Forum Replies Created

Viewing 30 posts - 2,791 through 2,820 (of 5,356 total)
1 2 3 … 93 94 95 … 177 178 179
  • Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Daniel,

    We hope this message finds you well. We would like to assist you with the integration of custom code into your website. Please proceed by inserting the following code into the functions.php file located in your child theme:

    
add_action('woocommerce_shop_loop_item_title', 'n2t_after_etheme_product_grid_list_product_element_title', 999);
add_action('after_etheme_product_grid_list_product_element_title', 'n2t_after_etheme_product_grid_list_product_element_title', 999);
function n2t_after_etheme_product_grid_list_product_element_title(){
    echo do_shortcode('[your-shortcode]');
}

    We trust this code will meet your needs. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team.

    #417877 Copied In reply to: How can I add a shortcode of my reviews widget under the title of each product?
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @KSP ELECTRONICS,

    1. **Backend Performance**: The slow loading of the backend may be attributed to the third-party plugins installed on your site. We advise deactivating all non-essential third-party plugins that are not included in the XStore theme package. A list of plugins that are part of the XStore package can be found here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating the unnecessary plugins, please clear your browser’s cache and verify if the performance issue persists. This is an important step as third-party plugins can often lead to conflicts.

    2. **Frontend Performance**: Regarding the slow frontend, we recommend adjusting some settings in the WP-Rocket plugin, which could enhance your site’s loading speed. Please consider implementing the following settings:
    – [Delay JavaScript Execution](https://docs.wp-rocket.me/article/1349-delay-javascript-execution)
    – [Remove Unused CSS](https://docs.wp-rocket.me/article/1529-remove-unused-css)

    We hope these recommendations will assist in improving the performance of your website. Should you require further assistance or have any questions, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team.

    #417876 Copied In reply to: There is some vital issues in xstore theme thats why my website is literally very slow
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @DashDoor,

    We regret to inform you that the open-end text field is currently not supported. Below is a link to the types of fields that are supported at this time:

    [Supported Field Types](https://prnt.sc/4mBoWQQbKDLI)

    We highly value your suggestions and encourage you to submit this feature request on our [8Theme Taskboard](https://www.8theme.com/taskboard/). If your suggestion receives significant backing from other users, our development team will consider including it in our future updates.

    Additionally, if you require personalized customization services, please feel free to submit a request via our customization panel at the following link: [8Theme Customization Panel](https://www.8theme.com/account/#etheme_customization_panel). This service allows direct engagement with our technical team to cater to your specific needs.

    Please be aware that our customization services are subject to additional charges, which will be determined based on a detailed assessment of your request.

    Thank you for your understanding and cooperation.

    Best Regards,
    The 8Theme Team

    #417872 Copied In reply to: Custom Search Bar Element Request plz help
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Drishti,

    Please try adding this custom code under functions.php file locates in your child theme:

    
add_action('etheme_elementor_search_before_input', 'n2t_etheme_elementor_search_before_input');
function n2t_etheme_elementor_search_before_input(){
echo '<input type="hidden" name="post_type" value="product" />';
}

    Hope it helps!

    #417781 Copied In reply to: Custom Search Bar Redirection Setup for Product and Post
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Drishti,

    1.a. Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
.single-product table.variations {
    margin-bottom: 0;
}

    1.b. Please try adding this custom code under functions.php file locates in your child theme:

    
add_filter( 'woocommerce_get_availability', 'custom_get_availability', 1, 2);

function custom_get_availability( $availability, $_product ) {
  global $product;
  $stock = $product->get_total_stock();

  if ( $_product->is_in_stock() ) $availability['availability'] = __('In Stock', 'woocommerce');
  if ( !$_product->is_in_stock() ) $availability['availability'] = __('Stock Out', 'woocommerce');

  return $availability;
}

    2. Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
h2.woocommerce-loop-product__title.etheme-product-grid-title {
    min-height: 55px;
}

    https://prnt.sc/bfFQICzpZsOc

    Hope it helps!

