .elementor-widget-woocommerce-product-etheme_price .price span:nth-child(2){
        display: none;
    }
    
    .woocommerce .elementor-widget-woocommerce-product-etheme_price .price span {
        color: #000;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2024 at 07:48

    Dear Sam,

    We suggest you to take a look at this article: https://woocommerce.com/posts/customize-woocommerce-thank-you-confirmation-page/.

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2024 at 07:47

    Hi @Vijith,

    1. Please add the following code under functions.php file locates in your child theme:

    
    add_filter('woocommerce_get_catalog_ordering_args', 'custom_woocommerce_get_catalog_ordering_args');
    
    function custom_woocommerce_get_catalog_ordering_args($args) {
    if (isset($_GET['orderby']) && 'date_modified' == $_GET['orderby']) {
    $args['orderby'] = 'modified';
    $args['order'] = 'desc';
    }
    return $args;
    }
    
    add_filter('woocommerce_default_catalog_orderby_options', 'custom_woocommerce_add_new_orderby');
    add_filter('woocommerce_catalog_orderby', 'custom_woocommerce_add_new_orderby');
    
    function custom_woocommerce_add_new_orderby($sortby) {
    $sortby['date_modified'] = 'Date Modified';
    return $sortby;
    }
    

    2. Please provide the website URL reference to this screenshot: https://userimg.8theme.com/storage/2024/09/17/34585-Screenshot%202024-09-17%20122517.png.

    Thank you!

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Viewing 30 posts - 2,941 through 2,970 (of 5,361 total)
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