Luca Rossi

Dear @Praphat,

We hope this message finds you well.

We appreciate your inquiry regarding compatibility with the specified plugin. At this time, we have not conducted tests with this plugin. Consequently, we recommend reaching out directly to the plugin’s author for support, as issues related to third-party plugins fall outside the scope of support services we offer.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hi @Vijith,

Please remove the previous custom CSS codes.

Then assign the static block for each category item:

– https://prnt.sc/k6vNkY-BGWRf
– https://prnt.sc/_R6sZ_nLcUnt

Please note each category item, you have to create one static block.

Hope it helps!

Hi @digitalsphere,

1. Please add the following code under functions.php file locates in your child theme:

add_filter( 'woocommerce_checkout_fields' , 'custom_override_checkout_fields' );
function custom_override_checkout_fields( $fields ) {
	unset($fields['billing']['billing_address_1']);
	unset($fields['billing']['billing_address_2']);
	unset($fields['billing']['billing_company']);
	unset($fields['billing']['billing_city']);
	unset($fields['billing']['billing_postcode']);
	unset($fields['billing']['billing_country']);
	unset($fields['billing']['billing_state']);
// Add or remove fields as needed
	return $fields;
}

Or if you don’t want to use the custom code, you can try with this 3rd party plugin: https://wordpress.org/plugins/woo-checkout-field-editor-pro/

2. **Enable Account Registration and Login**: To allow users to register for an account during the checkout process, you can enable this feature from your WordPress dashboard. Go to WooCommerce > Settings > Accounts & Privacy, and check the option to “Allow customers to create an account during checkout.” This setting will add the registration fields to your checkout page.

If you need further customization or encounter any issues implementing these changes, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Dear Mario,

We hope this message finds you well. We kindly request your assistance in upgrading your Elementor plugin to the latest version. Should you encounter any issues post-upgrade, please consider temporarily removing all custom CSS codes and then re-evaluating the functionality.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
The 8Theme Team

Hi @Kaiser Sin,

1. In this case, we suggest you to contact to the plugin’s author about this issue. Please note the issues related to the 3rd party plugins are out of scope our support standard we provides.

2. & 3. We advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

– If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

– After that, provide temporary wp-admin and FTP access. We will check what can be done to help you.

– To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

– For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team.

Hi @Hello Wholesaler,

To add the box-shadow style on your products when hovering, please add this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

.elementor-widget-etheme_product_carousel .swiper-slide {
    padding: 5px;
}
.elementor-widget-etheme_product_carousel .swiper-slide > div.product {
    padding: 10px;
    border-radius: 15px;
}
.elementor-widget-etheme_product_carousel .swiper-slide:hover > div.product {
    -webkit-box-shadow: 0px 0px 4px 4px rgba(0,0,0,0.2);
    -moz-box-shadow: 0px 0px 4px 4px rgba(0,0,0,0.2);
    box-shadow: 0px 0px 4px 4px rgba(0,0,0,0.2);
}

https://prnt.sc/Rd_J9sk_Q8Vp

Hope it helps!

Hi @Kaiser Sin,

1. We’ve just made a test order and it’s working fine. Could you please tell us how can we reproduce this issue? https://prnt.sc/2dpTZqZE322L

2. The Sale Booster setting are working fine too. Please check our video: https://www.awesomescreenshot.com/video/31768052?key=17984740b32ad4a5bba1d74788cebaa1.

Best Regards,
The 8Theme Team.

Hi @sunanda,

Can you please help us to disable the Ajax Add To Cart setting under XStore > Theme Options > WooCommerce(Shop) > Single Product Page > Layout: https://prnt.sc/r1-8cVY-Nth5?

Please note that all the custom fields on single product page will not work correctly when the Ajax Add To Cart setting is active.

Please let us know how it goes or if you need any further assistance. We are here to help!

Best Regards,
8Theme’s Team

Dear @Blink,

We hope this message finds you well. We wish to inform you that we have identified the “Remove Uppercase Accents” plugin as the source of the recent issue. Consequently, we have disabled this plugin, and it appears that the functionality has been restored successfully.

Could you please verify the resolution on your end and confirm that everything is operating smoothly?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

You’re most welcome.

If you need anything else please let us know.

Hi @Ombi,

Please update the previous CSS codes to this:

@media (max-width: 480px){
    body .et-advance-tabs .et-tabs-nav>ul {
        flex-direction: row;
        flex-wrap: nowrap;
        width: auto;
        overflow-x: scroll;
    }
    body .et-advance-tabs .et-tabs-nav>ul .et-tab-nav {
        margin: 0 10px !important;
        min-width: 120px;
    }
}

Hope it helps!

Hi @QaQako,

Please add the pricing_table ID to the section contains the pricing table.

Then add this custom CSS:

@media (max-width: 600px){
    #pricing_table {
        overflow-x: scroll;
    }
    
    #pricing_table .e-con-inner > [data-element_type="container"] {
        min-width: 1024px;
        flex-wrap: nowrap;
    }
}

Hope it helps!

Dear @Plethora,

We hope this message finds you well.

Could you kindly inform us which plugin you are utilizing to implement the discounts featured on your website? We have reviewed the brand archive page for So Oud at the following link: [https://***thoraperfume.com/fragrances/brand/so-oud/](https://***thoraperfume.com/fragrances/brand/so-oud/) and found the discounts to be quite appealing.

We would appreciate it if you could verify this information at your earliest convenience.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Dear Ben,

I’ve already replied to you.

Best Regards,
8Theme’s Team

Dear Matus,

We hope this message finds you well. We are currently reviewing your recent inquiry and find that we need further details to proceed effectively.

Could you kindly provide us with additional information or furnish us with a video or screenshot to better understand your questions?

Thank you for your cooperation.

Best regards,
The 8Theme Team