2. Unfortunately, it is only possible to modify the text message. We recommend trying the solution provided in the following link: [StackOverflow Solution](https://stackoverflow.com/a/51248936/2660153).
Should you have any further questions or need additional assistance, please feel free to reach out.
Best regards,
8Theme Team
Luca Rossi
Support staff
October 18, 2024 at 10:25
Dear James,
We hope this message finds you well.
It appears that there are some special characters in the URLs you provided, which may be causing issues. Could you kindly refrain from using the following characters in your URLs: ” ‘ , # $ |?
Additionally, we have temporarily disabled the footer that seems to be causing the issue on your staging site. To resolve this, please create a new footer using the following link:
If you have any questions or need further assistance, please don’t hesitate to reach out.
Best regards,
The 8Theme Team.
Luca Rossi
Support staff
October 18, 2024 at 10:01
Dear Verno,
We hope this message finds you well.
Kindly log in to your PayPal account using the following link: [https://prnt.sc/BJlVbcqoFwmL](https://prnt.sc/BJlVbcqoFwmL).
Additionally, we have confirmed that the Stripe payment option is functioning correctly on the checkout page. You can view it here: [https://prnt.sc/fM-pfMtpZUmx](https://prnt.sc/fM-pfMtpZUmx).
Could you please review and verify this information at your earliest convenience?
Thank you for your attention to this matter.
Best regards,
8Theme Team
Please contact administrator for this information.
Luca Rossi
Support staff
October 18, 2024 at 09:47
Hi @nirvana5,
Could you please help us to do the following things below for testing conflicts?
– Disable all non-essential third-party plugins that are not included in the XStore theme package. A list of plugins that are part of the XStore package can be found here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating the unnecessary plugins, please clear your browser’s cache and verify if the performance issue persists. This is an important step as third-party plugins can often lead to conflicts.
– Temporarily disable all your custom codes in your child theme to make sure this issue is not coming from your custom codes.
Let us know how it goes!
Best Regards,
8Theme’s Team
Luca Rossi
Support staff
October 18, 2024 at 08:44
Hi @Goostaf,
Please clear the caches and check again.
Also check our video.
Thank you!
Please contact administrator for this information.
Luca Rossi
Support staff
October 18, 2024 at 08:02
Hi @Daniel,
We’ve updated the settings little bit.
Everything should be fine now.
Can you please check again?
Thank you!
Luca Rossi
Support staff
October 18, 2024 at 07:07
Hi @Drishti,
We’ve changed the custom code to this:
add_filter('woocommerce_thankyou_order_received_text', 'n2t_woocommerce_thankyou_order_received_text', 100);
function n2t_woocommerce_thankyou_order_received_text(){
return 'Thank You!<br> Your order has been received.';
}
Regrettably, the removal of malware from your website falls outside the scope of the standard support services we provide. However, we would like to offer the following recommendations to help you address the issue:
1. Please download the latest versions of the XStore theme and XStore Core plugin from your dashboard: [https://www.8theme.com/downloads/](https://www.8theme.com/downloads/).
2. After updating, we recommend installing the Wordfence plugin. This tool will allow you to scan your website for any malicious files and assist in removing or fixing them.
We appreciate your understanding and are here to assist with any further questions you may have.
Best regards,
The 8Theme Team
Luca Rossi
Support staff
October 18, 2024 at 03:55
Hi @sethr,
Please add this custom code under functions.php file locates in your child theme:
add_action('after_etheme_product_grid_list_product_element_title', 'n2t_after_etheme_product_grid_list_product_element_title', 999);
function n2t_after_etheme_product_grid_list_product_element_title(){
echo do_shortcode('[your-shortcode]');
}
Then hide the reviews from Product Grid element.
Hope it helps!
Luca Rossi
Support staff
October 17, 2024 at 18:23
Dear James,
We hope this message finds you well.
To ensure that your live site remains unaffected during the update process, we kindly request that you create a staging site for us. You can do this by copying the latest version of your live site to the staging environment. This will allow us to make the necessary adjustments on the staging site while keeping your live site safe and operational.
Thank you for your cooperation. Please feel free to reach out if you have any questions or need further assistance.
Best regards,
The 8Theme Team
Luca Rossi
Support staff
October 17, 2024 at 13:36
Dear @James,
We could see it’s 500 fatal error.
In order to further investigate, debug, and resolve the issue, we kindly request access to your FTP accounts. Could you please provide us with the following details?
– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type
Best regards,
8Theme’s Team
Luca Rossi
Support staff
October 17, 2024 at 13:04
Hi @giorgio,
To make the Google PageSpeed score > 8x, we suggest you to have a look at the WP-Rocket plugin:
<progress id="progress-bar" value="50" max="85"></progress>
<script>
// Aquí se simula que et_price es un valor que se obtiene dinámicamente
let et_price = 50; // Cambia esto por el valor real que necesites (debe ser entre 0 y 85)
let max_value = 85; // Valor máximo de la barra
// Actualizar el valor de la barra de progreso
document.getElementById("progress-bar").value = et_price; // Asignar el valor de et_price
document.getElementById("progress-bar").max = max_value; // Asignar el valor máximo
// Si deseas mostrar el valor dentro de la barra
document.querySelector('span').textContent = et_price; // Actualiza el texto que muestra el valor
</script>
Please find and remove it.
Best regards,
The 8Theme Team
Luca Rossi
Support staff
October 17, 2024 at 11:57
Hi @Verno,
We tried to login to your website but it’s not working.
We have encountered the following error: “Missing close HTML tag.” We’re able to analys your website: https://prnt.sc/gYXoVp1uyeJE. However, this issue may not always be accurate, and you can disregard it if necessary.
Additionally, we are receiving the following error:
“Template File Error: No Templates for condition > Xstore – page.php.”
Could you kindly advise where we can locate the source of this error?
Thank you for your assistance.
Best regards,
8Theme Team
Luca Rossi
Support staff
October 17, 2024 at 11:18
Hi @Drishti,
1. Please add this custom code under functions.php file locates in your child theme:
function n2t_text_strings( $translated_text, $text, $domain ) {
switch ( $translated_text ) {
case 'Thank You. Your order has been received.' :
$translated_text = 'Thank You!<br> Your order has been received.';
break;
}
return $translated_text;
}
add_filter( 'gettext', 'n2t_text_strings', 20, 3 );
2. Please add this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:
3. Please add this custom code under functions.php file as well:
add_action('woocommerce_thankyou', 'n2t_woocommerce_thankyou', 100);
function n2t_woocommerce_thankyou(){
echo '<p class="text-center"><a class="btn medium" href="https://plantori.in/shop/"><span>Return To Shop</span></a></p>';
}
4. It requires a lot of customization codes and fall out of scope our support standard services we provide.
Thanks for understanding!
Best Regards,
8Theme’s Team
Luca Rossi
Support staff
October 17, 2024 at 10:56
Hi Mirza,
Are you using any cache plugins?
Can you please share us with your WordPress Admin account so we can take a closer look at your current setup?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm regards,
The 8Theme Team
Luca Rossi
Support staff
October 17, 2024 at 10:16
Dear @erleben,
The FTP account is functioning perfectly; however, we are experiencing issues with the admin account, which is currently not working. Please refer to the screenshot below for further details:
[https://prnt.sc/eZOUHKCXdXI0](https://prnt.sc/eZOUHKCXdXI0)
Could you kindly assist us by double-checking the admin account?