    #417755 Copied In reply to: Single Product Page and Product Grid Customization Request
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @henrik,

    We hope this message finds you well. We would like to guide you through the process of translating a specific term using the Loco Translate plugin within the XStore theme and XStore Core plugin.

    Please follow these steps:
    1. Navigate to the Loco Translate plugin.
    2. Select the XStore theme and XStore Core plugin.
    3. Click on the ‘Sync’ button.
    4. Search for the term “Waitlist”.
    5. Proceed with the translation as needed.

    For your reference, here are screenshots to assist you with the process:
    – [Screenshot 1](https://prnt.sc/G5_aVnk8caLr)
    – [Screenshot 2](https://prnt.sc/mrSkQnYbYlU4)

    We hope this information is helpful to you. Should you require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #417718 Copied In reply to: add the fee in the order, dont showing on emails order
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @Merin,

    If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

    Kind Regards,
    8theme team.

    #417716 Copied In reply to: How to Implement a Dynamic ‘Read More/Read Less’ Toggle in a WPBakery Text Block
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @regencycigaremporium,

    We hope this message finds you well. We are pleased to inform you that we have implemented a hotfix for your website, specifically within the code snippet plugin in the Private Content section.

    Could you kindly verify the changes at your earliest convenience? We believe this issue will be permanently resolved in the forthcoming updates.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #417714 Copied In reply to: XStore’s Age Checker is Not Working Even If I Confirm I am Above 18
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @sethr,

    Please add the following code under functions.php file locates in your child theme:

    
add_action('wp_footer', 'n2t_wp_footer', 999);
function n2t_wp_footer(){
    ?>
    <script>
        jQuery( function($){
            $(document).ready(function(){
                $('.et-age-verify-popup .et-close-popup').off('click').click(function(){
                    etTheme.setCookie('age_verify_popup_shows', 'false', 1);
                    $('.et-age-verify-popup').addClass('et-popup-removing');
                    setTimeout(function () {
                        $('.et-age-verify-popup').remove();
                    }, 400);
                });
            })
        });
    </script>
    <?php
}

    Hope it helps!

    #417712 Copied In reply to: Age verify functionality broke after updating theme today
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @DashDoor,

    We hope this message finds you well. We’re writing to provide updates and address your recent inquiries regarding our platform’s search bar functionality.

    1. We have observed the display of the search bar across different devices. For your reference, here are the current displays:
    – Desktop: [View Desktop Version](https://prnt.sc/3xNubb1TC-ie)
    – Mobile: [View Mobile Version](https://prnt.sc/CSztvY7MMu8f)

    2. As per your request, we have successfully relocated the search bar to a position below the first banner. You can review the adjustment here: [View Updated Placement](https://prnt.sc/A_djG8kPBBkX).

    3. Regarding your query about changing to a text input field, we regret to inform you that this modification is not feasible at the moment. However, we value your input and encourage you to submit this feature request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should this suggestion garner sufficient support from other users, our development team will consider incorporating it in future updates.

    Thank you for your understanding and cooperation. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team.

    #417695 Copied In reply to: Custom Search Bar Element Request plz help
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Ankit Khandelwal,

    We hope this message finds you well. We’re writing to provide guidance on how to enhance your container with background images.

    1. To add a background image to your container, please refer to the following link: [https://prnt.sc/ec8QB5BmdW_w](https://prnt.sc/ec8QB5BmdW_w)

    2. For the hover state, you can add a different background image by following the instructions available at this link: [https://prnt.sc/Jh0SSjeKGMzw](https://prnt.sc/Jh0SSjeKGMzw)

    We trust this information will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #417685 Copied In reply to: Create the page like the link in private image
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Luis,

    Thank you for reaching out to us.

    Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #417683 Copied In reply to: Issues with the cart page – Sometimes it doesn’t add the product
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Goostaf,

    Please try and remove this custom CSS code under xstore-child/style.css:

    
body:not(.term-multgeroi) .category-grid > a {
    display: none !important;
}

    Hope it helps!

    #417676 Copied In reply to: How to return images to categories everywhere
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Mario :),

    We regret to learn that you are experiencing issues with your website.

