Forum Replies Created

Viewing 30 posts - 1,021 through 1,050 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    May 23, 2025 at 17:30

    Dear @Deborah,

    Thank you for your explanation.

    By default, the XStore theme does not apply an underline style to links, as our development team prefers to allow link styling to be managed individually through each Elementor element.

    To address your request, we have added the following custom CSS to apply underline styling to the links in the areas you mentioned:

    .elementor-widget-container > p > a,  
    .entry-content a,  
    a#modaal_link {  
     text-decoration: underline;  
    }

    Could you please review the changes and let us know if there are any areas we may have missed?

    Thank you once again.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 23, 2025 at 16:52

    Dear @Proudpixel,

    We hope this message finds you well.

    In order to review and verify your current settings, we kindly request temporary access to your WordPress admin panel. To facilitate this, please create a new user account with Administrator privileges via your WordPress Dashboard.

    Once the account has been created, we would appreciate it if you could securely share the login credentials with us through the Private Content section provided for this purpose.

    Thank you for your cooperation and support.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 23, 2025 at 16:50

    Dear @LVRB,

    Thank you for reaching out.

    Implementing the requested functionality would require extensive customization through additional coding.

    As an alternative, we recommend considering the use of a third-party plugin, such as the following:
    https://yithemes.com/themes/plugins/yith-woocommerce-request-a-quote/

    We hope this solution proves helpful.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 23, 2025 at 10:21

    Dear @Andy Cooper,

    We hope this message finds you well.

    1. Kindly begin by removing the Google Keys from the Social Authentication Panel settings via the following link:
    https://***-2u.co.za/wp-admin/admin.php?page=et-panel-social-authentication

    2. We also recommend deactivating any third-party plugins that are not included with the XStore theme. You can find a list of supported plugins here:
    https://www.8theme.com/documentation/xstore/plugins/included-plugins/
    Once these plugins have been disabled, please clear your browser cache and check if the issue persists. It is possible that one of the additional plugins may be causing the problem.

    If the issue continues, we suggest switching to the Parent theme, especially if you are currently using a Child Theme. After making the switch, please clear your cache once more and test the functionality again.

    Please let us know the outcome after performing these steps. We are here to assist you further if needed.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 23, 2025 at 09:50

    Dear @Deborah,

    We would like to inform you that it is possible to control the text decoration through the Posts Tab element. For your reference, please see the screenshots below:

    https://prnt.sc/3vsY9Uyhajam
    https://prnt.sc/aaeYRRQNNW-C

    We hope this information is helpful.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 23, 2025 at 07:52

    Dear @Creatica,

    Thank you for reaching out to us.

    Please note that the feature you are referring to is not available by default in the XStore theme. Implementing such functionality would require extensive custom development.

    We kindly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea receives significant support from other users, our development team will gladly consider it for inclusion in a future update.

    For any customizations beyond the standard features of the theme, we invite you to submit a request through our Customization Panel at https://www.8theme.com/account/#etheme_customization_panel. Kindly be advised that customization services may incur additional charges.

    If you have any further questions or need additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 23, 2025 at 07:44

    Hi @martijntje,

    Can you force the line-height with the important?

    Like this:

    
    body .content-product .product-title,
    body h2.products-title.cross-sell-products-title {
         font-family: "niveau-grotesk", sans-serif;
         font-weight: 600;
         font-style: normal;
         color: #e51f25;
         font-size: 28px;
         line-height: 28px !important;
    }
    

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 22, 2025 at 10:26

    Dear @Sega,

    We kindly recommend that you temporarily deactivate all third-party plugins that are not included with the XStore theme. You can find the list of officially supported plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

    Once you have deactivated the additional plugins, please clear your browser cache and check if the issue persists. It is possible that one of the third-party plugins is causing the problem.

    If the issue continues, we suggest switching to the Parent theme, especially if you are currently using a Child theme. After switching, please clear the cache once more and test the site again.

    Please let us know the outcome so we can assist you further if needed.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 22, 2025 at 10:15

    Dear @kmc,

    We hope this message finds you well.

    We would like to inform you that we have made some minor updates to the custom CSS code. The layout now appears to be displaying correctly, as shown in the screenshot below:

    https://prnt.sc/rgKhmxaXZXzo

    Additionally, we are currently not seeing the “Clear” button on our end.

    Could you kindly review the changes on your side and let us know if the issue persists?

