Forum Replies Created

Viewing 30 posts - 5,281 through 5,310 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    January 2, 2024 at 14:55

    Dear Vladimir,

    We hope this message finds you well.

    We are writing to inform you that we have updated the shortcode for the wishlist functionality on your website. The previous shortcode [yith_wcwl_wishlist] has been replaced with the new [xstore_wishlist_page] shortcode. We are pleased to report that this change has been successfully implemented and everything is now functioning correctly.

    Should you have any further inquiries or require additional assistance, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 2, 2024 at 14:46

    Dear Amko,

    We hope this message finds you well.

    We would like to suggest a series of steps to help resolve the issues you are experiencing with the Elementor plugin. Please proceed as follows:

    1. Begin by testing for any conflicts with other plugins. This can often be the source of the problem.
    2. Should the issue remain unresolved, we kindly ask that you consult the following guide for further troubleshooting instructions: [Elementor Troubleshooting Guide](https://elementor.com/help/having-problems-using-elementor/).
    3. If, after following the guide, the problem persists, we would appreciate it if you could provide us with access to your FTP account and WordPress administration credentials:

    – FTP Hosting
    – FTP Username
    – FTP Password
    – WordPress Admin Account
    – WordPres Admin Password

    Your cooperation is greatly appreciated, and we are here to assist you every step of the way.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 2, 2024 at 09:58

    test

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    December 29, 2023 at 10:24

    Dear Mirko,

    We would like to inform you that the aforementioned code will be strategically placed at the footer of the website. This is to ensure that all JavaScript libraries are fully loaded prior to the execution of your custom code.

    Could you kindly specify the code to which you are referring? We would greatly appreciate it if you could share it with us, allowing for a more thorough examination.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 29, 2023 at 05:27

    Dear DEVELOWEB,

    We trust this message finds you well.

    We would like to guide you through the process of disabling the use of images from product variations within your theme settings. Kindly follow the steps outlined below:

    1. Access the ‘Theme Options’ panel.
    2. Proceed to the ‘Variation Swatches’ section.
    3. Navigate to ‘ADVANCED SETTINGS’.
    4. Locate the option titled ‘Use Images From Product Variations’.
    5. Toggle the switch to the ‘OFF’ position.

    For your convenience, we have provided a screenshot illustrating the aforementioned setting: https://prnt.sc/b9jgLlobSdZQ

    We hope you find these instructions useful for your purposes. Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 29, 2023 at 05:19

    Dear Mirko,

    We hope this message finds you well.

    Should you prefer not to utilize third-party plugins, we kindly suggest that you insert the code snippet provided below into the functions.php file within your child theme directory:

    
    add_action('wp_footer', 'n2t_wp_footer');
    function n2t_wp_footer(){
        ?>
        <script>
            /* your javascript code will go here */
        </script>
        <?php
    }
    

    Replace /* your javascript code will go here */ with your javascript codes.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 28, 2023 at 08:52

    Dear WeMee Store,

    We have observed that the current maximum execution time setting for your system is configured to ‘0’. According to our understanding, if this value were adjusted to ‘360’, the system should reflect this change accordingly, as illustrated in the following screenshot: https://prnt.sc/AeOD78EAO5ZS.

    To assist you further and investigate this matter in detail, we kindly request that you provide us with your hosting information. This will enable us to conduct a thorough review and offer the necessary support.

    We appreciate your cooperation and look forward to your prompt response.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 28, 2023 at 07:17

    Dear @Azza,

    It is our pleasure to be of assistance. Should you require any further support, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 28, 2023 at 06:38

    Dear Azza,

    We are pleased to inform you that we have made some minor updates to the custom CSS codes. As a result, the functionality appears to be operating correctly, as evidenced by the following screenshot: https://prnt.sc/we-wO9TbantM

    We kindly ask that you take a moment to review the changes at your earliest convenience. Please ensure that you clear all browser and system caches before proceeding with the verification to avoid any discrepancies caused by cached data.

