Forum Replies Created

Viewing 30 posts - 811 through 840 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    June 30, 2025 at 15:04

    Hi @Tarje,

    3. Just edit the mobile menu element, then add new items after that select Wishlist & Compare: https://prnt.sc/fQNXDL0hkHvs.

    6. You can disable it under Sale Boosters > Progress Bar: https://prnt.sc/lkT9Cvfbc-S6

    7. Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .etheme-elementor-off-canvas_content-head a {
        opacity: 0;
    }
    

    Please don’t hesitate to reach out if you have any additional questions or need further assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 30, 2025 at 14:42

    Hi @Plethora,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body.rtl .filter-wrap .filter-content {
        gap: 15px;
    }
    body.rtl .open-filters-btn {
        margin-left: 0;
        margin-right: 0;
    }
    body.rtl .open-filters-btn a {
        padding-inline-start: 0;
        padding-inline-end: 23px;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 30, 2025 at 14:29

    Hello Debbie,

    Thank you for your confirmation. We’re glad to hear that everything is working properly now. Should you need any further assistance, please don’t hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 30, 2025 at 14:28

    Dear @Thanos,

    It appears that the issue you are experiencing may be related to cached data. Could you kindly clear your browser cache and check again?

    For your reference, here is how it appears on our end:
    https://prnt.sc/9ATlIPALNcEG

    Please let us know if the issue persists after clearing the cache.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 30, 2025 at 11:16

    Dear @Plethora,

    Thank you for reaching out to us.

    Please note that implementing the requested functionality would require extensive custom coding, which falls outside the scope of our standard support services.

    For any customizations beyond the default features, we kindly encourage you to submit a request through our Customization Panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Kindly be aware that such services may incur additional charges.

    If you have any further questions or need additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 30, 2025 at 11:06

    Hi @thanos,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body .et_b_header-mobile-menu > span svg {
        fill: #fff;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 30, 2025 at 09:16

    Hi @kmc,

    – Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .etheme-search-ajax-results footer.footer-product {
        display: none;
    }
    
    .etheme-search-ajax-results .autocomplete-suggestion {
        min-width: 200px;
        max-width: 200px;
    }
    

    – Add the following code under functions.php file locates in your child theme:

    
    function n2t_text_strings( $translated_text, $text, $domain ) {
    	switch ( $translated_text ) {
    		case 'View all results' :
    			$translated_text = 'Your Custom Text Will Go Here';
    			break;
    	}
    	return $translated_text;
    }
    add_filter( 'gettext', 'n2t_text_strings', 20, 3 );
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 30, 2025 at 07:51

    Dear Thanos,

    We hope this message finds you well.

    We are currently trying to access your website; however, it appears that the admin account we have is no longer active.

    Could you kindly provide us with the updated admin account credentials at your earliest convenience?

    Thank you in advance for your assistance.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    June 30, 2025 at 07:37

    Dear @Omar Quddam,

    We hope this message finds you well.

    Please note that due to the weekend, response times may take up to 48 hours.

    In the meantime, we kindly ask you to update your product attribute by changing the attribute slug to use Latin characters. You can refer to the following screenshot for guidance:
    https://prnt.sc/5zYK2AD5nOrg

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 30, 2025 at 07:03

    Dear @M.,

    Thank you for reaching out.

    Unfortunately, the available hooks for the checkout page are limited to those listed on the following page:
    https://www.businessbloomer.com/woocommerce-visual-hook-guide-checkout-page/

    We kindly recommend testing each hook individually to determine its functionality in your specific setup.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 30, 2025 at 05:28

    Dear @dano111222,

    Can you please also add this custom CSS code?

    
    body .et-request-quote-popup span.et-close-popup {
        top: -20px;
        right: -20px;
        left: auto;
    }
    

    https://prnt.sc/aN1vKsHpCLd7

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    June 30, 2025 at 05:18

    Dear @Yahoo Souq,

    We hope this message finds you well.

