Logo Can’t be uploaded from Single product page

This topic has 5 replies, 3 voices, and was last updated 2 weeks, 2 days ago ago by Luca Rossi

  • Avatar: Amit Praksh Nayak
    Amit Praksh Nayak
    Participant
    September 18, 2024 at 10:19

    I have updated a custom code for uploading a logo in the single product page, the image was uploaded but it will be not showing in wordpress dashboard. If i am changing the theme it will reflect

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 18, 2024 at 11:19

    Hello, @Amit Praksh Nayak,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

    2/ Please provide URL of the page and your site wp-admin access in private content area so that we can take a closer look at your settings and help you.

    3/ Please read our theme documentation here: https://xstore.helpscoutdocs.com/article/212-new-xstore-header-builder-with-elementor

    We appreciate your cooperation and look forward to resolving your query promptly.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Amit Praksh Nayak
    Amit Praksh Nayak
    Participant
    September 18, 2024 at 11:49

    Support team

    Please contact administrator
    for this information.
    Avatar: Amit Praksh Nayak
    Amit Praksh Nayak
    Participant
    September 18, 2024 at 12:04

    Just make an order from https://krft.in/ using COD and upload a images in single product page,

    Now check on wordpress admin panel, Check the order and You can’t see any uploaded file by user on the same order no.

    If i will change the theme its working.

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2024 at 17:14

    Dear @Amit Praksh Nayak,

    We hope this message finds you well.

    We wish to inform you that the custom fields on the single product page are incompatible with the AJAX add-to-cart feature. To address this, we have disabled the AJAX option, and it appears that the upload images functionality is now operating correctly.

    Could you kindly verify this at your earliest convenience? For your reference, please see the screenshot linked below:
    [https://prnt.sc/tq7CKD6yW7yP](https://prnt.sc/tq7CKD6yW7yP)

    We appreciate your attention to this matter and look forward to your confirmation.

    Thank you!

    Best Regards,
    8Theme’s Team

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