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 22, 2025 at 08:01

    Dear @martijntje,

    Could you please update previous CSS codes to this?

    
    body .content-product .product-title,
    body h2.products-title.cross-sell-products-title {
         font-family: "niveau-grotesk", sans-serif;
         font-weight: 600;
         font-style: normal;
         color: #e51f25;
         font-size: 28px;
         line-height: 28px;
    }
    

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 22, 2025 at 07:34

    Dear @kmc,

    We’ve updated the custom codes to this:

    
    add_action('wp_footer', '_n2t_wp_footer');
    function _n2t_wp_footer(){
        if(is_singular('product')){
            ?>
            <script>
                // Custom script to handle pricing display
                jQuery(document).ready(function($) {
                    var originalPrice = $('.single-product .elementor-widget-woocommerce-product-etheme_price .price').html(); // Store the original price
    
                    // Update price when a variation is selected
                    $('.single_variation_wrap').on('show_variation', function() {
                        var selectedPrice = $(this).find('.woocommerce-variation-price .price').html();
                        if (selectedPrice) {
                            $('.single-product .elementor-widget-woocommerce-product-etheme_price .price').html(selectedPrice);
                        }
                    });
    
                    // Reset price when variations are cleared
                    $('form.variations_form').on('reset_data', function() {
                        $('.single-product .elementor-widget-woocommerce-product-etheme_price .price').html(originalPrice);
                    });
                });
            </script>
            <?php
        }
    }
    

    And now the price is showing correctly. Could you please have a look?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 21, 2025 at 15:02

    Dear @Incanda,

    We are pleased to hear that the issue has been resolved.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 21, 2025 at 10:22

    Dear @Incanda,

    We hope this message finds you well.

    You may find the following solution helpful for displaying shipping rates on the single product page in WooCommerce:
    https://www.businessbloomer.com/woocommerce-show-shipping-rates-single-product-page/

    We hope this proves useful to you.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 21, 2025 at 10:00

    Dear @krasen,

    We hope this message finds you well.

    We would like to inform you of the following updates made to your website:

    – The 8theme demo links have been successfully removed.
    – Kindly review the widget titles once more; they are now displayed in bold.
    – The padding settings can be adjusted via Customizer > Single Product Builder. We have already configured this for you.
    – Additionally, please add the following custom CSS code to your site:

    
    body .etheme-sticky-cart .et_column.et_col-xs-5 {
        width: 60%;
    }
    

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 21, 2025 at 06:33

    Dear @Deborah,

    We hope this message finds you well.

    Kindly refrain from making changes under the “Site Settings,” as any modifications there will affect all links across your website. Instead, we recommend updating the settings directly within your individual elements.

    Please refer to the following screenshot for clarification:
    https://prnt.sc/BNA0I3EIXIr-

    Should you have any further questions, feel free to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 21, 2025 at 05:53

    Dear @Mirza Ahtsham,

    We kindly suggest trying the HTML widget, which allows you to add your custom HTML code. You can find more information and guidance at the following link: https://elementor.com/help/html-widget/.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 20, 2025 at 13:06

    Dear @JAKleinhans_V,

    We hope this message finds you well.

    We have identified that the issue is being caused by the following custom CSS code:

    
    body {
        font-family: 'Poppins', Arial, sans-serif;
        margin: 0;
        padding: 20px;
        background-color: #f5f5f5;
        display: flex;
        justify-content: center;
        font-size: 13px;
    }
    

    Could you kindly check if you have added this code somewhere in your theme or custom CSS settings?

    To resolve the issue, we recommend replacing it with the following CSS:

    
    body {
        display: block !important;
        padding: 0 !important;
    }
    

    This adjustment should help restore the intended layout and functionality.

    Please let us know once the changes have been made or if you need any further assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 20, 2025 at 10:40

    Dear @dano111222,

    We hope this message finds you well.

    It appears that the current font family in use is not functioning as expected. We have tested the Ubuntu font from Google Fonts as an alternative, and it is working correctly on our end:

    https://prnt.sc/hPPAuDXWeDaN

    We kindly suggest either switching to a different font or reinstalling the custom font currently in use to resolve the issue.

    Please let us know if you need any further assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 20, 2025 at 09:46

    Dear @Ofer,

    Thank you for reaching out to us.

    Regrettably, the features you inquired about are not available by default in the XStore theme. Implementing such functionality would require extensive custom development.

    We highly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea receives sufficient support from other users, our development team will thoroughly consider its inclusion in a future update.

    For any customizations beyond the theme’s default capabilities, we kindly invite you to submit a request via our Customization Panel at https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services may incur additional charges.