    It appears that a font file may also be required for proper implementation. For your reference, please review the following article:
    https://github.com/abdulrysrr/new-dirham-symbol

    Additionally, you can find detailed instructions on how to install a custom font using XStore in the documentation below:
    https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-custom-fonts-with-xstore/

    Should you have any further questions or need assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 28, 2025 at 16:43

    Dear @Omar Quddam,

    We would appreciate it if you could provide us with more detailed information regarding the issues you are experiencing. If possible, kindly include relevant screenshots or a short video to help us better understand the situation.

    We look forward to your response.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 27, 2025 at 17:31

    Dear @M.,

    We hope this message finds you well.

    Kindly add the following code to the functions.php file located within your child theme:

    
    add_action('woocommerce_review_order_before_payment', 'n2t_woocommerce_review_order_before_order_total', 999);
    function n2t_woocommerce_review_order_before_order_total(){
        echo 'Your Custom Text';
    }
    

    This code will display your custom text before the payment section on the checkout page.

    For your reference, a comprehensive list of available WooCommerce checkout hooks can be found at the following link:
    https://www.businessbloomer.com/woocommerce-visual-hook-guide-checkout-page/

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 27, 2025 at 14:27

    Dear @Filip,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 27, 2025 at 14:26

    Dear @WebLxo,

    We hope this message finds you well.

    We have thoroughly reviewed the latest version of the XStore theme and can confirm that the Google Social Login feature is functioning correctly without any issues.

    To help resolve the issue you are experiencing, we kindly recommend the following steps:

    1. Please disable all third-party plugins that are not included with the XStore theme. You can find a list of included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/
    2. After disabling the plugins, clear your browser’s cache and test the functionality again. It is possible that a conflict with an external plugin is causing the issue.

    If the problem persists, we suggest switching to the Parent theme, especially if you are currently using a Child theme. Once again, please clear your cache and check the login functionality. The issue may be related to custom code within your Child theme.

    Please let us know the outcome after performing these steps. We are here to assist you further if needed.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 27, 2025 at 14:25

    Hi @Filip,

    Please navigate to the PDF Invoice setting page under Seller & Buyer tab:

    https://grmtrade.sk/wp-admin/admin.php?page=woo-pdf&tab=seller_details

    https://prnt.sc/d4lwbu18KoTM

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    June 27, 2025 at 10:47

    Dear @Tarje,

    We hope this message finds you well.

    1. To remove the stock status from the quick view, please add the following custom CSS code to your site:

    
    .et-quick-view-canvas p.et_stock {
        display: none;
    }
    

    2. We have resolved the issue related to the shopping cart icon.

    3. The Wishlist and Compare features have been disabled in the mobile menu as per your request.

    4. Currently, when a product is added to the cart, the off-canvas (quick cart) panel from the header will automatically open.

    5. We will double-check the relevant settings. In the meantime, you can enforce the width of the cookie popup by applying the following custom CSS:

    
    body .et-cookies-popup-wrapper {
        max-width: 500px;
    }
    

    Should you have any further questions or need additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 27, 2025 at 08:20

    Dear Filip,

    We hope this message finds you well.

    We would like to inform you that the meta key names previously used were incorrect. To ensure proper functionality, we kindly ask you to review the custom code we have implemented, which includes the correct meta key names.

    Additionally, we have updated the custom code on your website accordingly. As a result, the PDF file now correctly displays the custom macro values.

    Please find below the updated code for your reference:

    
    // Macro for IČO (Business Registration Number)
    add_filter('woo_pdf_macros', 'woo_pdf_custom_macro_ico', 10, 2);
    
    function woo_pdf_custom_macro_ico($macros, $order) {
        $custom_macro_key = '{{woo_pdf_custom_macro_ico}}';
        $custom_macro_value = '';
    
        // Check if order is actually an object
        if (is_object($order)) {
            // Get IČO from order meta
            $ico = get_post_meta($order->get_id(), 'billing_ic', true);//$order->get_meta('_wpify_ic');
            
            // Alternative meta key if the above doesn't work
            if (empty($ico)) {
                $ico = get_post_meta($order->get_id(), '_billing_ic', true);//$order->get_meta('wpify_ic');
            }
            
