Forum Replies Created

Viewing 30 posts - 2,821 through 2,850 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    October 4, 2024 at 16:44

    Hi @Verno,

    Can you please finish the setup of Stripe payment method?

    https://prnt.sc/42z82uS5uevk

    The YITH PayPal Payments for WooCommerce Extended plugin is causing the fatal error with our waitlist feature and we’ve temporarily disabled it for now.

    Here is the error log:

    
    [04-Oct-2024 15:35:37 UTC] PHP Fatal error:  Uncaught Error: Call to a member function get_ID() on string in /home1/jxjfcsmy/public_html/website_000b1b19/wp-content/plugins/et-core-plugin/packages/xstore-waitlist/xstore-waitlist.php:1446
    Stack trace:
    #0 /home1/jxjfcsmy/public_html/website_000b1b19/wp-content/plugins/et-core-plugin/packages/xstore-waitlist/xstore-waitlist.php(1427): XStoreCore\Modules\WooCommerce\XStore_Waitlist->print_button(NULL, Array)
    #1 /home1/jxjfcsmy/public_html/website_000b1b19/wp-content/plugins/et-core-plugin/packages/xstore-waitlist/xstore-waitlist.php(1592): XStoreCore\Modules\WooCommerce\XStore_Waitlist->print_button_single()
    #2 /home1/jxjfcsmy/public_html/website_000b1b19/wp-includes/class-wp-hook.php(324): XStoreCore\Modules\WooCommerce\XStore_Waitlist->print_button_single_stock_replace('', Object(WC_Product_Variation))
    #3 /home1/jxjfcsmy/public_html/website_000b1b19/wp-includes/plugin.php(205): WP_Hook->apply_filters('', Array)
    #4 /home1/jxjfcsmy/public_html/website_000b1b19/wp-content/plugins/woocommerce/includes/wc-template-functions.php(3684): apply_filters('woocommerce_get...', '<p class="stock...', Object(WC_Product_Variation))
    #5 /home1/jxjfcsmy/public_html/website_000b1b19/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php(383): wc_get_stock_html(Object(WC_Product_Variation))
    #6 /home1/jxjfcsmy/public_html/website_000b1b19/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php(328): WC_Product_Variable->get_available_variation(Object(WC_Product_Variation))
    #7 /home1/jxjfcsmy/public_html/website_000b1b19/wp-content/plugins/yith-paypal-payments-for-woocommerce-extended/includes/class-yith-paypal-frontend.php(167): WC_Product_Variable->get_available_variations()
    #8 /home1/jxjfcsmy/public_html/website_000b1b19/wp-includes/class-wp-hook.php(324): YITH_PayPal_Frontend->init_paypal_button('')
    #9 /home1/jxjfcsmy/public_html/website_000b1b19/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
    #10 /home1/jxjfcsmy/public_html/website_000b1b19/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #11 /home1/jxjfcsmy/public_html/website_000b1b19/wp-includes/template-loader.php(13): do_action('template_redire...')
    #12 /home1/jxjfcsmy/public_html/website_000b1b19/wp-blog-header.php(19): require_once('/home1/jxjfcsmy...')
    #13 /home1/jxjfcsmy/public_html/website_000b1b19/index.php(17): require('/home1/jxjfcsmy...')
    #14 {main}
      thrown in /home1/jxjfcsmy/public_html/website_000b1b19/wp-content/plugins/et-core-plugin/packages/xstore-waitlist/xstore-waitlist.php on line 1446
    

    We suggest you to contact to the plugin’s author about this issue.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    October 4, 2024 at 15:51

    Dear @Robert,

    In this case, we can force the font-size by the custom CSS codes.

    Could you please provide us with some screenshots so we can find the correct selector then provide the custom CSS codes for you?

    Thank you!

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 4, 2024 at 15:42

    Hi @ravi rajput,

    We’ve tried with the following admin account but it’s not working anymore.

    Could you please resend us with the new one?

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    October 4, 2024 at 14:24

    Dear @henrik,

    We’ve applied the HOTFIX to you website and now the tax is included on total of order:

    https://prnt.sc/641iBL1qQ66m

    The edit file is: /wp-content/plugins/et-core-plugin/packages/woocommerce-email-template-customizer/includes/email-render.php line 391

    – Old code:

    
    $total_html  .= "<td valign='top' class='viwec-mobile-50' style='{$el_style}{$right_style}'>{$this->order->get_formatted_order_total()}</td></tr>";
    

    – New code:

    
    $total_html  .= "<td valign='top' class='viwec-mobile-50' style='{$el_style}{$right_style}'>{$this->order->get_formatted_order_total('incl')}</td></tr>";
    

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 4, 2024 at 13:04

    Hi @Monique,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 4, 2024 at 10:08

    Dear @ravi rajput,

    We hope this message finds you well. We are writing to follow up on your previous communication as we require some additional details to fully understand the issues you are experiencing.