    Upon reviewing your website, we were unable to replicate the problems you reported. For your reference, here are the screenshots from our checks:
    – [Screenshot 1](https://prnt.sc/toeUmxZK70AO)
    – [Screenshot 2](https://prnt.sc/gIQlTM9rr3E1)

    Could you kindly inform us which web browsers you are using to access your site? Additionally, we recommend trying to access your website in incognito or private browsing mode to see if the issue persists.

    We look forward to your response to assist you further.

    Best Regards,
    The 8Theme Team

    #417576 Copied In reply to: Product carousel randomly not showing some products category
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @dybwpath,

    We have reviewed the backend of your website and are pleased to report that your pages are loading efficiently. You can view the performance here: https://www.awesomescreenshot.com/video/32281015?key=2d2b3af7d86724603c49bfed9ef7e22d.

    To further enhance the speed optimization of your Elementor plugin, we recommend reviewing the following articles:

    1. [Introducing the Image Optimizer by Elementor Plugin](https://elementor.com/blog/introducing-the-image-optimizer-by-elementor-plugin/)
    2. [How to Speed Up a Slow Site](https://elementor.com/help/speed-up-a-slow-site/)
    3. [Website Performance Optimization in Elementor](https://elementor.com/academy/website-performance-optimization-in-elementor/)

    We hope you find these resources helpful.

    Best regards,
    The 8Theme Team.

    #417501 Copied In reply to: The site is running slow… especially in the backend
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Awais Bhatti,

    We would like to confirm that any modifications made directly to the core of the plugin/theme will indeed be overwritten when a new update releases.

    Best Regards,
    The 8Theme Team

    #417495 Copied In reply to: Sub Categories are not showing up on shop page with filters
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @dybwpath,

    Please try adding this custom code under functions.php file locates in your child theme:

    
add_filter( 'et_option_product_sale_label_text_et-desktop', '_custom_sale_badge_text' );
function _custom_sale_badge_text($html){
    global $product;
	// Check the product ID
	if ( $product->get_id() == 123 ) { // Replace 123 with the desired product ID
		$html = 'Special Discount!'; // Change the badge text
	} elseif ( $product->get_id() == 456 ) { // Another product
		$html = 'Limited Time Offer!'; // Different text for another product
	}
	// Add more conditions as needed
	return $html;
}

    Don’t forget to replace the 123, 456.

    Hope it helps!

    #417494 Copied In reply to: Change the Label text for specific Product badges
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @henrik,

    We hope this message finds you well. We would like to inform you that we are also not utilizing the Outlook email service currently.

    Given this situation, we recommend that you reach out directly to the Outlook Support Team for assistance with this issue.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #417473 Copied In reply to: add the fee in the order, dont showing on emails order
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Qadri Tech Services,

    We’ve already seen your feature request.

    Let’s see how the votes are going.

    Kind Regards,
    8theme team.

    #417450 Copied In reply to: Original price not displays with sale price in single product and product archive pages
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Ankit Khandelwal,

    To achieve exactly the page in your screenshot, it requires a lot of customization codes and fall out of scope our support standard services we provide.

    Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

    Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

    Best Regards,
    The 8Theme Team

    #417449 Copied In reply to: Create the page like the link in private image
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @carliczyk,

    We couldn’t reproduce this issue on our end: https://www.awesomescreenshot.com/video/32266519?key=3f9086b5569abb49b3128d2438415bfb

    Could you please help us to do the following things below for testing conflicts?

    – Disable all non-essential third-party plugins that are not included in the XStore theme package. A list of plugins that are part of the XStore package can be found here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating the unnecessary plugins, please clear your browser’s cache and verify if the performance issue persists. This is an important step as third-party plugins can often lead to conflicts.

    – Temporarily disable all your custom codes in your child theme to make sure this issue is not coming from your custom codes.

    Let us know how it goes!

    Best Regards,
    8Theme’s Team

    #417448 Copied In reply to: Issues with product image zoom, zoom is not working normally and glitching on page load
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @henrik,

    We hope this message finds you well.