            $custom_macro_value = !empty($ico) ? $ico : '';
        }
    
        $macros[$custom_macro_key] = $custom_macro_value;
        return $macros;
    }
    
    // Macro for DIČ (Tax Number)
    add_filter('woo_pdf_macros', 'woo_pdf_custom_macro_dic', 10, 2);
    
    function woo_pdf_custom_macro_dic($macros, $order) {
        $custom_macro_key = '{{woo_pdf_custom_macro_dic}}';
        $custom_macro_value = '';
    
        // Check if order is actually an object
        if (is_object($order)) {
            // Get DIČ from order meta
            $dic = get_post_meta($order->get_id(), 'billing_dic', true);//$order->get_meta('_wpify_dic');
            
            // Alternative meta key if the above doesn't work
            if (empty($dic)) {
                $dic = get_post_meta($order->get_id(), '_billing_dic', true);//$order->get_meta('wpify_dic');
            }
            
            $custom_macro_value = !empty($dic) ? $dic : '';
        }
    
        $macros[$custom_macro_key] = $custom_macro_value;
        return $macros;
    }
    
    // Macro for IČ DPH (VAT Number)
    add_filter('woo_pdf_macros', 'woo_pdf_custom_macro_ic_dph', 10, 2);
    
    function woo_pdf_custom_macro_ic_dph($macros, $order) {
        $custom_macro_key = '{{woo_pdf_custom_macro_ic_dph}}';
        $custom_macro_value = '';
    
        // Check if order is actually an object
        if (is_object($order)) {
            // Get IČ DPH from order meta
            $ic_dph = get_post_meta($order->get_id(), 'billing_dic_dph', true);//$order->get_meta('_wpify_dic_dph');
            
            // Alternative meta key if the above doesn't work
            if (empty($ic_dph)) {
                $ic_dph = get_post_meta($order->get_id(), '_billing_dic_dph', true);//$order->get_meta('wpify_dic_dph');
            }
            
            $custom_macro_value = !empty($ic_dph) ? $ic_dph : '';
        }
    
        $macros[$custom_macro_key] = $custom_macro_value;
        return $macros;
    }
    
    // Note: Company name is already available in standard WooCommerce macros
    // Use {{billing_company}} or {{shipping_company}} instead
    
    // Combined macro for all business info in formatted block
    add_filter('woo_pdf_macros', 'woo_pdf_custom_macro_business_info', 10, 2);
    
    function woo_pdf_custom_macro_business_info($macros, $order) {
        $custom_macro_key = '{{woo_pdf_custom_macro_business_info}}';
        $custom_macro_value = '';
    
        // Check if order is actually an object
        if (is_object($order)) {
            // Use standard WooCommerce billing company field
            $company = $order->get_billing_company();
            
            $ico = get_post_meta($order->get_id(), 'billing_ic', true) ?: get_post_meta($order->get_id(), '_billing_ic', true);//$order->get_meta('_wpify_ic') ?: $order->get_meta('wpify_ic');
            $dic = get_post_meta($order->get_id(), 'billing_dic', true) ?: get_post_meta($order->get_id(), '_billing_dic', true);//$order->get_meta('_wpify_dic') ?: $order->get_meta('wpify_dic');
            $ic_dph = get_post_meta($order->get_id(), 'billing_dic_dph', true) ?: get_post_meta($order->get_id(), '_billing_dic_dph', true);//$order->get_meta('_wpify_dic_dph') ?: $order->get_meta('wpify_dic_dph');
            
            $business_info = array();
            
            if (!empty($company)) {
                $business_info[] = $company;
            }
            if (!empty($ico)) {
                $business_info[] = 'IČO: ' . $ico;
            }
            if (!empty($dic)) {
                $business_info[] = 'DIČ: ' . $dic;
            }
            if (!empty($ic_dph)) {
                $business_info[] = 'IČ DPH: ' . $ic_dph;
            }
            
            $custom_macro_value = implode("\n", $business_info);
        }
    
        $macros[$custom_macro_key] = $custom_macro_value;
        return $macros;
    }
    
    /**
     * Usage in PDF templates:
     * 
     * {{woo_pdf_custom_macro_ico}} - displays IČO
     * {{woo_pdf_custom_macro_dic}} - displays DIČ
     * {{woo_pdf_custom_macro_ic_dph}} - displays IČ DPH
     * {{billing_company}} - displays company name (standard WooCommerce macro)
     * {{woo_pdf_custom_macro_business_info}} - displays all business info formatted
     */
    
    

    You can also view a screenshot of the result here: https://prnt.sc/bu_iGEjHjAci

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 27, 2025 at 06:16

    Dear @Tarje,

    We hope this message finds you well.

