Forum Replies Created

Viewing 30 posts - 2,641 through 2,670 (of 5,356 total)
1 2 3 … 88 89 90 … 177 178 179
  • Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Juergen,

    1. Please change the page template to Elementor Full Width: https://prnt.sc/N1zhk4Hhn72N

    2. Please reduce the left & right margin between menu items to 5px also reduce the font-size of menu items to 14px.

    3. Please change the height of section 1 to default: https://prnt.sc/aL_9P-DgQbxR

    I was too hasty. I just can’t get the other photo (with the dog) to appear on the English translation.

    Can you please provide us with some screenshots?

    Thank you!

    #419894 Copied In reply to: A couple of design problems with iPad and Problem with translatepress
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Sahajanand Electricals,

    The Google PageSpeed score you sent is a bit low.

    The website speed optimization falls outside the scope of our standard support services. However, if you require personalized customization, we encourage you to submit a request through our customization panel, which can be accessed via the following link: https://www.8theme.com/account/#etheme_customization_panel. This will enable you to work directly with our technical team.

    Please be aware that customization services may incur additional charges. The exact cost will be determined after a thorough review of your specific request.

    Thank you for your understanding and attention to this matter.

    Best regards,
    The 8Theme Team.

    #419877 Copied In reply to: We have already prepared website for launch. We noticed that the website is loading a bit slow.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @sherif,

    Please try adding this custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
.single-product button.single_add_to_cart_button:not(.et-single-buy-now) {
    display: none;
}

    Hope it helps!

    #419867 Copied In reply to: ssistance with Removing “Add to Cart” Button from Product Page
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @RT2012,

    We hope this message finds you well.

    Could you kindly provide us with the detailed steps to reproduce the critical errors encountered in Elementor Pro? Your assistance in this matter would be greatly appreciated.

    Thank you in advance for your support.

    Best regards,
    8Theme Team

    #419866 Copied In reply to: Website with Xstore template is extremely slow
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear KSP Electronics,

    We hope this message finds you well.

    We have encountered similar inquiries from other clients in the past, and we recommend searching our forum for related discussions that may provide further insights. Based on our experience, we believe this “glitch” is unlikely to be related to the theme you are using, as it can also occur with the default theme. To help identify the root cause, we suggest testing your site with a default theme.

    It is important to consider that the issue may be related to the size of the content being loaded on the page. Additionally, as you are aware, each browser has its own unique characteristics and potential bugs that can influence how content is displayed.

    To assist us in further diagnosing the issue, could you kindly provide answers to the following questions:
    1. Have you tested the site using a default theme, such as Hello Elementor or Storefront? If so, does the issue persist?
    2. Have you tested the website across different browsers? If so, is the issue consistent across all of them?

    We appreciate your cooperation and look forward to your response.

    Best regards,
    8Theme Team

    #419842 Copied In reply to: Whole Website glitching in mobile version, Static header not working properly, content disappear
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Goostaf,

    We hope this message finds you well.

    Yes, you can proceed with the following steps:

    1. Add the code below to the **functions.php** file located in your child theme:

    
update_option('et_header_builder_fonts', array(), 'no');

    2. After adding the code, refresh your website.

    3. Once the website has been refreshed, return to the **functions.php** file and remove the code.

    Please note, we strongly recommend backing up your database before proceeding with these changes to ensure the safety of your data.

    Best regards,
    The 8Theme Team

    #419837 Copied In reply to: Autoload settings can affect performance
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @kmc,

    We believe the issue was related to caching. The images now appear to be displaying correctly, as shown in the following screenshot: [https://prnt.sc/WqPYrFSoayye](https://prnt.sc/WqPYrFSoayye).

    Could you kindly verify this on your end as well?

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #419833 Copied In reply to: How to create an image gallery with link
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Alpha111,

    We hope this message finds you well.

    In order to assist with debugging the current issues, could you kindly create a staging site? This will allow us to investigate without impacting your live website.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    #419832 Copied In reply to: Draft Products Not Showing in WooCommerce with XStore Child Theme
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @sherif,

    We’re unable to login with the provided account.

    Could you please help us to double check?

    Thank you!

    Please contact administrator
    for this information.
    #419831 Copied In reply to: Issue with Product Attribute Display Not Responding to Changes
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @liang,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #419830 Copied In reply to: regarding product category setting. There is an issue with filter reset and link Canonicalised
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @KSP ELECTRONICS,

    We’ve replied to you in this topic: https://www.8theme.com/topic/whole-website-glitching-in-mobile-version-static-header-not-working-properly-content-disappear/#post-419647.

