Luca Rossi

Dear @Living Space,

We hope this message finds you well. We kindly request that you revert your website back to the XStore theme. This will enable us to thoroughly investigate and address the issues you have encountered.

Additionally, we recommend reviewing our theme documentation, which provides detailed guidance on optimizing your website’s performance. You can access this valuable resource at the following links:
– [How to Speed Up My Website](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/)
– [How to Improve WP Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/)

We appreciate your cooperation and look forward to assisting you further.

Best Regards,
The 8Theme Team.

Dear @LVRB Love’s Rebel,

We hope this message finds you well. We have identified an issue that appears to be related to the Premium Addons for Elementor plugin currently active on your website.

Could you kindly disable this plugin temporarily and check if the issue persists? This will help us determine the root cause and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hi @Mario :),

Please try adding this custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

.woocommerce-cart ul#shipping_method {
    float: right;
    margin-top: -55px;
}

https://prnt.sc/t-0nOcpCZ6IV

Hope it helps!

Hi @Hichem,

Please try adding this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

.etheme-woocommerce-shipping-methods ul li label,
.etheme-woocommerce-shipping-methods ul li label span.woocommerce-Price-amount.amount{
    color: #fff !important;
    font-size: 22px !important;
}

https://prnt.sc/DU807Nux4aSO

Hope it helps!

Dear @Hichem,

We hope this message finds you well. We are writing to request further details regarding your requirements for the shipping method section. Could you please specify whether you are looking to add text, images, or other elements?

We are eager to assist you but need a clearer understanding of your query to provide accurate support.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Dear @sherif,

Everything seems to be working fine now.

Could you please double check again?

Best Regards,
8Theme’s Team

Hi @Qadri Tech Services,

Sorry for the confusion!

That feature will show the smallest price of variation products and not include the original price:

https://prnt.sc/DKEAT3Iyw4XT

If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

Kind Regards,
8theme team.

If you need anything else, feel free to let us know.

Best Regards,
The 8Theme Team

Hi @mohanad,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Hi @amiseo,

The website speed optimization is out of scope our support standard services we provide. Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team.

Hi @Goostaf,

Please try adding this custom CSS:

.content-product .quantity-wrapper {position: absolute;top: 25px;}
.content-product .quantity-wrapper .quantity {
    opacity: 0;
}

2. There is no text on the buttons in the products, instead of an icon, can this be corrected?

Can you please provide some screenshots? We’re still not clear.

Thank you!

Dear @mysajans,

We hope this message finds you well.

It has come to our attention that you are currently utilizing the AMP XStore plugin. We kindly request that you disable this plugin at your earliest convenience. For your reference, please see the screenshot linked here: https://prnt.sc/bBkjicmBek1U

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hi @maybendeler,

Thank you for your response.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/. Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link: https://gtmetrix.com/reports/hippepeer.nl/lYXuNTAg/.

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

https://prnt.sc/0gG8x98XgZjn

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hi @Qadri Tech Services,

The prices are displaying correctly when we edit your home page with Elementor: https://prnt.sc/ThGVXUskPh3w

In this case, we advise deactivating all non-essential third-party plugins that are not included in the XStore theme package. A list of plugins that are part of the XStore package can be found here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating the unnecessary plugins, please clear your browser’s cache and verify if the performance issue persists. This is an important step as third-party plugins can often lead to conflicts.

Best Regards,
8Theme’s Team

Hi @Hello Wholesaler,

My website is not opening in mobile view when I click on Home. I have added the link of WeTransfer.

This issue is not related to the XStore theme. Please connect to The Google Search Console then index your website again and also update the XML Site Map. The Clothings product category is now 404.

In the attached screenshot, you can see that one box is small and one box is large. The box size should be the same, regardless of whether the content inside is small or large. The left box is fine, but please reduce its length slightly. Also, make the right box the same size as the left box. All boxes should be the same size. I hope you understand my question.

Actually, we can’t achieve this because each product maybe have the short and long title.

Best regards,
The 8Theme Team