    Could you kindly assist us by uploading the missing screenshots to the following link: https://prnt.sc/? Currently, we are only able to view one screenshot.

    Thank you in advance for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 26, 2025 at 12:56

    Dear @Filip,

    We hope this message finds you well.

    We kindly request that you provide us with the updated username and password, as the account listed in the private content is currently not functioning.

    Thank you in advance for your assistance.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    June 26, 2025 at 11:28

    Dear @Kamil,

    In addition to translating the XStore Core plugin, please note that it is also necessary to translate the text strings from the XStore theme itself. You can access the relevant translation file via the following link:

    https://sklep.plantis.app/wp-admin/admin.php?path=languages%2Floco%2Fthemes%2Fxstore-pl_PL.po&bundle=xstore&domain=xstore&page=loco-theme&action=file-edit

    For detailed guidance on translating the base theme, we kindly recommend reviewing the documentation available at the link below:

    https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Please feel free to let us know how it goes or if you require any further assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 26, 2025 at 11:25

    Dear @Scott,

    We hope this message finds you well.

    We would like to inform you that we have transitioned to using the Single Product Builder with Elementor, and it appears to be functioning properly. You can review the implementation at the following link:

    https://test.globalfrozen.com/wp-admin/post.php?post=9463&action=elementor#

    At your convenience, could you kindly take a moment to review it again?

    For further details, please refer to the documentation available here:
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    Thank you for your time and support.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 26, 2025 at 10:17

    Dear @Samaira Group,

    If you require any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 26, 2025 at 10:16

    Dear @RichPoetry,

    We hope this message finds you well.

    We have cleared the LiteSpeed cache, and everything appears to be functioning correctly now. Please see the screenshot below for your reference:

    https://prnt.sc/b7piUKW3l76w

    At your convenience, could you kindly check again to confirm that the issue has been resolved?

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 26, 2025 at 08:41

    Dear Kamil,

    We hope this message finds you well.

    You can conveniently translate the texts for the XStore Core plugin by accessing the following link:
    https://sklep.plantis.app/wp-admin/admin.php?path=languages%2Floco%2Fplugins%2Fxstore-core-pl_PL.po&bundle=et-core-plugin%2Fet-core-plugin.php&domain=xstore-core&page=loco-plugin&action=file-edit

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 26, 2025 at 07:52

    Dear @Samaira Group,

    At this time, it is not possible to implement the requested change, as the sidebars used for the category and product pages are the same.

    We highly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea garners sufficient support from other customers, our development team will carefully evaluate the possibility of including it in a future update.

    We appreciate your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 26, 2025 at 06:27

    Dear Samaira Group,

    Kindly navigate to the Widgets Management page at the following link:
    https://samairamedica.com/wp-admin/widgets.php

    Under the “Shop Sidebar” section, you may remove the widgets as shown in the screenshot below for your reference:
    https://prnt.sc/BtEzExybiuZS

    Please feel free to make the necessary adjustments at your convenience.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 26, 2025 at 05:43

    Dear @Omar Quddam,

    We kindly invite you to review the following document:
    https://www.8theme.com/documentation/xstore/xstore-features/variation-swatches-3/

    We hope you find it helpful.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 25, 2025 at 16:56

    Dear Kamil,

    We hope this message finds you well.

    1. Kindly add the following CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    tr.woocommerce-product-attributes-item.woocommerce-product-attributes-item--dimensions {
        display: none;
    }
    

    2. We would also appreciate it if you could provide us with a new admin account, as the credentials previously shared in the Private Content area are no longer working.

    3. Additionally, the issue you are experiencing may be related to a caching plugin. Please try purging all caches or temporarily disabling any cache plugins. As shown in the screenshot below, the menu appears correctly on other pages:
    https://prnt.sc/UuUaiWXWv4JG

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
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    Viewing 840 results - 811 through 840 (of 5,361 total)
Viewing 30 posts - 811 through 840 (of 5,361 total)
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