    Could you please provide us with a more detailed explanation at your earliest convenience? This will enable us to assist you more effectively.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 4, 2024 at 09:57

    Hi @Monique,

    Please try adding this custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .pickup-location-field em {
        color: red;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    October 4, 2024 at 09:29

    Dear @RC,

    We hope this message finds you well. Upon reviewing your website, we have noted that the loading time is within acceptable parameters.

    For your reference, please view the following videos demonstrating the loading times:
    – Frontend: [Frontend Video](https://www.awesomescreenshot.com/video/32211849?key=5436371c75938925a706e8bdefcfdb33)
    – Backend: [Backend Video](https://www.awesomescreenshot.com/video/32211792?key=b77319c61a2a9f93c35347146c844330)

    We would like to inform you that website speed optimization exceeds the scope of the standard support services provided by our team. If you require specialized customization services, we kindly invite you to submit a request via our customization panel at the following link: [Customization Panel](https://www.8theme.com/account/#etheme_customization_panel). This will enable direct communication with our technical team.

    Please be aware that customization services incur additional charges. The precise cost will be determined following a detailed assessment of your request.

    Thank you for your attention to this matter. Should you have any further questions, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    October 4, 2024 at 08:50

    Hi @Ricardo,

    1. To change all the add to cart text to ‘Quote’, please add the following code under functions.php file locates in your child theme:

    
    function n2t_text_strings( $translated_text, $text, $domain ) {
    	switch ( $translated_text ) {
    		case 'Add to cart' :
    			$translated_text = 'Quote';
    			break;
    	}
    	return $translated_text;
    }
    add_filter( 'gettext', 'n2t_text_strings', 20, 3 );
    
    

    2. Can you please help us to disable the Ajax Add To Cart setting under XStore > Theme Options > WooCommerce(Shop) > Single Product Page > Layout: https://prnt.sc/r1-8cVY-Nth5?

    Please note that all the custom fields on single product page will not work correctly when the Ajax Add To Cart setting is active.

    Please let us know how it goes or if you need any further assistance. We are here to help!

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 4, 2024 at 07:57

    Hi @Bagwani,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 4, 2024 at 07:57

    Dear @mandu,

    We hope this message finds you well. We would like to request the creation of a staging site for testing purposes. This will ensure that your live site remains secure and unaffected during the testing process.

    Thank you for your attention to this matter.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 4, 2024 at 06:51

    Hi @Verno,

    Thank you for reaching out to us.

    Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 4, 2024 at 06:46

    Hi @Hello Wholesaler,

    Currently, we don’t have the HTML code version of XStore theme.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 4, 2024 at 06:45

    Hi @Bagwani,

    The custom CSS codes are under XStore > Theme Options > Theme Custom CSS > Global CSS.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 4, 2024 at 06:43

    Dear Daniel,

    We recommend that you reach out directly to the plugin’s author for further assistance. You can contact them via their WordPress profile: [https://profiles.wordpress.org/rene-puchinger/](https://profiles.wordpress.org/rene-puchinger/).

    Thanks for understanding!

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 4, 2024 at 06:39

    Hi @mandu,

    We could see that you have 38 active plugins for now on your website.

    In this case, we advise deactivating all non-essential third-party plugins that are not included in the XStore theme package. A list of plugins that are part of the XStore package can be found here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating the unnecessary plugins, please clear your browser’s cache and verify if the performance issue persists. This is an important step as third-party plugins can often lead to conflicts.

    If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 3, 2024 at 11:55

    Hi @Bagwani,

    Could you please check again: https://prnt.sc/E85p5BXgL0jG?

    We’ve added some custom CSS codes.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 3, 2024 at 09:58

    Dear @Bagwani,

    We hope this message finds you well. Could you kindly provide us with a screenshot showing how the video appears on your end?

    For your reference, this is how it currently displays on our end: [https://www.awesomescreenshot.com/image/50900146?key=59b8c271bfee003a3ff47d754da13e39](https://www.awesomescreenshot.com/image/50900146?key=59b8c271bfee003a3ff47d754da13e39).

    We appreciate your assistance with this matter.

    Thank you!

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 3, 2024 at 09:57

    Dear @carliczyk,

    We hope this message finds you well.

    We’re writing to inform you that the “Regular Price” field, when creating new products, is optional by default. This setting is managed by the WooCommerce plugin.

    Should you switch to another theme, such as Twenty Twenty-Four or StoreFront, you will find that this field remains optional.

    For further assistance or to request a feature modification, we recommend contacting the WooCommerce Support Team. You can reach them via the following link: [WooCommerce Support](https://wordpress.org/support/plugin/woocommerce).