    Should you have any further questions or need additional assistance, please do not hesitate to contact us. We are always happy to help.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 20, 2025 at 09:43

    Dear @Andy Cooper,

    We hope this message finds you well.

    We have encountered an issue accessing the admin account, and it appears that it may have been removed. Could you kindly verify whether any changes were made to this account?

    We would appreciate it if you could double-check at your earliest convenience.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    May 20, 2025 at 08:12

    Hi @MAHDAR,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    @media (max-width: 600px){
         .MyAccount-dashboard-buttons {
              margin: 0 !important;
         }
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 20, 2025 at 08:00

    Dear @Wide Open,

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 20, 2025 at 06:05

    Dear @regencycigaremporium,

    We hope this message finds you well.

    To assist you with setting up the Auction Pro plugin, we kindly recommend reviewing the documentation available at the following link:
    https://ignitewoo.com/documentation/woocommerce-auctions/

    Should you have any further questions or require additional support, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 19, 2025 at 18:16

    Dear @regencycigaremporium,

    We hope this message finds you well.

    We would like to inform you that the Bid element has been successfully added below the “Add to Cart” section on the Single Product Builder template.

    You can view the updated layout at the following link: https://tinyurl.com/yph6pzzj

    Kindly take a moment to review the changes at your convenience.

    Please note that users are required to complete all billing information before placing a bid.

    Should you have any questions or require further assistance, feel free to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 19, 2025 at 14:48

    Dear @Bas Kling,

    We hope this message finds you well.

    We would like to inform you that we have successfully imported a single product builder template and assigned it to the “sexy-rokjes” category.

    At your convenience, could you kindly review it and let us know if you encounter any issues?

    Thank you in advance for your time and assistance.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    May 19, 2025 at 14:26

    Dear @M.,

    Regarding the issue you are experiencing with the Klarna plugin, we kindly recommend contacting the plugin’s author directly through the following support forum:

    https://wordpress.org/support/plugin/klarna-payments-for-woocommerce/

    Please note that issues related to third-party plugins fall outside the scope of the standard support services we provide.

    We appreciate your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 19, 2025 at 13:43

    Dear @M.,

    Kindly copy and paste the following code into your theme’s functions.php file:

    
    add_shortcode( 'do_hook', function( $atts = array(), $content = null, $tag = '' ) {  
        if ( isset( $atts['hook'] ) ) {  
            do_action( $atts['hook'] );  
        }  
        return;  
    });  
    
    add_filter('woocommerce_paypal_payments_single_product_renderer_hook', 'woocommerce_paypal_payments_single_product_renderer_hook');
    function woocommerce_paypal_payments_single_product_renderer_hook(){
        return 'etheme_woocommerce_single_product_summary';
    }
    

    After that, please insert the following shortcode in the desired location within your single product template builder:

    [do_hook hook="etheme_woocommerce_single_product_summary"]

    For your reference, you may also view the implementation guide at the following link:
    https://tinyurl.com/yl8mzyfb

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 19, 2025 at 10:44

    Dear @M.,

    We hope this message finds you well.

    Please accept our apologies for the delayed response due to the weekend.

    We would like to inform you that we have implemented some custom code to enable the display of the PayPal and Google Pay buttons on the single product page.

    At your convenience, could you kindly review the changes and let us know your thoughts?

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 19, 2025 at 09:32

    Dear @MAHDAR,

    This username is not working anymore.

    Can you please double check?

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    May 19, 2025 at 09:24

    Hi @krasen,

    1. Please add the following code under functions.php file locates in your child theme:

    
    /* Change Heading of Sidebars */
    add_filter('etheme_sidebar_before_title', 'n2t_etheme_sidebar_before_title');
    function n2t_etheme_sidebar_before_title(){
        return '<h3 class="widget-title"><span>';
    }
    add_filter('etheme_sidebar_after_title', 'n2t_etheme_sidebar_after_title');
    function n2t_etheme_sidebar_after_title(){
    	return '</span></h3>';
    }
    

    2. Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .header-main-menu.et_element-top-level .menu > li > a {
        font-weight: 600;
    }
    
    body.single-product .page-heading .container {
        width: 100%;
        max-width: 100%;
    }
    
    div#tab-description {
        padding: 30px;
    }
    
    

    Hope it helps!

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    Viewing 1,050 results - 1,021 through 1,050 (of 5,361 total)
Viewing 30 posts - 1,021 through 1,050 (of 5,361 total)
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