Luca Rossi

Dear @Khurram Virk,

Thank you for reaching out to us.

We understand that you would like users to be able to select the number of months (e.g., 1, 3, 6, or 12 months) when they add a product to the cart and proceed to checkout, with the total price being automatically calculated based on the selected duration.

Please note that this feature is not currently available in our XStore theme by default. However, as a workaround, we recommend creating a new product attribute named “Month(s)” and adding the following values: 1, 3, 6, 9, and 12. Once created, you can assign this attribute to your variable product to allow customers to choose the desired subscription duration.

If you would like our assistance in setting up this attribute, please let us know and we will be happy to help.

We hope this information is helpful. Should you have any further questions or need additional support, feel free to contact us.

Best regards,
The 8Theme Team

Dear @khurram virk,

We hope this message finds you well.

In order to review and verify your current settings, we kindly request temporary access to your WordPress admin panel.

To grant us access, please create a new user account with Administrator privileges via your WordPress Dashboard. Once the account has been created, you may securely share the login credentials with us through the Private Content section provided for this purpose.

Thank you for your cooperation and support.

Best regards,
The 8Theme Team

Hi @LVRB,

The custom CSS code will look like this:

body.postid-2806 p.sales-booster-total-sales {
    display: none !important;
}

Hope it helps!

Dear @Loja do Bordado,

We hope this message finds you well.

We would like to kindly inform you that replying to your own support topics may inadvertently move them to the bottom of our support queue. This could potentially lead to longer response times. We appreciate your understanding in this matter.

Upon reviewing your website, we are pleased to inform you that its performance score falls within an acceptable range:
https://pagespeed.web.dev/analysis/https-lojadobordado-pt/79uvtb2fyv?hl=en&form_factor=mobile

Should you wish to further improve your website’s performance, we recommend using the WP Rocket plugin, as previously suggested. You may refer to the following guide for detailed instructions on optimizing WP Rocket settings with the XStore theme:
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Please note that website speed optimization falls outside the scope of our standard support services.

Thank you for your understanding.

Best regards,
The 8Theme Team

Dear @krasen,

We kindly ask you to create a new support ticket to help our team assist you more efficiently.

Best regards,
The 8Theme Team

Hi @LVRB,

Please update the previous CSS code to this:

.post-2911 .product-details .price,
.post-2911 .product-details .quantity-wrapper,
.post-2911 .product-details .st-swatch-in-loop,
.post-2911 .product-details form.cart {
    display: none !important;
}

Hope it helps!

Dear @dano111222,

Please note that implementing the requested functionality would require extensive custom coding. For any customizations beyond the default features provided, we kindly invite you to submit a request through our Customization Panel, available at: https://www.8theme.com/account/#etheme_customization_panel.

Kindly be advised that customization services may incur additional charges.

If you have any further questions or need assistance, please do not hesitate to contact us. We are always happy to help.

Best regards,
The 8Theme Team

Dear @Proudpixel,

Thank you for reaching out, and please accept our apologies for any confusion caused.

As the “Profile” (H1 heading title) is already displayed above the breadcrumb, our development team has decided not to include it within the breadcrumb navigation.

We sincerely encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea receives sufficient support from other users, our development team will thoroughly consider its implementation in a future update.

If you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @Elon,

We hope this message finds you well.

1. We noticed that the product image at the following link appears blurry when zoomed in: https://levantleather.com/wp-content/uploads/2024/10/4.png. Could you kindly try uploading the image in its original size to improve clarity?

2. The “Single Product Tabs” element currently does not offer built-in settings to modify its style. However, you can apply the following custom CSS to achieve your desired appearance:

div#tab-description * {
    font-family: Roboto;
    font-size: 20px;
    font-weight: 400;
    color: #0a0a0a;
}

3. As the equal height setting is enabled for all products, and the product title lengths vary, this may affect the layout. To maintain consistency, you can limit the height of product images using the following custom CSS:

.etheme-product-grid-image img {
    max-height: 400px;
}

4. We have also reduced the padding of the breadcrumb section on the single product page as requested. Could you please review it and let us know if it meets your expectations?

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @dano111222,

It’s showing up on the frontend only.

If you would like to remove this bottom margin, please add this custom CSS code:

body .elementor-widget.elementor-widget-etheme_categories {
    margin-bottom: 0 !important;
}

Hope it helps!

Dear @Andy Cooper,

We hope this message finds you well.

We would like to kindly request your permission to update the Elementor plugin on your website to the latest version. Additionally, we kindly ask that you create a full backup of your site prior to the update to ensure the safety of your data.

Thank you for your attention to this matter. Please let us know if you have any questions or concerns.

Best regards,
The 8Theme Team

Dear @Aya Mohamed,

We hope this message finds you well.

Could you kindly let us know which operating system and browsers you are currently using? We have tested the issue on Chrome, Firefox, and Safari using macOS Sequoia 15.5, but were unable to reproduce the problem.

Your input will help us investigate further and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @SM,

We hope this message finds you well.

We would like to inform you that the purchase summary page had been inadvertently redirected to the return and refund page (https://tinyurl.com/2ynks9ge). We have now corrected the issue and restored the page to its original checkout destination.

Everything is functioning properly at this time.

Thank you for your understanding.

Best regards,
The 8Theme Team

Dear @SM,

We hope this message finds you well.

In order to assist you more effectively, we kindly request that you follow the steps outlined below:

1. Please navigate to WooCommerce > Settings > Advanced > Checkout Endpoints, and ensure that the values match those shown in the following screenshot: https://tinyurl.com/2agra5fs.

2. We also recommend temporarily deactivating all third-party plugins that are not included with the XStore theme. You can find a list of the officially supported plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating the additional plugins, please clear your browser cache and check the issue again. It is possible that a conflict with one of the third-party plugins is causing the problem.

If the issue persists, and you are currently using a Child Theme, we suggest switching to the Parent Theme. Once again, please clear your cache and verify whether the issue remains. The problem may be related to custom code within your Child Theme.

3. Should the above steps not resolve the issue, we kindly ask that you provide us with temporary WordPress admin access so we can further investigate your settings. To do this, please create a new user account with Administrator privileges via your WordPress Dashboard. Once the account has been created, you may securely share the login credentials with us through the Private Content section.

Thank you for your cooperation. We look forward to resolving this matter promptly.

Best regards,
The 8Theme Team

Dear @Aya Mohamed,

I hope this message finds you well.

I am another member of the support team, and I would like to confirm that the title is displaying in black on my end, as shown in the following link:

https://tinyurl.com/2xualkak

We have noticed that you are using the LiteSpeed Cache plugin. Could you kindly try purging all caches and then check the issue again?

Thank you for your cooperation.

Best regards,
The 8Theme Team