    Your attention to this matter is greatly appreciated. Should you encounter any issues or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 28, 2023 at 04:42

    Dear @Kombajn88,

    We hope this message finds you well.

    We would like to inform you that the section you are currently viewing is the secondary menu. To update the links for the menu items, kindly proceed to the following URL: [Private Content]

    Please follow these steps upon arrival at the designated page:

    1. Remove the existing menu items.
    2. Subsequently, add the product categories, which can be found on the left-hand side of the interface. For your reference, here is a screenshot illustrating the process: https://prnt.sc/Rf4KqehM_CWN

    We trust that these instructions will be of assistance to you. Should you require any further guidance, please do not hesitate to reach out.

    Best regards,

    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    December 28, 2023 at 04:13

    Dear Azza,

    We would like to inform you that the visibility issue with the icons on your website is due to the lazyload functionality within the Litespeed cache plugin. To resolve this matter, we kindly request that you disable the Litespeed cache plugin and then verify if the icons are displayed correctly.

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 27, 2023 at 15:27

    Dear @Kombajn88,

    We hope this message finds you well.

    We would like to inform you that any custom code added directly to the parent theme will be overwritten upon updating the theme. To prevent this, we highly recommend utilizing a child theme. Should you prefer not to install a child theme, an alternative solution is to employ a third-party plugin.

    For your convenience, we have installed the WPCode Snippet plugin on your behalf, which can be found at the following URL: https://wordpress.org/plugins/insert-headers-and-footers/. Additionally, we have taken the liberty of adjusting the codes for you to ensure optimal functionality.

    Should you require any further assistance or have any questions, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    December 27, 2023 at 15:13

    Hi @Azza,

    Sorry for the confusion!

    Please try with the following custom CSS codes instead:

    
    .et-mobile-panel .menu .type-img.position-left-bottom, 
    .et-mobile-panel .menu .type-img.position-left-center, 
    .et-mobile-panel .menu .type-img.position-left-top,
    .header-mobile-menu .menu .type-img.position-left-bottom, 
    .header-mobile-menu .menu .type-img.position-left-center, 
    .header-mobile-menu .menu .type-img.position-left-top {
        flex-direction: inherit;
        justify-content: flex-start;
    }
    

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 27, 2023 at 11:50

    Dear @Kombajn88,

    We hope this message finds you well.

    We suspect that the difficulties you are experiencing may be related to cache issues. To facilitate a thorough investigation, we kindly request that you provide us with the credentials for your administrative account, as well as the URL of your website. This will enable us to examine the matter more closely and provide the necessary support.

    Additionally, we have included a comprehensive guide to assist you with the installation and configuration of the child theme. You can access the guide at the following link: https://www.8theme.com/documentation/docs/child-theme/

    We appreciate your cooperation and look forward to resolving your concerns promptly.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 26, 2023 at 12:42

    Dear WeMee Store,

    We hope this message finds you well.

    We wish to inform you that the matter you have brought to our attention has been duly escalated to our development team. They are currently addressing the issue with the utmost priority.

    Please rest assured that we are making every effort to expedite the release of a patch to resolve this matter. We anticipate providing you with the necessary solution at the earliest opportunity.

    We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and patience in this regard.

    Alternately, you can switch to the Single Product Pagebuilder with Elementor: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    Best regards,
    The 8theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 25, 2023 at 16:18

    Hello, @WeMee Store,

    We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
    Please be patient and do not change access.

    Kind Regards,
    8theme team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 25, 2023 at 04:56

    You’re most welcome.

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 25, 2023 at 04:46

    Dear Rodlens Hora,

    We hope this message finds you well.

