Luca Rossi

Dear @khurram virk,

Could you please provide temporary wp-admin access? We need to check the plugin’s settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Dear @montse,

We hope this message finds you well.

We would like to kindly suggest updating the header on the front page by adding containers around the logo, navigation menu, and other elements such as the cart, account, and wishlist icons. This adjustment will help ensure that all header components are displayed correctly, particularly on mobile devices.

For your reference, please see the following screenshots illustrating the recommended layout:

– https://prnt.sc/uOS_s1qSsFio
– https://prnt.sc/ArMYwnqMOmi8

We hope this suggestion proves helpful. Should you have any questions or need further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear Youcef,

We hope this message finds you well.

It appears that one of the third-party plugins may have overridden the default text of the checkout button. To resolve this issue, we have added the following custom code to the functions.php file located in your child theme:

add_filter('woocommerce_order_button_text', 'n2t_woocommerce_order_button_text', 100);
function n2t_woocommerce_order_button_text(){
    return 'Commander';
}

As a result, the checkout button text is now displaying correctly.

Could you please take a moment to review the changes?

Best regards,
The 8Theme Team

Dear Filip,

Thank you for your patience, and please accept our apologies for the delayed response.

Upon thoroughly reviewing the settings of the WooCommerce PDF Invoice plugin, we have confirmed that, at this time, there is no built-in option available to modify the number or filename of the Proforma Invoice.

Implementing such a change would require extensive custom development, which unfortunately falls outside the scope of our standard support services.

We highly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea receives sufficient interest from other users, our development team will gladly consider it for inclusion in a future update.

For any advanced customizations beyond the default features, we invite you to submit a request through our Customization Panel at https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services may incur additional charges.

Should you have any further questions or need additional assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Dear @Siddharth,

We hope this message finds you well.

Could you kindly share your cPanel account credentials or any relevant account information that would allow us to monitor and investigate the high CPU usage?

We appreciate your cooperation and thank you in advance for your assistance.

Best regards,
The 8Theme Team

Dear @anli75,

To ensure that the primary category for all your products is set to “Auto,” please add the following code to the functions.php file located in your child theme:

add_filter('get_post_metadata', 'n2t_get_post_metadata', 999, 5);
function n2t_get_post_metadata($value, $object_id, $meta_key, $single, $meta_type){
    if($meta_key == '_et_primary_category') return 'auto';
    return $value;
}

We hope this solution is helpful.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Lance,

We kindly ask you to navigate to the Tax settings page in your WooCommerce dashboard by visiting the following link:

https://yourdomain.com/wp-admin/admin.php?page=wc-settings&tab=tax

Please configure the settings as shown in the screenshot below:

https://prnt.sc/0e5uUPc9VOlX

For your reference, here is the expected result after applying the changes:

https://prnt.sc/AnR9ZNzqWLFZ

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Filip,

Could you kindly resend your admin account credentials? Unfortunately, the previously provided account is no longer working.

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

Dear @styleverse,

We hope this message finds you well.

It appears that the “Buy Now” button was previously disabled in the customizer settings, as shown in the following screenshot: https://prnt.sc/cTNTWRlRrmGJ. We have now re-enabled this feature for you.

At your earliest convenience, could you please perform a full purge of all LiteSpeed caches and verify the changes on your end?

Regarding website performance, we recommend reviewing the official documentation for the LiteSpeed Cache plugin and adjusting the configuration settings accordingly: https://www.litespeedtech.com/products/cache-plugins/wordpress-acceleration.

Please note that performance optimization falls outside the scope of our standard support services.

Thank you for your understanding.

Best regards,
The 8Theme Team

Dear @anli75,

We hope this message finds you well.

Could you please confirm whether you previously assigned a specific product category to your items? If so, we kindly ask that you edit those products and switch the category setting to “Auto.”

If all of your products are currently assigned to a category under the Primary Category setting, we would be happy to provide you with a custom code to automatically enforce the “Auto” option.