    Best regards,
    The 8Theme Team

    #419650 Copied In reply to: Not able to install xstore theme in wordpress
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear KSP Electronics,

    We hope this message finds you well.

    We have reviewed your website, and it appears to be loading correctly on our end. For your reference, we have attached a video demonstrating this: https://imgur.com/5HiGCYD.

    We kindly suggest trying to access the website using Safari, Chrome, or Firefox on a mobile device and checking again.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #419647 Copied In reply to: Whole Website glitching in mobile version, Static header not working properly, content disappear
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @kmc,

    We hope this message finds you well.

    It seems that the images are encountering issues due to the lazy loading feature of the Litespeed Cache plugin. We kindly request that you disable the lazy load setting in the plugin and check if the issue persists.

    Thank you for your attention to this matter.

    Best regards,
    8Theme Team

    #419645 Copied In reply to: How to create an image gallery with link
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @QaQako,

    We hope this message finds you well.

    We would like to kindly suggest using the Menu Anchor element as an alternative. You can find a visual reference here:
    [Menu Anchor Element Screenshot](https://prnt.sc/IkHgWdFZo0Hu)

    For further details and guidance, please refer to the following link:
    [Menu Anchor Widget Information](https://elementor.com/help/menu-anchor-widget/)

    Should you have any questions or need additional assistance, please don’t hesitate to reach out.

    Best regards,
    The 8Theme Team

    #419641 Copied In reply to: Sticky Header Overlap Issue with CSS ID.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Bogdan,

    We hope this message finds you well.

    Kindly add the following custom code to the functions.php file located in your child theme:

    
add_filter('woocommerce_get_terms_and_conditions_checkbox_text', '__return_false');

    We hope this resolves the issue. Should you need any further assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    #419625 Copied In reply to: How to remove this button on checkout page?
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @liang,

    Thanks for your help. But the age popup issue still exists. I click confirm and the popup still exists.

    We’ve just checked and it’s working fine our end. Could you please check again?

    I also want to remove the image zoom effect as I hover on image. But it does not take effect. Can you teach me how to do it?>

    It can be disabled under XStore > Theme Options > WooCommerce(Shop) > Single Product Page > Layout > Zoom > select Disable: https://prnt.sc/qp5xrQXdInD5

    Hope it helps!

    #419606 Copied In reply to: regarding product category setting. There is an issue with filter reset and link Canonicalised
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @mecenas666,

    We hope this message finds you well.

    We would like to inform you that both locations are indeed the same.

    Thank you for your attention.

    Best regards,
    The 8Theme Team

    #419602 Copied In reply to: Responsiveness while and mobile elements fonts issues
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Alpha111,

    We hope this message finds you well.

    It has come to our attention that the draft products appear to be malfunctioning. To resolve this issue, could you kindly switch to the XStore parent theme, update the status of the affected products, and then revert back to the XStore child theme?

    We hope this solution proves helpful.

    Thank you for your attention to this matter.

    Best regards,
    8Theme Team

    #419601 Copied In reply to: Draft Products Not Showing in WooCommerce with XStore Child Theme
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Verno,

    Did you change the password?

    We couldn’t login to your WordPress dashboard anymore.

    Thanks.

    #419598 Copied In reply to: Checkout page, neither paypal or stripe are working
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Debbie,

    We hope this message finds you well.

    We have reviewed the Swanky Pins website (https://www.swankypins.co.uk/), but we were unable to replicate the issue you mentioned.

    It is possible that the problem may be related to caching. Could you kindly assist us by completely disabling all cache systems and plugins, and then check the website again?

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #419597 Copied In reply to: Filters on category pages no longer work correctly
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Goostaf,

    Can you check again?

    Screenshot was tested on iPhone 11 Safari.

    Best Regards,
    The 8Theme DevTeam.

    Files is visible for topic creator and
    support staff only.
    #419511 Copied In reply to: Mobile menu jumps when you tap and it is impossible to get to the desired item
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @maybendeler,

    Sorry to hear that your website’s having the issues, our XStore theme is fully compatible with Litespeed cache plugin.

    1. Testing plugins and custom codes conflict:

    – Disable all non-essential third-party plugins that are not included in the XStore theme package. A list of plugins that are part of the XStore package can be found here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating the unnecessary plugins, please clear your browser’s cache and verify if the performance issue persists. This is an important step as third-party plugins can often lead to conflicts.

