Luca Rossi

Dear @Andy Cooper,

We hope this message finds you well.

Please note that website speed can be influenced by a variety of factors. To assess your website’s performance, we recommend using the following tools:

– Google PageSpeed Insights: https://pagespeed.web.dev/?hl=en
– GTMetrix: https://gtmetrix.com/

Additionally, the following resources may assist you in optimizing your website’s speed:

– How to Improve WP Rocket Settings with XStore:
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

– How to Speed Up My Website:
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

– Elementor Guide to Speed Up a Slow Site:
https://elementor.com/help/speed-up-a-slow-site/

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear Essex Banners Ltd,

Thank you for reaching out to us.

For the functionality you are looking for, we recommend trying the following third-party plugins:

– https://woocommerce.com/products/bulk-add-to-cart-by-aheadworks/
– https://wordpress.org/plugins/multiple-products-to-cart-for-woocommerce/

We hope you find these resources helpful. Should you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hi @Atiroh,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.elementor-widget-theme-etheme_site-logo a, 
.elementor-widget-theme-etheme_site-logo a img {
    background-color: transparent !important;
}

Kind regards,
The 8Theme Team

Dear @lollo,

We hope this message finds you well.

The number “47” refers to the total count of approved reviews.

If you would like to display all reviews, please ensure they are approved by visiting the following link:
https://**tphone.com/wp-admin/edit.php?post_type=product&page=product-reviews&comment_status=moderated

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hi @dano111222,

Please delete your custom CSS codes and add this custom CSS code instead:

.elementor-3142 .elementor-element.elementor-element-513fe7e .single_add_to_cart_button .button-text:last-child {
     margin-top: 5px;
}
.elementor-3142 .elementor-element.elementor-element-513fe7e .single_add_to_cart_button:hover .button-text:last-child {
     margin-top: 1px;
}

Hope it helps!

Sure @nebcreative!

We’re always here for you.

Best regards,
The 8Theme Team

Dear @Milos,

Please note that the Loco Translate plugin may occasionally not function as expected. As a precaution, we have implemented a custom code as a backup solution.

Best regards,
The 8Theme Team

Dear @Fardin,

We hope this message finds you well.

We would like to inform you that we have created a shortcode: [8theme_join_chat].

To implement this, please add the following code to the functions.php file located in your child theme:

add_shortcode('8theme_join_chat', 'n2t_8theme_join_chat');
function n2t_8theme_join_chat(){
	ob_start();
	printf(
		'<div class="joinchat__woo-btn__wrapper"><div class="joinchat__woo-btn joinchat_app">%s</div></div>', esc_html( jc_common()->settings['woo_btn_text'] )
	);
	return ob_get_clean();
}

Once this is done, we have placed the shortcode below the buttons as shown in the following screenshot: (https://prnt.sc/c7xn-HIknCTF).

The join chat button is now displaying correctly. You are free to place this shortcode wherever you see fit.

Should you have any further questions or need assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team.

Dear Milos,

We hope this message finds you well.

Could you kindly review the setup once more?
Please note that the custom code can be found in the functions.php file of your child theme.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @Tavi,

We hope this message finds you well.

We would like to inform you that we have updated the settings of the Adv Woo Labels plugin and implemented a custom hook. As a result, the labels are now displaying correctly.

Please note, however, that the plugin is currently not functioning with Ajax Pagination or Infinite Scroll on the shop page. For further assistance regarding this limitation, we recommend reaching out to the Adv Woo Labels support team.

Could you kindly review the changes at your convenience?

Best regards,
The 8Theme Team

Dear @Fantasy,

We hope this message finds you well.

Could you kindly reach out to your hosting provider’s support team and request a rollback to a backup from approximately 2–3 days ago? This may help resolve the current issue.

At the moment, we are also unable to access your backend.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @Fardin,

We hope this message finds you well.

Could you kindly resend the admin account credentials (username and password) to us? We attempted to log in using the details provided in the Private Content Area, but unfortunately, they did not work.

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

Dear @kmc,

We hope this message finds you well.

1. Regarding the marquee, kindly add the following custom CSS code to center the content:

body .etheme-marquee-content {
    justify-content: center;
}

2. For the Instagram element, we would appreciate it if you could provide us with some screenshots to help us better understand the issue.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @Fantasy,

Your website seems still broken on our end.

Could you please double check?

Thank you!

Dear @Fantasy,

We hope this message finds you well.

We have noticed that your website is currently utilizing Cloudflare services. At your earliest convenience, could you please clear all caches on the Cloudflare side?

If the issue persists after purging the cache, we kindly recommend restoring the website from the most recent backup.

Thank you for your cooperation.

Best regards,
The 8Theme Team