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Incorrect Redirection to /refund-returns/order-received/ Instead of Default Order Status Page

This topic has 8 replies, 2 voices, and was last updated 2 weeks, 5 days ago ago by Luca Rossi

SM

Participant

May 23, 2025 at 17:00

Incorrect Redirection after clicking on place order button

Please, contact administrator
for this information.

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7 Answers

Luca Rossi

Support staff

May 23, 2025 at 17:46

Dear @SM,

We hope this message finds you well.

In order to assist you more effectively, we kindly request that you follow the steps outlined below:

1. Please navigate to WooCommerce > Settings > Advanced > Checkout Endpoints, and ensure that the values match those shown in the following screenshot: https://tinyurl.com/2agra5fs.

2. We also recommend temporarily deactivating all third-party plugins that are not included with the XStore theme. You can find a list of the officially supported plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating the additional plugins, please clear your browser cache and check the issue again. It is possible that a conflict with one of the third-party plugins is causing the problem.

If the issue persists, and you are currently using a Child Theme, we suggest switching to the Parent Theme. Once again, please clear your cache and verify whether the issue remains. The problem may be related to custom code within your Child Theme.

3. Should the above steps not resolve the issue, we kindly ask that you provide us with temporary WordPress admin access so we can further investigate your settings. To do this, please create a new user account with Administrator privileges via your WordPress Dashboard. Once the account has been created, you may securely share the login credentials with us through the Private Content section.

Thank you for your cooperation. We look forward to resolving this matter promptly.

Best regards,
The 8Theme Team

#445302 Copied

SM

Participant

May 23, 2025 at 19:06

Thank you for your detailed guidance.

I have carefully followed all the steps you provided, including:

Verifying the checkout endpoints under WooCommerce settings

Deactivating all third-party plugins not included with the XStore theme

Clearing the browser cache

Switching from the Child Theme to the Parent Theme

Unfortunately, the issue still persists — the Quick View functionality is now working on the Wishlist page.

but redirection issue is still persists going to wrong URL after placing the order

To help resolve this matter as soon as possible, I’m providing temporary WordPress admin access so your team can investigate directly.

Looking forward to your prompt assistance

Please contact administrator
for this information.

#445304 Copied

SM

Participant

May 24, 2025 at 08:49

please check now

Please contact administrator
for this information.

#445338 Copied

SM

Participant

May 24, 2025 at 10:21

can any one help here

#445340 Copied

SM

Participant

May 24, 2025 at 11:41

@Luca Rossi can you please help here to solve this issue

#445346 Copied

SM

Participant

May 24, 2025 at 13:20

i have tried clearing cache disable all plugin this is not plugin issue its a XStore theme issue please help in this situation asap

#445364 Copied

Luca Rossi

Support staff

May 24, 2025 at 20:19

Dear @SM,

We hope this message finds you well.

We would like to inform you that the purchase summary page had been inadvertently redirected to the return and refund page (https://tinyurl.com/2ynks9ge). We have now corrected the issue and restored the page to its original checkout destination.

Everything is functioning properly at this time.

Thank you for your understanding.

Best regards,
The 8Theme Team

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