Subject: Blog Page Visual Update Confirmation

Dear Zenka,

We hope this message finds you well.

We are pleased to inform you that we have successfully implemented new CSS code to enhance the appearance of the blog page on your website. The modifications were made in the following location: Theme Options > Theme Custom CSS > Global CSS. The specific code added is as follows:

.blog .elementor-post__thumbnail.elementor-fit-height {
    padding-bottom: 30px !important;
}

We kindly request that you review the updated blog page at your earliest convenience to ensure that it meets your expectations.

Should you have any further requests or require additional assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hi @javi_web,

We are reaching out to kindly request the administrator account credentials for your Portuguese language website. This information is necessary for us to proceed with the services we are providing.

Best regards,
The 8Theme Team

Hi @Simon,

Please click on the Screen options button on the right hand side > then check on Product Categories:

https://prnt.sc/5aFODR2vhoVN

https://prnt.sc/gM7FqoD2-UzJ

Hope it helps!

Best Regards,
8Theme’s Team

Dear Sweet D,

We hope this message finds you well.

We would like to inform you that the parallax feature is intentionally disabled on mobile devices within the XStore theme. This is a deliberate design choice and not a malfunction of the theme.

The parallax scrolling effect is achieved by setting the background image position to “fixed” (background-attachment: fixed). At present, this effect is fully supported only by the Mozilla Firefox browser.

On touch devices using browsers other than Mozilla Firefox, the parallax effect is overridden to ensure compatibility. Consequently, users will observe a static image in place of the dynamic parallax effect.

The majority of mobile browsers do not support parallax scrolling due to issues related to responsiveness and performance concerns on mobile devices.

However, we have provided a workaround using custom CSS code. Please be aware that this custom CSS solution will not function on iOS devices. The following custom CSS has been added for your convenience under Page Settings > Advanced > Custom CSS:

@media only screen and (max-width: 768px) { 
    .elementor-widget-wrap.elementor-element-populated.lazyloaded {
        background-attachment: fixed !important;
    }
}

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hi @Jose Hernan,

Unfortunately, the Product Grid element doesn’t have the same hooks as Products Element. To add the Whatapp button, you need to add this code:

add_filter('woocommerce_loop_add_to_cart_link', 'n2t_woocommerce_loop_add_to_cart_link');
function n2t_woocommerce_loop_add_to_cart_link($add_to_cart){
	return $add_to_cart . do_shortcode('[wa-order]');
}

Category
Qualification
Brand
SKU
Price
Label

This order is fixed and we can’t change right now.

So if you think the Product Grid element is not suitable with your custom codes, you can keep using the Products Element. Everything will be safe.

Best Regards,
8Theme’s Team

Hi @Mitul,

You can also try with the W3 Total Cache plugin(it’s FREE) or WP-Rocket plugin(PAID).

For more information, please take a look at this article: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best regards,
The 8Theme Team

Hi @Mitul,

We’ve figured out that options are coming from Jetpack plugin. We’ve disabled those options and the website is loading normally now: https://www.awesomescreenshot.com/video/24177755?key=bd9b40d7f3b8b4246926aa3ccdcba200

Can you please clear the caches and check?

Thank you so much!

Hi @Jose Hernan,

Here are the 2 available hooks for the Product Grid Item.

1. after_etheme_product_grid_list_product_element_title: this hook will display the your custom custom after the product titles. The full of code is:

add_action( 'after_etheme_product_grid_list_product_element_title', 'dcms_tags_item_product', 10, 0 );
function dcms_tags_item_product() {
	/***** if ( ! is_shop() ) return; *****/
	global $product;
	$product_data = $product->get_data();
	$tag_ids = $product_data['tag_ids'];
	if ( ! count($tag_ids) ) return;
	print("<section class='item-tags'>");
	foreach ($tag_ids as $tag_id){
		$term_object = get_term_by('id', $tag_id, 'product_tag');
		$tag_name = $term_object->name;
		$tag_link = get_tag_link($tag_id);
		printf("<a href='%s' title='%s'>%s</a>",$tag_link, $tag_name, $tag_name);
	}
	print("</section>");
}

2. etheme_product_grid_list_product_hover_element_render: we can display custom shortcode, HTML, or code within the hover content.

3. What’s your custom code for the Whatsapp buttons? So we can help you to find the right hooks. We’ve attached the test page in Private Content Area.

Best Regards,
8Theme’s Team

Hi @Mitul,

We’ve already replied to that topic.

Best regards,
The 8Theme Team

Dear Jonathan,

We hope this message finds you well.

In order to resolve the issue, we kindly request that you insert the following custom CSS code into your website. Please navigate to Theme Options, then proceed to Theme Custom CSS, and finally to Global CSS, where you can add the code:

form.cart ul.st-swatch-preview-single-product {
    max-width: 400px;
}

For your reference, here is a screenshot illustrating the matter: https://prnt.sc/Hsiq7siGgR_Q

We trust that this will assist you in addressing the concern. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hi @gncR,

Can you please double check with your admin account? We were unable to login.

https://prnt.sc/aCS_cq6P4eMQ

Thank you!

Dear AACoffee,

We hope this message finds you well.

We wish to inform you that we have identified certain functionalities that were previously absent from the source codes, which we believe may have been due to conflicts with third-party plugins.

Our team has diligently addressed these issues, and we are pleased to report that all functions are now operating correctly.

Can you please clear the caches and double check again?

We appreciate your attention to this matter and look forward to your feedback.

Best Regards,
The 8Theme Team

Hi @Mihalis,

We’ve tested the email builder, everything seems to work fine:

– Email for creating a new account: https://prnt.sc/-kSmI3scgBGl
– Email for processing order: https://prnt.sc/k0lswexyRp7Q
– Email for completed order: https://prnt.sc/_ya29jKz8omK

Also, is there a way to translate these emails into Greek language according the default language that is used?

WPML translation is not available for the Builder, right now. However, there is an option that allows sending different templates to customers from different countries.

It is “Apply to billing countries” in the rules section in the right side of email template. You can create multi templates then change email contents with these respective country languages, then apply to send to countries using that language.

For example, Email Hungarian will be applied for country billing in Hungary, Slovak email will be applied for Slovakia. You can see these images: https://prnt.sc/vx9w5c and https://prnt.sc/vibxk0

Best Regards,
The 8Theme Team

Glad we’re able to help!

Best regards,
The 8Theme Team

Dear Uday,

We hope this message finds you well.

We suggest utilizing the code snippet provided below to achieve the desired functionality:

function change_specific_availability_text( $availability, $product ) {
    if ( $product->managing_stock() && $product->is_on_backorder( 1 ) ) {
        $availability = $product->backorders_require_notification() ? __( 'Availability Notice: The selected product or color is located in our central warehouse and may require an additional 4 to 5 days for dispatch.', 'woocommerce' ) : '';
    } elseif ( ! $product->managing_stock() && $product->is_on_backorder( 1 ) ) {
        $availability = __( 'Availability Notice: The selected product or color is located in our central warehouse and may require an additional 4 to 5 days for dispatch.', 'woocommerce' );
    }
    return $availability;
}
add_filter( 'woocommerce_get_availability_text', 'change_specific_availability_text', 999, 2 );

Please implement this code to adjust the availability text for products that are on backorder.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team