Please let us know how you would like to proceed.

Best regards,
The 8Theme Team

Dear @anli75,

Could you kindly update the product linked below by changing its primary category to “Auto”?

Product Link: https://tinyurl.com/22yesg7b
Admin Edit Link: https://www.test-pongo.com/trepini/wp-admin/post.php?post=6633&action=edit

Please let us know once the update has been completed or if you encounter any issues.

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

Dear @anli75,

We hope this message finds you well.

We noticed that the primary category was previously set to “Adesivi Policloroprenici” (please see the screenshot here: https://prnt.sc/vGK44tWj4ded), which caused the breadcrumb to consistently display that category.

To correct this, we have updated the primary category to “Auto,” and the breadcrumb now displays as expected.

Could you kindly review the changes at your convenience?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @styleverse,

We hope this message finds you well.

We would like to inform you that we have successfully cleared your LiteSpeed cache. Upon checking, the “Buy Now” button is now appearing correctly on our end.

Please let us know if you continue to experience any issues or if there is anything else we can assist you with.

Best regards,
The 8Theme Team

Dear @Loja do Bordado,

We hope this message finds you well.

It has come to our attention that the W3 Total Cache plugin may be causing the mobile version of your website’s header to appear on desktop devices. This issue is likely related to the plugin’s caching configuration or a potential conflict with your theme’s mobile-first design approach.

To help you resolve this matter, we recommend the following troubleshooting steps:

1. Disable Mobile Content Optimization:

– Review your theme settings:
Some themes include built-in mobile optimization features. Please navigate to Appearance > Theme Options in your WordPress dashboard and disable any mobile-specific settings that may be affecting the desktop display.

– Adjust W3 Total Cache settings:
If you are using W3 Total Cache for mobile optimization, go to Performance > Mobile and disable the mobile content optimization option.

2. Clear the Cache:

– Purge all caches:
Navigate to Performance > Purge All Caches and click on “Purge All Caches” to remove any outdated cached data.

– Clear your browser cache:
We also recommend clearing your browser cache and refreshing the page to ensure you are viewing the most recent version of your site.

3. Configure W3 Total Cache for Mobile:

– Enable User Agent Groups:
If you are not using AMP, you may enable both High and Low User Agent Groups in the W3 Total Cache settings. This will allow the plugin to create separate caches for mobile and desktop users.

– Select the appropriate theme:
Ensure that the correct theme is selected from the dropdown menu so that a unique cache is generated for each user agent group.

4. Check for Theme Conflicts:

– Temporarily disable the plugin:
If the issue persists, try deactivating the W3 Total Cache plugin temporarily. If the problem is resolved, it may indicate a conflict between the plugin and your theme.

– Review XStore theme’s cache settings:
In such cases, you may need to adjust your theme’s caching options to prevent conflicts with W3 Total Cache.

5. Debug W3 Total Cache:

– Enable Page Cache Debug:
Go to Performance > General Settings and enable the Page Cache Debug option to access detailed logs of the caching process.

– Review the logs:
Examine the logs to identify any potential issues related to caching that may be contributing to the display problem.

By following the steps above, you should be able to determine the root cause of the issue and implement an effective solution.

For further reference, you may find the following articles helpful:

– https://wordpress.org/support/topic/mobile-version-showing-in-desktop-view-w3-total-cache-plugin/
– https://wordpress.org/support/topic/mobile-on-desktop-with-w3-total-cache/

Should you require any additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @BUZONNECT,

Thank you for reaching out to us.

To remove the “Company Name” field from the checkout page, please add the following code to the functions.php file located within your child theme:

add_filter( 'woocommerce_billing_fields', 'remove_company_name_field' );
function remove_company_name_field( $fields ) {
    unset( $fields['billing_company'] );
    return $fields;
}

Kindly implement the code and let us know if it resolves the issue. Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team