Dear Amko,

We hope this message finds you well.

We would like to suggest a series of steps to help resolve the issues you are experiencing with the Elementor plugin. Please proceed as follows:

1. Begin by testing for any conflicts with other plugins. This can often be the source of the problem.
2. Should the issue remain unresolved, we kindly ask that you consult the following guide for further troubleshooting instructions: [Elementor Troubleshooting Guide](https://elementor.com/help/having-problems-using-elementor/).
3. If, after following the guide, the problem persists, we would appreciate it if you could provide us with access to your FTP account and WordPress administration credentials:

– FTP Hosting
– FTP Username
– FTP Password
– WordPress Admin Account
– WordPres Admin Password

Your cooperation is greatly appreciated, and we are here to assist you every step of the way.

Best regards,
The 8Theme Team

Dear Mirko,

We would like to inform you that the aforementioned code will be strategically placed at the footer of the website. This is to ensure that all JavaScript libraries are fully loaded prior to the execution of your custom code.

Could you kindly specify the code to which you are referring? We would greatly appreciate it if you could share it with us, allowing for a more thorough examination.

Best regards,
The 8Theme Team

Dear Mirko,

We hope this message finds you well.

Should you prefer not to utilize third-party plugins, we kindly suggest that you insert the code snippet provided below into the functions.php file within your child theme directory:

add_action('wp_footer', 'n2t_wp_footer');
function n2t_wp_footer(){
    ?>
    <script>
        /* your javascript code will go here */
    </script>
    <?php
}

Replace /* your javascript code will go here */ with your javascript codes.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Azza,

It is our pleasure to be of assistance. Should you require any further support, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Kombajn88,

We hope this message finds you well.

We would like to inform you that the section you are currently viewing is the secondary menu. To update the links for the menu items, kindly proceed to the following URL: [Private Content]

Please follow these steps upon arrival at the designated page:

1. Remove the existing menu items.
2. Subsequently, add the product categories, which can be found on the left-hand side of the interface. For your reference, here is a screenshot illustrating the process: https://prnt.sc/Rf4KqehM_CWN

We trust that these instructions will be of assistance to you. Should you require any further guidance, please do not hesitate to reach out.

Best regards,

The 8Theme Team

Dear @Kombajn88,

We hope this message finds you well.

We would like to inform you that any custom code added directly to the parent theme will be overwritten upon updating the theme. To prevent this, we highly recommend utilizing a child theme. Should you prefer not to install a child theme, an alternative solution is to employ a third-party plugin.

For your convenience, we have installed the WPCode Snippet plugin on your behalf, which can be found at the following URL: https://wordpress.org/plugins/insert-headers-and-footers/. Additionally, we have taken the liberty of adjusting the codes for you to ensure optimal functionality.

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @Kombajn88,

We hope this message finds you well.

We suspect that the difficulties you are experiencing may be related to cache issues. To facilitate a thorough investigation, we kindly request that you provide us with the credentials for your administrative account, as well as the URL of your website. This will enable us to examine the matter more closely and provide the necessary support.

Additionally, we have included a comprehensive guide to assist you with the installation and configuration of the child theme. You can access the guide at the following link: https://www.8theme.com/documentation/docs/child-theme/

We appreciate your cooperation and look forward to resolving your concerns promptly.

Best regards,
The 8Theme Team

Hello, @WeMee Store,

We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
Please be patient and do not change access.

Kind Regards,
8theme team

Dear Rodlens Hora,

We hope this message finds you well.

We kindly request that you make an update to the custom CSS codes for your website. Please replace the existing CSS with the following code:

