Luca Rossi

Dear @Abhijeet Kumar,

We hope this message finds you well.

We would like to share an alternative solution that you can try to resolve the issue you are experiencing. Please follow the steps below:

1. Add the following code to the functions.php file located in your child theme:

  
add_shortcode( 'do_hook', function( $atts = array(), $content = null, $tag = '' ) {  
    if ( isset( $atts['hook'] ) ) {  
        do_action( $atts['hook'] );  
    }  
    return;  
});  

2. Once the code is added, place two shortcode elements above the Cart Page (default) element, as shown in this screenshot: (https://tinyurl.com/2dhartbh).

– Shortcode 1:

 
   [do_hook hook="woocommerce_check_cart_items"]  

– Shortcode 2:

 
   [do_hook hook="woocommerce_before_cart"]  

We hope this solution proves helpful in addressing the issue. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @donaceli,

Can you please update the custom code to this?

add_action('wp_footer', 'n2t_wp_footer');
function n2t_wp_footer() {
    ?>
    <script>
        jQuery(document).on('click touchend', '.etheme-elementor-nav-menu.vertical li a.item-link.etheme-elementor-nav-menu-item.etheme-elementor-nav-menu-item-parent', function (e){
            window.location.href = jQuery(this).attr('href');
        });
        
        jQuery(document).on('click touchend', '.etheme-elementor-nav-menu.vertical li a span.etheme-elementor-nav-menu-item-arrow', function (e){
            var parent = jQuery(this).parent().parent();
        
            if(jQuery(parent).next('.nav-sublist-dropdown').length > 0)
                jQuery(parent).next('.nav-sublist-dropdown').slideToggle();
        
            if(jQuery(parent).next('.nav-sublist').length > 0)
                jQuery(parent).next('.nav-sublist').slideToggle();
        
            return false;
        });
    </script>
    <?php
}

Let us know how it goes!

Dear @M Project,

We hope this message finds you well.

We would like to inform you that we have successfully reproduced the issue on our end. At this time, however, there is no hotfix available to address the problem.

As an alternative solution, we recommend using the “Carousel Anything” element and setting the content type to “Static Block” instead. You can refer to the following screenshot for guidance: (https://prnt.sc/Z1H4BnJDxTa5).

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Mirko,

We hope this message finds you well.

It seems that the old staging site is no longer accessible. Could you kindly provide us with a new URL so that we can review it further?

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

Dear @Johan,

Thank you for reaching out to us.

We would like to inform you that we have not yet tested the decimal quantity plugins for WooCommerce. However, you may find the following plugins helpful:

– https://woocommerce.com/products/advanced-product-quantity/
– https://wordpress.org/plugins/wpc-product-quantity/
– https://woocommerce.com/document/foosales-for-woocommerce/decimal-quantities/

We hope this information proves useful. Should you have any further questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @Goostaf,

We hope this message finds you well.

We have reviewed the issue, and we can confirm that all the images are loading correctly on our end. You may verify this using the following link:

https://tinyurl.com/2xnen7k5

We kindly recommend clearing all caches on your system and checking again.

Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Merin,

We are pleased to hear that your issue has been resolved.

To assist you more effectively, we kindly recommend creating a new support ticket for any future concerns or inquiries.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Hi @vadims,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

@media (min-width: 980px){
    body.tax-product_cat .row.products.products-loop.products-grid.with-ajax.row-count-6 .ajax-content.clearfix > div.product.type-product {
        width: 25%;
    }
}

Kind regards,
The 8Theme Team

Dear @JiPanditJI,

We hope this message finds you well.

Could you kindly provide us with a video demonstrating the issue? This will help us better understand and address the matter effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hi @saleh,

Please try with this way:

1. Enable the ajaxify setting for your elements: https://prnt.sc/ca7A8HbXajRT

2. Add this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

body span.etheme-ajaxify-lazy-wrapper.etheme-ajaxify-replace.etheme-ajaxify-loading {
    background-color: #f0f0f0;
}

body span.etheme-ajaxify-lazy-wrapper.etheme-ajaxify-replace.etheme-ajaxify-loading::before {
    display: none;
}
body span.etheme-ajaxify-lazy-wrapper.etheme-ajaxify-replace.etheme-ajaxify-loading::after {
content: '';
  position: absolute;
  top: -50%;
  left: -50%;
  right: -50%;
  bottom: -50%;
  background-image: -webkit-gradient(linear, left top, right top, color-stop(20%, var(--linear-gradient-overlay, rgba(255, 255, 255, 0))), color-stop(50%, var(--linear-gradient-overlay-2, rgba(255, 255, 255, 0.8))), color-stop(80%, var(--linear-gradient-overlay, rgba(255, 255, 255, 0))));
  background-image: linear-gradient(90deg, var(--linear-gradient-overlay, rgba(255, 255, 255, 0)) 20%, var(--linear-gradient-overlay-2, rgba(255, 255, 255, 0.8)) 50%, var(--linear-gradient-overlay, rgba(255, 255, 255, 0)) 80%);
  background-size: 60% 100%;
  background-position: -100% 0;
  background-repeat: no-repeat;
  -webkit-animation: skeletonloading 1.5s infinite 0.2s;
          animation: skeletonloading 1.5s infinite 0.2s;
  z-index: 1;
}

Hope it helps!

Dear @vadims

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hi @JiPanditJI,

We’ve just edited the new slide without any issues: https://www.awesomescreenshot.com/video/36115567?key=4fa920895d8680094d0faac6a7b7f30d.

Best regards,
The 8Theme Team

Hi @JiPanditJI,

We’ve made a video: https://www.awesomescreenshot.com/video/36114308?key=760dd31d7823e9113709008d78f1db0c.

The XStore slider element is working fine on our end.

Can you please share us how the slider looks like on your end?

Thank you!

Dear @Giffy Exclusive Store,

We hope this message finds you well.

We have noticed that your website currently has 50 active plugins. To assist you more effectively and ensure that any debugging does not impact your live site, we kindly request your help in creating a staging site.

For this purpose, you may consider using the WP Staging plugin, which can simplify the process of setting up a staging environment.

We would greatly appreciate your cooperation in this matter and look forward to your response.

Best regards,
The 8Theme Team

Dear @JiPanditJI,

We kindly recommend disabling all third-party plugins that are not included with XStore. You can find the list of included plugins here: (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Once you have done this, please clear your browser’s cache and check if the issue persists. It is possible that one of the additional plugins may be causing the problem.

Once you have deactivated the unnecessary plugins, kindly clear your browser’s cache and verify whether the performance issue persists. This step is crucial, as conflicts with third-party plugins can sometimes cause unexpected issues.

Please let us know the results of these tests so we can assist you further.

Best regards,
The 8Theme Team