    We kindly request that you make an update to the custom CSS codes for your website. Please replace the existing CSS with the following code:

    
    .wp-block-table {
        overflow-x: auto;
    }
    .wp-block-table table {
        border-collapse: collapse;
        width: 100%;
    }
    .wp-block-table thead {
        border-bottom: 3px solid;
    }
    .wp-block-table tfoot {
        border-top: 3px solid;
    }
    .wp-block-table td, .wp-block-table th {
        border: 1px solid;
        padding: .5em;
    }
    .wp-block-table .has-fixed-layout {
        table-layout: fixed;
        width: 100%;
    }
    .wp-block-table .has-fixed-layout td, .wp-block-table .has-fixed-layout th {
        word-break: break-word;
    }
    .wp-block-table.aligncenter, .wp-block-table.alignleft, .wp-block-table.alignright {
        display: table;
        width: auto;
    }
    .wp-block-table.aligncenter td, .wp-block-table.aligncenter th, .wp-block-table.alignleft td, .wp-block-table.alignleft th, .wp-block-table.alignright td, .wp-block-table.alignright th {
        word-break: break-word;
    }
    .wp-block-table .has-subtle-light-gray-background-color {
        background-color: #f3f4f5;
    }
    .wp-block-table .has-subtle-pale-green-background-color {
        background-color: #e9fbe5;
    }
    .wp-block-table .has-subtle-pale-blue-background-color {
        background-color: #e7f5fe;
    }
    .wp-block-table .has-subtle-pale-pink-background-color {
        background-color: #fcf0ef;
    }
    .wp-block-table.is-style-stripes {
        background-color: transparent;
        border-bottom: 1px solid #f0f0f0;
        border-collapse: inherit;
        border-spacing: 0;
    }
    .wp-block-table.is-style-stripes tbody tr:nth-child(odd) {
        background-color: #f0f0f0;
    }
    .wp-block-table.is-style-stripes.has-subtle-light-gray-background-color tbody tr:nth-child(odd) {
        background-color: #f3f4f5;
    }
    .wp-block-table.is-style-stripes.has-subtle-pale-green-background-color tbody tr:nth-child(odd) {
        background-color: #e9fbe5;
    }
    .wp-block-table.is-style-stripes.has-subtle-pale-blue-background-color tbody tr:nth-child(odd) {
        background-color: #e7f5fe;
    }
    .wp-block-table.is-style-stripes.has-subtle-pale-pink-background-color tbody tr:nth-child(odd) {
        background-color: #fcf0ef;
    }
    .wp-block-table.is-style-stripes td, .wp-block-table.is-style-stripes th {
        border-color: transparent;
    }
    .wp-block-table .has-border-color td, .wp-block-table .has-border-color th, .wp-block-table .has-border-color tr, .wp-block-table .has-border-color > * {
        border-color: inherit;
    }
    .wp-block-table table[style*=border-top-color] tr:first-child, .wp-block-table table[style*=border-top-color] tr:first-child td, .wp-block-table table[style*=border-top-color] tr:first-child th, .wp-block-table table[style*=border-top-color] > *, .wp-block-table table[style*=border-top-color] > * td, .wp-block-table table[style*=border-top-color] > * th {
        border-top-color: inherit;
    }
    .wp-block-table table[style*=border-top-color] tr:not(:first-child) {
        border-top-color: currentColor;
    }
    .wp-block-table table[style*=border-right-color] td:last-child, .wp-block-table table[style*=border-right-color] th, .wp-block-table table[style*=border-right-color] tr, .wp-block-table table[style*=border-right-color] > * {
        border-right-color: inherit;
    }
    .wp-block-table table[style*=border-bottom-color] tr:last-child, .wp-block-table table[style*=border-bottom-color] tr:last-child td, .wp-block-table table[style*=border-bottom-color] tr:last-child th, .wp-block-table table[style*=border-bottom-color] > *, .wp-block-table table[style*=border-bottom-color] > * td, .wp-block-table table[style*=border-bottom-color] > * th {
        border-bottom-color: inherit;
    }
    .wp-block-table table[style*=border-bottom-color] tr:not(:last-child) {
        border-bottom-color: currentColor;
    }
    .wp-block-table table[style*=border-left-color] td:first-child, .wp-block-table table[style*=border-left-color] th, .wp-block-table table[style*=border-left-color] tr, .wp-block-table table[style*=border-left-color] > * {
        border-left-color: inherit;
    }
    .wp-block-table table[style*=border-style] td, .wp-block-table table[style*=border-style] th, .wp-block-table table[style*=border-style] tr, .wp-block-table table[style*=border-style] > * {
        border-style: inherit;
    }
    .wp-block-table table[style*=border-width] td, .wp-block-table table[style*=border-width] th, .wp-block-table table[style*=border-width] tr, .wp-block-table table[style*=border-width] > * {
        border-style: inherit;
        border-width: inherit;
    }
    .wp-block-table table td:last-child, 
    .wp-block-table table th:last-child {
        text-align: left;
        text-align: start;
    }
    body .wp-block-table table td, 
    body .wp-block-table table th {
        padding: 0.5em;
    }
    body .wp-block-table td.has-text-align-center, 
    body .wp-block-table th.has-text-align-center {
        text-align: center;
    }
    body .wp-block-table td.has-text-align-right, 
    body .wp-block-table th.has-text-align-right {
        text-align: right;
    }
    