.wp-block-table {
    overflow-x: auto;
}
.wp-block-table table {
    border-collapse: collapse;
    width: 100%;
}
.wp-block-table thead {
    border-bottom: 3px solid;
}
.wp-block-table tfoot {
    border-top: 3px solid;
}
.wp-block-table td, .wp-block-table th {
    border: 1px solid;
    padding: .5em;
}
.wp-block-table .has-fixed-layout {
    table-layout: fixed;
    width: 100%;
}
.wp-block-table .has-fixed-layout td, .wp-block-table .has-fixed-layout th {
    word-break: break-word;
}
.wp-block-table.aligncenter, .wp-block-table.alignleft, .wp-block-table.alignright {
    display: table;
    width: auto;
}
.wp-block-table.aligncenter td, .wp-block-table.aligncenter th, .wp-block-table.alignleft td, .wp-block-table.alignleft th, .wp-block-table.alignright td, .wp-block-table.alignright th {
    word-break: break-word;
}
.wp-block-table .has-subtle-light-gray-background-color {
    background-color: #f3f4f5;
}
.wp-block-table .has-subtle-pale-green-background-color {
    background-color: #e9fbe5;
}
.wp-block-table .has-subtle-pale-blue-background-color {
    background-color: #e7f5fe;
}
.wp-block-table .has-subtle-pale-pink-background-color {
    background-color: #fcf0ef;
}
.wp-block-table.is-style-stripes {
    background-color: transparent;
    border-bottom: 1px solid #f0f0f0;
    border-collapse: inherit;
    border-spacing: 0;
}
.wp-block-table.is-style-stripes tbody tr:nth-child(odd) {
    background-color: #f0f0f0;
}
.wp-block-table.is-style-stripes.has-subtle-light-gray-background-color tbody tr:nth-child(odd) {
    background-color: #f3f4f5;
}
.wp-block-table.is-style-stripes.has-subtle-pale-green-background-color tbody tr:nth-child(odd) {
    background-color: #e9fbe5;
}
.wp-block-table.is-style-stripes.has-subtle-pale-blue-background-color tbody tr:nth-child(odd) {
    background-color: #e7f5fe;
}
.wp-block-table.is-style-stripes.has-subtle-pale-pink-background-color tbody tr:nth-child(odd) {
    background-color: #fcf0ef;
}
.wp-block-table.is-style-stripes td, .wp-block-table.is-style-stripes th {
    border-color: transparent;
}
.wp-block-table .has-border-color td, .wp-block-table .has-border-color th, .wp-block-table .has-border-color tr, .wp-block-table .has-border-color > * {
    border-color: inherit;
}
.wp-block-table table[style*=border-top-color] tr:first-child, .wp-block-table table[style*=border-top-color] tr:first-child td, .wp-block-table table[style*=border-top-color] tr:first-child th, .wp-block-table table[style*=border-top-color] > *, .wp-block-table table[style*=border-top-color] > * td, .wp-block-table table[style*=border-top-color] > * th {
    border-top-color: inherit;
}
.wp-block-table table[style*=border-top-color] tr:not(:first-child) {
    border-top-color: currentColor;
}
.wp-block-table table[style*=border-right-color] td:last-child, .wp-block-table table[style*=border-right-color] th, .wp-block-table table[style*=border-right-color] tr, .wp-block-table table[style*=border-right-color] > * {
    border-right-color: inherit;
}
.wp-block-table table[style*=border-bottom-color] tr:last-child, .wp-block-table table[style*=border-bottom-color] tr:last-child td, .wp-block-table table[style*=border-bottom-color] tr:last-child th, .wp-block-table table[style*=border-bottom-color] > *, .wp-block-table table[style*=border-bottom-color] > * td, .wp-block-table table[style*=border-bottom-color] > * th {
    border-bottom-color: inherit;
}
.wp-block-table table[style*=border-bottom-color] tr:not(:last-child) {
    border-bottom-color: currentColor;
}
.wp-block-table table[style*=border-left-color] td:first-child, .wp-block-table table[style*=border-left-color] th, .wp-block-table table[style*=border-left-color] tr, .wp-block-table table[style*=border-left-color] > * {
    border-left-color: inherit;
}
.wp-block-table table[style*=border-style] td, .wp-block-table table[style*=border-style] th, .wp-block-table table[style*=border-style] tr, .wp-block-table table[style*=border-style] > * {
    border-style: inherit;
}
.wp-block-table table[style*=border-width] td, .wp-block-table table[style*=border-width] th, .wp-block-table table[style*=border-width] tr, .wp-block-table table[style*=border-width] > * {
    border-style: inherit;
    border-width: inherit;
}
.wp-block-table table td:last-child, 
.wp-block-table table th:last-child {
    text-align: left;
    text-align: start;
}
body .wp-block-table table td, 
body .wp-block-table table th {
    padding: 0.5em;
}
body .wp-block-table td.has-text-align-center, 
body .wp-block-table th.has-text-align-center {
    text-align: center;
}
body .wp-block-table td.has-text-align-right, 
body .wp-block-table th.has-text-align-right {
    text-align: right;
}

Please implement these changes at your earliest convenience and inform us of the outcome. Should you encounter any issues or require further assistance, do not hesitate to reach out.

