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My site is glitchy and very slow – Can you please help

This topic has 11 replies, 2 voices, and was last updated 2 weeks, 6 days ago ago by Luca Rossi

Andy Cooper

Participant

May 19, 2025 at 01:22

Hi there,

After installing total cache i have been having issues with my websites loading speed. when i login to the admin dashboard. my site went down uninstalled all the plugins and installed everything one-by one where i saw that total cache was the issue.

I uninstalled the plugin but everything is still slow, getting 503 loading issues, and cant edit pages

after this i deleted my child theme i don’t know if this broke anything

Please, contact administrator
for this information.

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#444719 Copied Theme version: 9.4.13

10 Answers

Luca Rossi

Support staff

May 19, 2025 at 07:49

Dear @Andy Cooper,

We hope this message finds you well.

Please note that website speed can be influenced by a variety of factors. To assess your website’s performance, we recommend using the following tools:

– Google PageSpeed Insights: https://pagespeed.web.dev/?hl=en
– GTMetrix: https://gtmetrix.com/

Additionally, the following resources may assist you in optimizing your website’s speed:

– How to Improve WP Rocket Settings with XStore:
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

– How to Speed Up My Website:
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

– Elementor Guide to Speed Up a Slow Site:
https://elementor.com/help/speed-up-a-slow-site/

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#444742 Copied

Andy Cooper

Participant

May 19, 2025 at 20:33

I had a look and it was the Elementor that broke the site after updating it.

I now have a weird messing after checkout in AMP view

“There was an error processing your order. Please check for any charges in your payment method and review your order history before placing order again”

i dont have this issue on my desktop

#444848 Copied

Luca Rossi

Support staff

May 20, 2025 at 09:43

Dear @Andy Cooper,

We hope this message finds you well.

We have encountered an issue accessing the admin account, and it appears that it may have been removed. Could you kindly verify whether any changes were made to this account?

We would appreciate it if you could double-check at your earliest convenience.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#444920 Copied

Andy Cooper

Participant

May 22, 2025 at 20:33

Sorry for only coming back to you now

here is a list of stuff for you to provide me with a solution
• If i update my Elementor plugin my site breaks
• i would like to remove sign-in with google on my signup page

Please contact administrator
for this information.

#445205 Copied

Luca Rossi

Support staff

May 23, 2025 at 10:21

Dear @Andy Cooper,

We hope this message finds you well.

1. Kindly begin by removing the Google Keys from the Social Authentication Panel settings via the following link:
https://***-2u.co.za/wp-admin/admin.php?page=et-panel-social-authentication

2. We also recommend deactivating any third-party plugins that are not included with the XStore theme. You can find a list of supported plugins here:
https://www.8theme.com/documentation/xstore/plugins/included-plugins/
Once these plugins have been disabled, please clear your browser cache and check if the issue persists. It is possible that one of the additional plugins may be causing the problem.

If the issue continues, we suggest switching to the Parent theme, especially if you are currently using a Child Theme. After making the switch, please clear your cache once more and test the functionality again.

Please let us know the outcome after performing these steps. We are here to assist you further if needed.

Best regards,
The 8Theme Team

#445245 Copied

Andy Cooper

Participant

May 23, 2025 at 14:20

your link is not working

#445263 Copied

Andy Cooper

Participant

May 23, 2025 at 14:24

When i go to the Social Authentication in my theme settings i get this

Files is visible for topic creator and
support staff only.

#445266 Copied

Luca Rossi

Support staff

May 23, 2025 at 17:32

Dear Mr. Cooper,

We hope this message finds you well.

We kindly ask if it would be possible for you to provide us with an administrator account for your website. This access will allow us to manage and support your site more effectively.

Thank you in advance for your cooperation.

Best regards,
The 8Theme Team

#445297 Copied

Andy Cooper

Participant

May 24, 2025 at 15:12

see login details to my site

Please contact administrator
for this information.

#445415 Copied

Luca Rossi

Support staff

May 25, 2025 at 17:15

Dear @Andy Cooper,

We hope this message finds you well.

We would like to kindly request your permission to update the Elementor plugin on your website to the latest version. Additionally, we kindly ask that you create a full backup of your site prior to the update to ensure the safety of your data.

Thank you for your attention to this matter. Please let us know if you have any questions or concerns.

Best regards,
The 8Theme Team

#445466 Copied
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