    Please implement these changes at your earliest convenience and inform us of the outcome. Should you encounter any issues or require further assistance, do not hesitate to reach out.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 24, 2023 at 08:39

    Hi @Rodlens Hora,

    We’re trying to login using your temporarily link but it’s not working anymore.

    Can you please double check?

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    December 23, 2023 at 16:20

    Dear Rodlens Hora,

    We hope this message finds you well.

    To address the issue you are experiencing, we kindly request that you implement the following CSS code. Please navigate to the Theme Options, select Theme Custom CSS, and then insert the code into the Global CSS section:

    
    .wp-block-table {
        overflow-x: auto;
    }
    
    .wp-block-table table {
        border-collapse: collapse;
        width: 100%;
    }
    
    .wp-block-table thead {
        border-bottom: 3px solid;
    }
    
    .wp-block-table tfoot {
        border-top: 3px solid;
    }
    
    .wp-block-table td, .wp-block-table th {
        border: 1px solid;
        padding: .5em;
    }
    
    .wp-block-table .has-fixed-layout {
        table-layout: fixed;
        width: 100%;
    }
    
    .wp-block-table .has-fixed-layout td, .wp-block-table .has-fixed-layout th {
        word-break: break-word;
    }
    
    .wp-block-table.aligncenter, .wp-block-table.alignleft, .wp-block-table.alignright {
        display: table;
        width: auto;
    }
    
    .wp-block-table.aligncenter td, .wp-block-table.aligncenter th, .wp-block-table.alignleft td, .wp-block-table.alignleft th, .wp-block-table.alignright td, .wp-block-table.alignright th {
        word-break: break-word;
    }
    
    .wp-block-table .has-subtle-light-gray-background-color {
        background-color: #f3f4f5;
    }
    
    .wp-block-table .has-subtle-pale-green-background-color {
        background-color: #e9fbe5;
    }
    
    .wp-block-table .has-subtle-pale-blue-background-color {
        background-color: #e7f5fe;
    }
    
    .wp-block-table .has-subtle-pale-pink-background-color {
        background-color: #fcf0ef;
    }
    
    .wp-block-table.is-style-stripes {
        background-color: transparent;
        border-bottom: 1px solid #f0f0f0;
        border-collapse: inherit;
        border-spacing: 0;
    }
    
    .wp-block-table.is-style-stripes tbody tr:nth-child(odd) {
        background-color: #f0f0f0;
    }
    
    .wp-block-table.is-style-stripes.has-subtle-light-gray-background-color tbody tr:nth-child(odd) {
        background-color: #f3f4f5;
    }
    
    .wp-block-table.is-style-stripes.has-subtle-pale-green-background-color tbody tr:nth-child(odd) {
        background-color: #e9fbe5;
    }
    
