Luca Rossi

Dear @Atiroh,

We hope this message finds you well.

We would like to inform you that the sticky option has been removed from the container and is now applied directly to the product images element. This adjustment appears to be functioning as expected.

At your convenience, could you kindly double-check to ensure everything is working correctly on your end?

For your reference, we have also added a few spacer elements for testing purposes. Please feel free to remove them as needed.

Best regards,
The 8Theme Team

Dear @Samaira Group,

We kindly request you to add the following code snippet to the functions.php file located within your child theme directory:

/* Remove district (state) fields from checkout */
add_filter( 'woocommerce_checkout_fields', 'remove_state_checkout_field' );

function remove_state_checkout_field( $fields ) {
    unset($fields['billing']['billing_state']);
    unset($fields['shipping']['shipping_state']);
    return $fields;
}

/* Make email field optional during checkout */
add_filter( 'woocommerce_billing_fields', 'custom_override_checkout_fields' );

function custom_override_checkout_fields( $fields ) {
    $fields['billing_email']['required'] = false;
    return $fields;
}

We hope this solution proves helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
8Theme Team

Dear @muhammad,

Thank you for reaching out.

To set up flat rate shipping costs by country, please navigate to WooCommerce > Settings > Shipping in your WordPress dashboard. You can find detailed instructions in the following documentation: https://woocommerce.com/document/setting-up-shipping-zones/

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @Rok,

In order to investigate the issue further and provide the most effective assistance, we kindly request temporary access to your WordPress admin panel and FTP.

To grant WordPress admin access, please create a new user account with Administrator privileges via your WordPress Dashboard. Once the account has been created, you may securely share the login credentials with us through the Private Content section.

For FTP access, we would appreciate it if you could provide the following details:

– FTP Host
– FTP Username
– FTP Password
– FTP Port

If you are unsure how to obtain or create these credentials, we recommend contacting your hosting provider for guidance.

Additionally, we kindly ask you to share the CSV file export that you mentioned, so we can use it for testing purposes.

Thank you in advance for your cooperation. We look forward to resolving the issue promptly.

Best regards,
The 8Theme Team

Dear Rok,

Please note that the CSV file should contain product IDs rather than product slugs.

Additionally, when importing the “Bought Together” products to existing items, please ensure that the associated products already exist in the system.

Should you have any further questions, feel free to reach out.

Best regards,
The 8Theme Team

Hello @Rich Kil,

To move the “Add On Drainboard” category under the desired path (https://ultimaterestaurantequipment.com/product-category/stainless-steel-sinks/commercial-restaurant-sinks/), please follow these steps:

1. Log in to your WordPress Dashboard.
2. Navigate to Products > Categories.
3. Locate the “Add On Drainboard” category in the list.
4. Click “Edit” under the category name.
5. In the “Parent Category” dropdown, select “Commercial Restaurant Sinks” as the new parent.
6. Click the “Update” button to save your changes.

This will place the “Add On Drainboard” category under the correct hierarchy on your website.

If you need any further assistance, feel free to let us know.

Best Regards,
8Theme’s Team

Dear @Tarje,

We hope this message finds you well.

1. Could you kindly confirm whether you would like to remove the price range displayed below the product title, as shown in the following screenshot: https://prnt.sc/wtaAhp-ZA1q7?

If so, please add the following custom CSS code by navigating to XStore > Theme Options > Theme Custom CSS > Global CSS:

.product-type-variable .elementor-widget-woocommerce-product-etheme_price {
    display: none;
}

2. To hide the product stock information, please use the CSS code below:

.woocommerce-variation.single_variation p.et_stock {
    display: none;
}

3. If you wish to remove the arrows from number input fields, kindly add the following CSS:

/* Chrome, Safari, Edge, Opera */
.quantity .quantity-wrapper input.input-text::-webkit-outer-spin-button,
.quantity .quantity-wrapper input.input-text::-webkit-inner-spin-button {
    -webkit-appearance: none;
    margin: 0;
}

/* Firefox */
.quantity .quantity-wrapper input.input-text[type=number] {
    -moz-appearance: textfield;
}

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear Rok,

We hope this message finds you well.