    We have reviewed the link on our end and everything appears to be functioning correctly: https://prnt.sc/QwZl4bWH6Nur.

    Could you kindly attempt to access it again using a different web browser? This may resolve any issues you are experiencing.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    #417357 Copied In reply to: add the fee in the order, dont showing on emails order
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Verno,

    You can give it a try now.

    We think everything is back to normal.

    Best regards,
    The 8Theme Team

    #417355 Copied In reply to: Checkout page, neither paypal or stripe are working
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @RC,

    We hope this message finds you well. Please find below some important information regarding the configuration and management of features within your XStore Dashboard:

    1. **OpenAI Integration**: To enable the OpenAI feature, it is essential to insert your API keys at the following location: XStore Dashboard > OpenAI. Without these keys, the OpenAI feature will not function alongside the theme’s source codes. For your reference, please see the screenshot here: [https://prnt.sc/v3FynvlacDOu](https://prnt.sc/v3FynvlacDOu).

    2. **Sales Booster**: Should you wish to disable any features within the Sales Booster, you may do so by navigating to XStore > Dashboard > Sale Boosters. For more details, refer to the screenshot here: [https://prnt.sc/dFIOsx8kW24T](https://prnt.sc/dFIOsx8kW24T).

    3. **GDPR & Cookies**: This is managed via a plugin. If you prefer not to use this feature, simply choose not to install the plugin. For further information, please view the screenshot here: [https://prnt.sc/rjh-fSESFgyY](https://prnt.sc/rjh-fSESFgyY).

    Should you require any further assistance or have any questions, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team.

    #417354 Copied In reply to: Website loading slow / takes a lot of time to load
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Verno,

    Could you please check the checkout page again on mobile?

    Thank you!

    #417349 Copied In reply to: Checkout page, neither paypal or stripe are working
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Verno,

    We hope this message finds you well.

    We are pleased to inform you that the PayPal buttons appear to be displaying correctly on our end. You can view the screenshot here for confirmation: [https://www.awesomescreenshot.com/image/50938474?key=7504795b1c27d1a1015d4996cc487c39](https://www.awesomescreenshot.com/image/50938474?key=7504795b1c27d1a1015d4996cc487c39).

    Could you please confirm whether you have attempted to make a payment using the buttons? If so, and you encountered any issues, we kindly request that you record a video of the process. This will greatly assist us in understanding and resolving any problems promptly.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    #417346 Copied In reply to: Checkout page, neither paypal or stripe are working
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Awais Bhatti,

    The categories filters will filter all the products related to that category and showing only the products NOT sub-categories item. This is how the categories filter work for now.

    If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

    Further, in the left categories filters, I want to only show the first-level categories, here, I don’t want to show sub-categories, how can I achieve that?

    Please take a look at this solution: https://www.8theme.com/topic/any-way-to-show-parent-categories-only-in-filter-products-by-categories-section-on-shop-sidebar/#post-405532.

    Best Regards,
    8Theme’s Team.

    #417344 Copied In reply to: Sub Categories are not showing up on shop page with filters
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Ricardo,

    We’ve changed the Add to Cart text to Quote for you.

    But when we added a product to cart, we coud see the 500 error:

    https://prnt.sc/DibPaCI03K57

    In this case, please provide your FTP access. We require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #417342 Copied In reply to: problemas del boton add to cart cuando elijo un color en tienda
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @henrik,

    The tax was missing in our codes.

    Can you confirm everything is working normal now?

    If yes, our development team will include this hotfix into upcoming updates.

    Thank you!

    #417341 Copied In reply to: add the fee in the order, dont showing on emails order
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Drishti,

    Could you please check again?

    The expand/collapse widgets are working fine now.

    Best Regards,
    The 8Theme Team

    #417235 Copied In reply to: Issues with Sidebar Filters and Price Slicer on Category/Shop Page
  • 1 2 3 … 93 94 95 … 177 178 179
    2,791–2,820 of 5,356 posts
Viewing 30 posts - 2,791 through 2,820 (of 5,356 total)
1 2 3 … 93 94 95 … 177 178 179