    .wp-block-table.is-style-stripes.has-subtle-pale-blue-background-color tbody tr:nth-child(odd) {
        background-color: #e7f5fe;
    }
    
    .wp-block-table.is-style-stripes.has-subtle-pale-pink-background-color tbody tr:nth-child(odd) {
        background-color: #fcf0ef;
    }
    
    .wp-block-table.is-style-stripes td, .wp-block-table.is-style-stripes th {
        border-color: transparent;
    }
    
    .wp-block-table .has-border-color td, .wp-block-table .has-border-color th, .wp-block-table .has-border-color tr, .wp-block-table .has-border-color > * {
        border-color: inherit;
    }
    
    .wp-block-table table[style*=border-top-color] tr:first-child, .wp-block-table table[style*=border-top-color] tr:first-child td, .wp-block-table table[style*=border-top-color] tr:first-child th, .wp-block-table table[style*=border-top-color] > *, .wp-block-table table[style*=border-top-color] > * td, .wp-block-table table[style*=border-top-color] > * th {
        border-top-color: inherit;
    }
    
    .wp-block-table table[style*=border-top-color] tr:not(:first-child) {
        border-top-color: currentColor;
    }
    
    .wp-block-table table[style*=border-right-color] td:last-child, .wp-block-table table[style*=border-right-color] th, .wp-block-table table[style*=border-right-color] tr, .wp-block-table table[style*=border-right-color] > * {
        border-right-color: inherit;
    }
    
    .wp-block-table table[style*=border-bottom-color] tr:last-child, .wp-block-table table[style*=border-bottom-color] tr:last-child td, .wp-block-table table[style*=border-bottom-color] tr:last-child th, .wp-block-table table[style*=border-bottom-color] > *, .wp-block-table table[style*=border-bottom-color] > * td, .wp-block-table table[style*=border-bottom-color] > * th {
        border-bottom-color: inherit;
    }
    
    .wp-block-table table[style*=border-bottom-color] tr:not(:last-child) {
        border-bottom-color: currentColor;
    }
    
    .wp-block-table table[style*=border-left-color] td:first-child, .wp-block-table table[style*=border-left-color] th, .wp-block-table table[style*=border-left-color] tr, .wp-block-table table[style*=border-left-color] > * {
        border-left-color: inherit;
    }
    
    .wp-block-table table[style*=border-style] td, .wp-block-table table[style*=border-style] th, .wp-block-table table[style*=border-style] tr, .wp-block-table table[style*=border-style] > * {
        border-style: inherit;
    }
    
    .wp-block-table table[style*=border-width] td, .wp-block-table table[style*=border-width] th, .wp-block-table table[style*=border-width] tr, .wp-block-table table[style*=border-width] > * {
        border-style: inherit;
        border-width: inherit;
    }
    
    .wp-block-table table td:last-child, 
    .wp-block-table table th:last-child {
        text-align: left;
        text-align: start;
    }
    
    .wp-block-table table td:first-child, 
    .wp-block-table table th:first-child {
        padding-left: 0.5em;
    }
    

    We trust that the above code will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 23, 2023 at 11:20

    Dear Adam,

    We would like to inform you that we have successfully integrated the codes into the system. The changes can be viewed at the following link:

    [Private Content]

    We kindly request that you clear your cache and verify the modifications at your earliest convenience.

    We appreciate your cooperation and look forward to your confirmation.

    Thank you.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    December 22, 2023 at 13:43

    Hi @gewoonbovenaan,

    We would like to inform you that there was a conflict identified between the “bought together” feature and PHP version 8.0.

    Our team has promptly addressed this issue by applying a HOTFIX on your behalf, and we are pleased to report that everything should now be functioning correctly.