Best regards,
8Theme’s Team

Dear Rodlens Hora,

We hope this message finds you well.

To address the issue you are experiencing, we kindly request that you implement the following CSS code. Please navigate to the Theme Options, select Theme Custom CSS, and then insert the code into the Global CSS section:

.wp-block-table {
    overflow-x: auto;
}

.wp-block-table table {
    border-collapse: collapse;
    width: 100%;
}

.wp-block-table thead {
    border-bottom: 3px solid;
}

.wp-block-table tfoot {
    border-top: 3px solid;
}

.wp-block-table td, .wp-block-table th {
    border: 1px solid;
    padding: .5em;
}

.wp-block-table .has-fixed-layout {
    table-layout: fixed;
    width: 100%;
}

.wp-block-table .has-fixed-layout td, .wp-block-table .has-fixed-layout th {
    word-break: break-word;
}

.wp-block-table.aligncenter, .wp-block-table.alignleft, .wp-block-table.alignright {
    display: table;
    width: auto;
}

.wp-block-table.aligncenter td, .wp-block-table.aligncenter th, .wp-block-table.alignleft td, .wp-block-table.alignleft th, .wp-block-table.alignright td, .wp-block-table.alignright th {
    word-break: break-word;
}

.wp-block-table .has-subtle-light-gray-background-color {
    background-color: #f3f4f5;
}

.wp-block-table .has-subtle-pale-green-background-color {
    background-color: #e9fbe5;
}

.wp-block-table .has-subtle-pale-blue-background-color {
    background-color: #e7f5fe;
}

.wp-block-table .has-subtle-pale-pink-background-color {
    background-color: #fcf0ef;
}

.wp-block-table.is-style-stripes {
    background-color: transparent;
    border-bottom: 1px solid #f0f0f0;
    border-collapse: inherit;
    border-spacing: 0;
}

.wp-block-table.is-style-stripes tbody tr:nth-child(odd) {
    background-color: #f0f0f0;
}

.wp-block-table.is-style-stripes.has-subtle-light-gray-background-color tbody tr:nth-child(odd) {
    background-color: #f3f4f5;
}

.wp-block-table.is-style-stripes.has-subtle-pale-green-background-color tbody tr:nth-child(odd) {
    background-color: #e9fbe5;
}

.wp-block-table.is-style-stripes.has-subtle-pale-blue-background-color tbody tr:nth-child(odd) {
    background-color: #e7f5fe;
}

.wp-block-table.is-style-stripes.has-subtle-pale-pink-background-color tbody tr:nth-child(odd) {
    background-color: #fcf0ef;
}

.wp-block-table.is-style-stripes td, .wp-block-table.is-style-stripes th {
    border-color: transparent;
}

.wp-block-table .has-border-color td, .wp-block-table .has-border-color th, .wp-block-table .has-border-color tr, .wp-block-table .has-border-color > * {
    border-color: inherit;
}

.wp-block-table table[style*=border-top-color] tr:first-child, .wp-block-table table[style*=border-top-color] tr:first-child td, .wp-block-table table[style*=border-top-color] tr:first-child th, .wp-block-table table[style*=border-top-color] > *, .wp-block-table table[style*=border-top-color] > * td, .wp-block-table table[style*=border-top-color] > * th {
    border-top-color: inherit;
}

.wp-block-table table[style*=border-top-color] tr:not(:first-child) {
    border-top-color: currentColor;
}

.wp-block-table table[style*=border-right-color] td:last-child, .wp-block-table table[style*=border-right-color] th, .wp-block-table table[style*=border-right-color] tr, .wp-block-table table[style*=border-right-color] > * {
    border-right-color: inherit;
}