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    October 3, 2024 at 09:42

    Dear @Verno,

    We hope this message finds you well. Could you kindly create a separate topic and elaborate on the issues you are encountering? We would appreciate your detailed explanation to assist you more effectively.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 3, 2024 at 06:41

    Hi @Drishti,

    Please try adding this custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .single-product .page-wrapper > .advanced-woo-labels {
        display: none !important;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    October 3, 2024 at 06:40

    Hi @Daniel,

    Unfortunately, it’s impossible to make that 3rd party plugin compatible with our XStore theme.

    Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

    Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 2, 2024 at 10:32

    Dear @Daniel,

    We hope this message finds you well. We wish to inform you that the plugin in question has not been tested with the latest three major releases of WordPress. Consequently, it may no longer be maintained or supported, and could potentially present compatibility issues with more recent versions of WordPress.

    In light of this, we recommend exploring alternative discount plugins to ensure optimal functionality and support. Below are links to two plugins that you might find useful:

    1. [Woo Discount Rules](https://wordpress.org/plugins/woo-discount-rules/)
    2. [Easy WooCommerce Discounts](https://wordpress.org/plugins/easy-woocommerce-discounts/)

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 2, 2024 at 08:05

    Dear @carliczyk,

    We hope this message finds you well. We have reviewed the products listed in the Private Content section, but we were unable to replicate the issue you reported.

    Could you kindly confirm whether the problem persists on your end?

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    October 2, 2024 at 07:49

    Dear @Drishti,

    We hope this message finds you well. We are pleased to inform you that we have implemented an advanced hook in our system. You can view the update at the following link: [https://prnt.sc/6AlWyLjB_IXo](https://prnt.sc/6AlWyLjB_IXo).

    Additionally, we have addressed the issue with the label displays, which now appear correctly. Please review the changes at your earliest convenience here: [https://prnt.sc/w2yCSFiRwqoU](https://prnt.sc/w2yCSFiRwqoU).

    Could you kindly confirm if everything is functioning as expected on your end?

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 2, 2024 at 05:34

    Hi @Drishti,

    #1 & #3: Please try adding the following CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .woocommerce-checkout tr.rp_wcdpd_promotion_total_saved_table_row,
    .woocommerce-checkout span.optional {
        display: none;
    }
    

    #2: Add this custom code under functions.php file locates in your child theme:

    
    add_filter( 'woocommerce_default_address_fields', 'adjust_requirement_of_checkout_address_fields' );
    function adjust_requirement_of_checkout_address_fields( $fields ) {
        $fields['last_name']['required']    = false;
        return $fields;
    }
    

    #4: Add this custom code under functions.php file locates in your child theme:

    
    add_action('wp_footer', 'n2t_wp_footer');
    function n2t_wp_footer(){
        ?>
        <script>
            jQuery(function($){
                $('input[type="tel"]').on('input', function() {
                    this.value = this.value.replace(/[^0-9]/g, '');
                });
            });
        </script>
        <?php
    }
    

    #5: It’s not possible now and it requires many customization codes to achieve but it will fall out of scope our support standard services we provide. Thanks for understanding!

    #6: We’ve changed the Shipping destination to Default to customer billing address for you https://prnt.sc/rwkinTevUylb.

    Should you have any more questions or require further assistance, feel free to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 1, 2024 at 14:28

    Dear Mario,

    We hope this message finds you well. We have noticed a potential cache issue on your website. Could you kindly assist us by completely purging all caches associated with your site(maybe need to contact to your hosting provider about the a cache system from server)?

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 1, 2024 at 14:27

    You’re most welcome.

    If you need anything else, please let us know.

    Avatar: Justin
    Luca Rossi
    Support staff
    October 1, 2024 at 11:10

    Dear Annie,

    We hope this message finds you well.

    We’re writing to address the issue discussed in the following thread: [https://groups.google.com/a/webmproject.org/g/webp-discuss/c/e1ZzTJOfIyg?pli=1](https://groups.google.com/a/webmproject.org/g/webp-discuss/c/e1ZzTJOfIyg?pli=1).

    After a thorough review, it has been determined that the problem originates from Google Mail’s side, not from our XStore theme. Unfortunately, this means that we are unable to rectify this issue directly from our end.

    Thank you for your understanding.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 1, 2024 at 10:39

    Dear @sherif,

    We hope this message finds you well.

    We are reaching out to inquire about any issues you might be experiencing with the cart and checkout pages on the Arabic version of your website. From our initial review on the frontend, everything appears to be functioning correctly without any apparent problems.

    Could you please confirm if you are encountering any specific issues or if there are any particular areas of concern that we should be aware of? Your feedback is invaluable to us, and we are here to assist you in resolving any potential problems promptly.

    Thank you for your attention to this matter. We look forward to your response.

    Best regards,
    The 8Theme Team.

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