    Furthermore, we recommend that you consider upgrading to PHP version 8.x.x to ensure enhanced stability and performance for your system.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 22, 2023 at 10:52

    Hi @lee,

    Currently, the option you are inquiring about is not available. However, we invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    If you wish a developers team can personally assist you via customization service.
    To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
    Customize your website to suit your needs and make it stand out with expert dev team.

    Thank you for your cooperation and understanding.

    Kind Regards,
    8theme team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 22, 2023 at 09:59

    Dear @coffeedog,

    We hope this message finds you well.

    We are pleased to inform you that we have successfully applied the necessary hotfix to address the issue you were experiencing. The modification has been made within the functions.php file, specifically at line 7:22, in your child theme.

    For your reference, you can view the changes here: [https://prnt.sc/fVKkXMeeJ02T](https://prnt.sc/fVKkXMeeJ02T)

    We kindly ask that you review the update at your earliest convenience and confirm its effectiveness. Should you encounter any further difficulties or require additional assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 22, 2023 at 06:45

    Hello @Nazir,

    We are pleased to inform you that we have released a hotfix and have successfully applied it to your website: https://prnt.sc/WL0fKwY7eDl4

    Everything is functioning normally at this time. Please clear your browser cache and then check your website to see the updates in effect.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 22, 2023 at 04:56

    Hello @TheOne,

    Thank you for reaching out to us with your concern.

    We are experiencing a 500 server error(https://prnt.sc/a-yt0yNb9fXU) when attempting to change the number of products displayed on your website. We’ve already taken by increasing the WP Memory Limit to 512MB(https://prnt.sc/q1XdUkQaxQlH), and it didn’t helps also.

    To address this problem, we recommend the following actions:

    1. Test for Plugin Conflicts: Deactivate all plugins except for the ones directly related to the functionality of changing the product number. If the issue resolves, reactivate each plugin one by one to identify the culprit. Remember to clear your cache after each activation to ensure you’re seeing the most recent changes.

    2. Contact Your Hosting Provider: If the plugin test does not resolve the issue, the next step is to get in touch with your hosting provider. Inform them about the 500 error you are encountering. They should be able to check the server logs and identify any underlying issues that might be causing the error.

    Please proceed with these steps and let us know the outcome. We are here to assist you further if needed.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 21, 2023 at 14:06

    Hello @lee,

    To switch to the default gallery of WooCommerce, you have to disable the Single Product Builder also. To do that, please follow these steps:

    1. Navigate to Theme Options > WooCommerce(Shop) > Single Product Builder > switch to OFF: https://prnt.sc/RFpbIDcx38-L
    2. Then go to Theme Options > WooCommerce(Shop) > Single Product Page >
    Variation Gallery > switch to OFF: https://prnt.sc/vd31SSZIdzVU
    3. After that go to Theme Options > WooCommerce(Shop) > Single Product Page > Layout:
    – Zoom > switch to OFF
    – Gallery Slider > select Disable
    https://prnt.sc/TsX5SurVjYL7

    Hope it helps!

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 21, 2023 at 10:34

    Hello @lee,

    Thank you for reaching out and sharing the solution you’ve implemented. I’m glad to hear that you’ve successfully resolved the issue with the account menu items.

    Regarding your question about the XStore theme and its product galleries, XStore does indeed use a custom gallery for product pages. However, if you need to use a plugin that requires WooCommerce’s default product gallery, you might need to use custom hooks provided by the theme. Here are the hooks related to the product gallery that you mentioned:

    
    etheme_before_single_product_image
    etheme_after_single_product_image
    

    You can use these hooks to customize the product image area, potentially allowing you to integrate the default WooCommerce gallery.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 21, 2023 at 10:03

    Hello @khurram virk,

    Could you please send us the export of the latest backup zip file of your website. We would like to import your backup to our dev sites for the testing. This issue can be related to the server issues.

    Thank you for your cooperation and understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 21, 2023 at 06:58

    Hello, @khurram virk,

    We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
    Please be patient and do not change access.

    Kind Regards,
    8theme team

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