    – Temporarily disable all your custom codes in your child theme to make sure this issue is not coming from your custom codes.

    2. Disable the Always load “wc-cart-fragments” setting under XStore > Speed Optimization: https://prnt.sc/OGS0Wi6_0DSG

    3. Please make sure you setup the Litespeed cache plugin correctly. Here is the document: https://docs.litespeedtech.com/lscache/lscwp/.

    Best Regards,
    8Theme’s Team

    #419506 Copied In reply to: Performance Issues with Fragment Loading and Caching in Theme
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Verno,

    The following images are broken, you just need to edit your home page with Elementor and re-add the images:

    https://prnt.sc/SgSQ-AgOgGjj

    Best regards,
    The 8Theme Team

    #419491 Copied In reply to: Checkout page, neither paypal or stripe are working
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @liang,

    yes, can you give me a step by step guide of how to turn off the ajax filter for the product category widget

    It’s under XStore > Theme Options > WooCommerce(Shop) > Shop > Shop Page Filters > disable the Ajax for the product categories widget setting: https://prnt.sc/Y-I2qkJKYzli

    I have another issue . I find that the age restriction popup cannot work properly. I click I am 21 years old but there is no reaction at all. can you fix it for me?

    We’ve applied the latest patch to fix the popup issues: https://prnt.sc/QX10SlT_AhPU. Could you please double check again?

    Best Regards,
    8Theme’s Team

    #419488 Copied In reply to: regarding product category setting. There is an issue with filter reset and link Canonicalised
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Javito,

    Currently, to customize that breadcrumb we can only use the custom CSS codes.

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #419487 Copied In reply to: Breadcumb in only one line at xstore elementor
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Carty,

    We hope this message finds you well.

    We would like to inform you that the issue has been addressed, and everything should be functioning properly now. Could you kindly verify and confirm that everything is in order on your end?

    Thank you for your time and assistance.

    Best regards,
    8Theme Team

    #419484 Copied In reply to: Critical error when trying to edit pages
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Verno,

    We hope this message finds you well.

    We would like to inform you that the PayPal button is now visible on both the cart and checkout pages, as shown in the following screenshots:

    – [Screenshot 1](https://prnt.sc/FacC-6uouxRl)
    – [Screenshot 2](https://prnt.sc/vtYX-ls-7iJv)

    Could you kindly confirm if everything is functioning as expected?

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #419482 Copied In reply to: Checkout page, neither paypal or stripe are working
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @shonakisam_98,

    We hope this message finds you well.

    The weight-based shipping functionality is directly related to the WooCommerce plugin. To assist you with the setup, we recommend reviewing the following documentation: [WooCommerce Weight-Based Shipping Setup](https://woocommerce.com/document/weight-based-shipping/#:~:text=Go%20to%20WooCommerce%20%3E%20Settings%20%3E%20Shipping,based%20conditions%20and%20rates%20settings).

    Should you continue to experience any issues, we kindly suggest reaching out to the WooCommerce support team for further assistance: [WooCommerce Support](https://wordpress.org/support/plugin/woocommerce/).

    Thank you for your understanding.

    Best regards,
    8Theme Team

    #419481 Copied In reply to: I want to set weight base shipping for india
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Goostaf,

    We hope this message finds you well.

    It appears that the wp_options table in your database may have grown too large. We kindly suggest logging into your PHPMyAdmin to review the table’s size.

    Additionally, it may be helpful to remove any unusual or unnecessary plugins that could be contributing to the issue.

    As an alternative solution, you could consider increasing the size limit of autoloaded options. You can find more information on this topic in the following link:
    [Autoloaded Options Issue in Site Health](https://wordpress.org/support/topic/autoloaded-options-issue-in-site-health/)

    Should you require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #419480 Copied In reply to: Autoload settings can affect performance
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Khurram Virk,

    We hope this message finds you well.

    We have reviewed the custom CSS codes, and they appear to be correct. However, in order to assist you further and conduct a more detailed review, could you kindly provide us with access to your admin account?

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    #419479 Copied In reply to: table content is not showing centre aligned and width of columns auto justified
  • 1 2 3 … 88 89 90 … 177 178 179
    2,641–2,670 of 5,356 posts
Viewing 30 posts - 2,641 through 2,670 (of 5,356 total)
1 2 3 … 88 89 90 … 177 178 179