.wp-block-table table[style*=border-bottom-color] tr:last-child, .wp-block-table table[style*=border-bottom-color] tr:last-child td, .wp-block-table table[style*=border-bottom-color] tr:last-child th, .wp-block-table table[style*=border-bottom-color] > *, .wp-block-table table[style*=border-bottom-color] > * td, .wp-block-table table[style*=border-bottom-color] > * th {
    border-bottom-color: inherit;
}

.wp-block-table table[style*=border-bottom-color] tr:not(:last-child) {
    border-bottom-color: currentColor;
}

.wp-block-table table[style*=border-left-color] td:first-child, .wp-block-table table[style*=border-left-color] th, .wp-block-table table[style*=border-left-color] tr, .wp-block-table table[style*=border-left-color] > * {
    border-left-color: inherit;
}

.wp-block-table table[style*=border-style] td, .wp-block-table table[style*=border-style] th, .wp-block-table table[style*=border-style] tr, .wp-block-table table[style*=border-style] > * {
    border-style: inherit;
}

.wp-block-table table[style*=border-width] td, .wp-block-table table[style*=border-width] th, .wp-block-table table[style*=border-width] tr, .wp-block-table table[style*=border-width] > * {
    border-style: inherit;
    border-width: inherit;
}

.wp-block-table table td:last-child, 
.wp-block-table table th:last-child {
    text-align: left;
    text-align: start;
}

.wp-block-table table td:first-child, 
.wp-block-table table th:first-child {
    padding-left: 0.5em;
}

We trust that the above code will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hi @gewoonbovenaan,

We would like to inform you that there was a conflict identified between the “bought together” feature and PHP version 8.0.

Our team has promptly addressed this issue by applying a HOTFIX on your behalf, and we are pleased to report that everything should now be functioning correctly.

Furthermore, we recommend that you consider upgrading to PHP version 8.x.x to ensure enhanced stability and performance for your system.

Best Regards,
8Theme’s Team

Dear @coffeedog,

We hope this message finds you well.

We are pleased to inform you that we have successfully applied the necessary hotfix to address the issue you were experiencing. The modification has been made within the functions.php file, specifically at line 7:22, in your child theme.

For your reference, you can view the changes here: [https://prnt.sc/fVKkXMeeJ02T](https://prnt.sc/fVKkXMeeJ02T)

We kindly ask that you review the update at your earliest convenience and confirm its effectiveness. Should you encounter any further difficulties or require additional assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello @TheOne,

Thank you for reaching out to us with your concern.

We are experiencing a 500 server error(https://prnt.sc/a-yt0yNb9fXU) when attempting to change the number of products displayed on your website. We’ve already taken by increasing the WP Memory Limit to 512MB(https://prnt.sc/q1XdUkQaxQlH), and it didn’t helps also.

To address this problem, we recommend the following actions:

1. Test for Plugin Conflicts: Deactivate all plugins except for the ones directly related to the functionality of changing the product number. If the issue resolves, reactivate each plugin one by one to identify the culprit. Remember to clear your cache after each activation to ensure you’re seeing the most recent changes.

2. Contact Your Hosting Provider: If the plugin test does not resolve the issue, the next step is to get in touch with your hosting provider. Inform them about the 500 error you are encountering. They should be able to check the server logs and identify any underlying issues that might be causing the error.

Please proceed with these steps and let us know the outcome. We are here to assist you further if needed.

Best Regards,
8Theme’s Team

Hello @lee,

Thank you for reaching out and sharing the solution you’ve implemented. I’m glad to hear that you’ve successfully resolved the issue with the account menu items.

Regarding your question about the XStore theme and its product galleries, XStore does indeed use a custom gallery for product pages. However, if you need to use a plugin that requires WooCommerce’s default product gallery, you might need to use custom hooks provided by the theme. Here are the hooks related to the product gallery that you mentioned:

etheme_before_single_product_image
etheme_after_single_product_image

You can use these hooks to customize the product image area, potentially allowing you to integrate the default WooCommerce gallery.

Best Regards,
8Theme’s Team

Hello, @khurram virk,

We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
Please be patient and do not change access.

Kind Regards,
8theme team