Our development team has prepared a potential solution regarding the import/export functionality for Frequently Bought Together (FBT) products.

Please add this code to your child theme’s functions.php file:

// 1. Add column to importer & exporter
add_filter( 'woocommerce_csv_product_import_mapping_options', 'etheme_add_column_to_importer_exporter', 10 );
add_filter( 'woocommerce_csv_product_import_mapping_default_columns', 'etheme_add_default_column_mapping', 10 );
add_filter( 'woocommerce_product_export_column_names', 'etheme_add_column_to_importer_exporter', 10 );
add_filter( 'woocommerce_product_export_product_default_columns', 'etheme_add_column_to_importer_exporter', 10 );

// 2. Export field value
add_filter( 'woocommerce_product_export_product_column_et_bought_together', 'etheme_get_column_value_bought_together_ids', 10, 2 );

// 3. Register import formatting
add_filter( 'woocommerce_product_importer_formatting_callbacks', function( $callbacks ) {
    $callbacks['et_bought_together'] = function( $value ) {
        return array_filter( array_map( 'absint', explode( ',', $value ) ) );
    };
    return $callbacks;
});

// 4. Process import field and save as meta
add_action( 'woocommerce_product_import_inserted_product_object', 'etheme_process_import', 10, 2 );

function etheme_process_import( $product, $data ) {
    if ( ! empty( $data['et_bought_together'] ) ) {
        update_post_meta( $product->get_id(), '_et_bought_together_slugs', explode('::et_separator::', $data['et_bought_together']) );
        $product->save(); // <- this is required to persist the meta!
    }
}

// 5. Default column mapping
function etheme_add_default_column_mapping( $mappings ) {
    $mappings['Bought Together IDs'] = 'et_bought_together';
    return $mappings;
}

// 6. Register column for import/export
function etheme_add_column_to_importer_exporter( $columns ) {
    $columns['et_bought_together'] = 'Bought Together IDs';
    return $columns;
}

// 7. Get export value
function etheme_get_column_value_bought_together_ids( $value, $product ) {
    $ids = get_post_meta( $product->get_id(), '_et_bought_together_ids', true );

    if ( ! is_array( $ids ) || empty( $ids ) ) {
        return '';
    }

    $slugs = array();

    foreach ( $ids as $id ) {
        $post = get_post( $id );
        if ( $post && $post->post_type === 'product' ) {
            $slugs[] = $post->post_name;
        }
    }

    return implode( '::et_separator::', $slugs );
}

// add_action( 'admin_init', 'etheme_convert_bought_together_slugs_to_ids' );

function etheme_convert_bought_together_slugs_to_ids() {
	if ( get_option( 'et_fbt_slugs_import_convert_done', false ) ) {
		return;
	}

	$args = array(
		'post_type' => 'product',
		'posts_per_page' => -1,
		'meta_query' => array(
			array(
				'key'     => '_et_bought_together_slugs',
				'compare' => 'EXISTS'
			)
		)
	);
	$query = new WP_Query( $args );

	foreach ( $query->posts as $product_post ) {
		$product_id = $product_post->ID;
		$slugs_raw = get_post_meta( $product_id, '_et_bought_together_slugs', true );
		if ( ! $slugs_raw ) continue;

		$slugs = array_map( 'trim', explode( '::et_separator::', $slugs_raw ) );
		$ids = array();

		foreach ( $slugs as $slug ) {
			$related_product = get_page_by_path( $slug, OBJECT, 'product' );
			if ( $related_product ) {
				$ids[] = $related_product->ID;
			}
		}

		if ( $ids ) {
			update_post_meta( $product_id, '_et_bought_together_ids', $ids );
		}
		// optionally delete temp field
		delete_post_meta( $product_id, '_et_bought_together_slugs' );
	}

	// Prevent reprocessing
	update_option( 'et_fbt_slugs_import_convert_done', true );
}

add_filter('woocommerce_debug_tools', function($settings) {
   $settings['convert_et_fbt_slugs_on_import'] = array(
        'name'   => __( 'Convert fbt products after import', 'xstore' ),
        'button' => __( 'Converte', 'xstore' ),
        'desc'   => __( 'This tool will update products with actual fbt products after import process.', 'xstore' ),
        'callback' => 'etheme_convert_bought_together_slugs_to_ids'
    );
    return $settings;
});

Kindly ensure that the same code is applied to both the export and import websites. We have tested the solution locally using two separate environments.

