We couldn’t reproduce this issue on our local site.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.
Let us know the results.
Kind regards,
The 8theme’s team
Luca Rossi
Support staff
January 29, 2025 at 14:02
Hi @Mauro,
You can add this custom code to functions.php file locates in your child theme:
For the Buy Now text, please add the following code under functions.php file locates in your child theme:
add_filter('etheme_buy_now_button_text', 'n2t_etheme_buy_now_button_text', 9, 1);
function n2t_etheme_buy_now_button_text(){
return 'Book Now';
}
Hope it helps!
Luca Rossi
Support staff
January 28, 2025 at 16:15
Hi @Abdul Moiz,
Please find and remove your custom CSS code:
tfoot .woocommerce-shipping-totals.shipping:nth-of-type(2) {
display: none !important;
/* Hide the first row if needed */
}
Best regards,
The 8Theme Team.
Luca Rossi
Support staff
January 28, 2025 at 16:04
Dear @Janina,
In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?
It seems the error is’t related to our XStore theme. Could you please provide this error to the Advanced Dynamic Pricing for WooCommerce plugin’s author as well?
Thank you!
Luca Rossi
Support staff
January 28, 2025 at 06:28
Hi @Janina,
Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:
It appears that this file is specifically designed to support the “Add to Cart” modal functionality for products.
If you wish to extend its application to other elements or widgets, you would need to implement custom CSS code on your own. Please note that such customizations fall outside the scope of the standard support services we provide.
We appreciate your understanding in this matter. Should you have any further questions, please feel free to reach out.
Best regards,
The 8Theme Team
Luca Rossi
Support staff
January 27, 2025 at 12:27
Dear @Derek0310,
We hope this message finds you well.
As you are currently utilizing the LiteSpeed cache server, we kindly recommend using the LiteSpeed Cache plugin for optimal performance. You can find the plugin here: (https://wordpress.org/plugins/litespeed-cache/).
We would like to inform you that the hotfix for Issue #1 has been successfully applied to your website. Could you please check again?
However, we are still unable to fully understand the details of Issue #2 related to the Progress Bar. To assist us in resolving this matter more effectively, could you kindly provide us with a video demonstrating the issue? This will help us gain better clarity and address the problem promptly.
Thank you for your cooperation. Should you have any further questions or concerns, please do not hesitate to reach out.
Best regards,
The 8Theme Team
Luca Rossi
Support staff
January 27, 2025 at 11:26
Dear Abdul Moiz,
We hope this message finds you well.
In this case, we kindly recommend creating a staging site for us. Once the staging site is set up, please update all the plugins to their latest versions. This will allow us to thoroughly debug the issues without impacting your live website.
Are you referring to the slider on the homepage? We have successfully added a new slide (Slide 6) without encountering any issues. You can view it here: (https://prnt.sc/tDubOsbzoihV).
May I kindly request you to double-check on your end? Please let us know if there’s anything further we can assist you with.
Thank you for your attention to this matter.
Best regards,
The 8Theme Team
Luca Rossi
Support staff
January 27, 2025 at 09:29
Dear @Abdul Moiz,
We hope this message finds you well.
We would like to inform you that we are unable to reproduce the issue you reported on our end. Upon reviewing your setup, we noticed that you are using the Elementor Pro plugin.
To ensure compatibility and resolve any potential issues, we kindly request you to update both the Elementor and Elementor Pro plugins to their latest versions.
Should you require any further assistance or encounter any difficulties, please do not hesitate to reach out to us.
Best regards,
The 8Theme Team
Luca Rossi
Support staff
January 27, 2025 at 09:09
Dear @Merin,
We hope this message finds you well.
Could you kindly provide temporary WP-Admin access so that we may review your settings? To do so, please create a new user account with an Administrator role through your WordPress Dashboard. Once the account has been created, you can securely share the username and password with us via the designated Private Content section.
Thank you for your cooperation. Should you have any questions or require assistance, please do not hesitate to reach out.
Best regards,
The 8Theme Team
Luca Rossi
Support staff
January 27, 2025 at 08:19
Dear @Mauro,
The idea of creating four hidden blocks sounds excellent. To achieve this functionality, you can utilize the custom JavaScript code provided in the following link: (https://stackoverflow.com/a/27849208/2660153). This code will allow you to display each block when a specific variation is selected.
Please try adding this custom code under functions.php file locates in your child theme:
function n2t_text_strings( $translated_text, $text, $domain ) {
global $product;
switch ( $translated_text ) {
case '%1s Buy %2s items and get %3s OFF %4s %5s on each product %6s' :
$translated_text = '%1s Buy %2s x '.$product->get_title().' and get %3s OFF %4s %5s on each Pad %6s';
break;
case '%1s Buy from %2s to %3s items and get %4s OFF %5s %6s on each product %7s' :
$translated_text = '%1s Buy from %2s to %3s '.$product->get_title().' and get %4s OFF %5s %6s on each Pad %7s';
break;
case '%1s Buy %2s items get %3s OFF %4s %5s on each product %6s' :
$translated_text = '%1s Buy %2s '.$product->get_title().' get %3s OFF %4s %5s on each Pad %6s';
break;
}
return $translated_text;
}
add_filter( 'gettext', 'n2t_text_strings', 20, 3 );
Could you kindly double-check this on your end? Please ensure that you clear your browser cache to observe any changes.
Should you require any further assistance, feel free to reach out to us.
Best regards,
The 8Theme Team
Luca Rossi
Support staff
January 27, 2025 at 07:35
Dear @Abdul Moiz,
We hope this message finds you well.
We have noticed a potential issue with your database system. Upon reviewing the situation, we observed that the same code is functioning perfectly on our end, as demonstrated in the following video:
We kindly request that you reach out to your hosting provider to investigate the database of your website. Additionally, we recommend temporarily disabling all third-party plugins to identify any potential conflicts.
Please let us know if you require further assistance.
Best regards,
8Theme Team
Luca Rossi
Support staff
January 27, 2025 at 06:44
Dear @Janina,
We hope this message finds you well.
Upon reviewing the error logs, we have identified the following issues related to the Mollie Payments Plugin:
In this case, we kindly recommend reaching out to the plugin’s author for further assistance. As these issues pertain to a third-party plugin, they fall outside the scope of the standard support services we provide.
For your convenience, you can access all the error logs via the link provided in the Private Content Area.
Thank you for your understanding, and please don’t hesitate to reach out if you have any further questions.
Best regards,
The 8Theme Team
Please contact administrator for this information.
Luca Rossi
Support staff
January 27, 2025 at 06:23
Dear @Mauro,
Thank you for reaching out to us.
The customization you are requesting requires extensive coding and falls outside the scope of the standard support services we provide. Additionally, we have not yet tested this functionality with third-party plugins.
We highly encourage you to share your suggestion on our Taskboard at (https://www.8theme.com/taskboard/). If your idea gains sufficient support from other customers, our development team will carefully consider its implementation in a future update.
For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our Customization Panel at (https://www.8theme.com/account/#etheme_customization_panel). Please note that customization services may incur additional charges.
Should you have any further questions or require assistance, please do not hesitate to contact us.