The process involves the following steps:

1. Export products along with all associated data.
2. Import the products into another website.
3. Since FBT products are stored using product IDs, they cannot be correctly mapped during import due to the generation of new IDs. To address this, We have implemented a method to import FBT products using their slugs instead.

After importing, please navigate to WooCommerce → Status → Tools and run the tool as shown in the following screenshot: https://prnt.sc/QOqGxA8hbs83. This will convert the FBT product slugs to the corresponding new product IDs.

Please let us know if you encounter any issues.

Best regards,
The 8Theme Team

Dear @DebbieC,

We hope this message finds you well.

The tag links you inquired about are generated by the following WordPress function: https://wp-kama.com/function/wp_generate_tag_cloud.

We kindly invite you to review the documentation at your convenience. We hope this information proves helpful.

Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @DebbieC,

We kindly ask you to review the source code of the Cool Tag Cloud plugin, which can be accessed via the following link:
https://www.***ypins.co.uk/wp-admin/plugin-editor.php?plugin=cool-tag-cloud%2Fcool-tag-cloud.php&Submit=Select

Please note that any direct modifications made to the plugin files will be lost upon updating the plugin. We recommend implementing changes through a child theme or custom plugin to ensure they are preserved.

Best regards,
The 8Theme Team

Dear @DebbieC,

We hope this message finds you well.

Kindly navigate to the Widget Manager by visiting the following link:
https://www.***pins.co.uk/wp-admin/widgets.php

Once there, please locate the “Cool Tag Cloud” widget and update its settings as needed. For your reference, here is a screenshot illustrating the required changes:
https://prnt.sc/m20hRkdkHM9

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @Rok,

Regarding the following line of code:

$object->update_meta_data( 'et_bought_together_ids', $data['et_bought_together_ids'] );

We kindly request that you update the meta key name to:

'_et_bought_together_ids'

We hope this helps. Please let us know if you have any questions or need further assistance.

Best regards,
The 8Theme Team

Hello @khurram virk,

Thank you for reaching out to us.

To display products in a random order on your Shop page each time it is visited, you can achieve this by adding a custom code snippet to your child theme’s functions.php file or by using a custom plugin. Please follow the steps below:

1. Access your WordPress dashboard.
2. Navigate to Appearance > Theme File Editor.
3. Select your child theme and open the functions.php file.
4. Add the following code at the end of the file:

function custom_random_products_order( $query ) {
    if ( ! is_admin() && is_shop() && $query->is_main_query() ) {
        $query->set( 'orderby', 'rand' );
    }
}
add_action( 'pre_get_posts', 'custom_random_products_order', 999 );

5. Save the changes.

This code will randomize the order of products on your Shop page each time it is loaded.

Please ensure you are using a child theme before making these changes to avoid losing them during theme updates. If you are not familiar with editing theme files, we recommend consulting with a developer or using a plugin that allows custom code insertion.

Should you need further assistance, feel free to contact us.

Best Regards,
8Theme’s Team

Hi @WebLxo,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

form.woocommerce-form.woocommerce-form-register.et_b-tab-content.register.active > div:nth-child(15),
form.woocommerce-form.woocommerce-form-register.et_b-tab-content.register.active > div:nth-child(16){
    display: none;
}

Kind regards,
The 8Theme Team

Dear @Siddharth,

We hope this message finds you well.

We would like to inform you that the current admin account is no longer functioning. Could you kindly provide us with a new one at your earliest convenience?

Thank you in advance for your assistance.

Best regards,
The 8Theme Team