Forum Replies Created

Viewing 30 posts - 4,831 through 4,860 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    March 19, 2024 at 08:46

    Dear @chilly,

    We hope this message finds you well.

    We would like to guide you through the process of customizing your theme’s CSS. Please refer to the following file within your theme’s directory:

    /themes/xstore/xstore.css

    Within this file, you will find a variety of CSS classes. We recommend that you categorize these classes into separate files based on their functionality, such as:

    – For WooCommerce-related CSS classes, create a file named ‘woocommerce.css’.
    – For WPML-related CSS classes, create a file named ‘wpml.css’.
    – Continue this process for other relevant categories.

    Once you have organized the CSS classes into separate files, you can include these files in your child theme by adding the following code to your functions.php file:

    
    add_action( 'wp_enqueue_scripts', 'et_theme_enqueue_styles', 1001 );
    function et_theme_enqueue_styles() {
        wp_deregister_style('etheme-parent-style');
        wp_enqueue_style( 'separated-1', get_stylesheet_directory_uri() . '/separated-1.css' );
        wp_enqueue_style( 'separated-2', get_stylesheet_directory_uri() . '/separated-2.css' );
    }
    

    Please ensure that you replace ‘separated-1.css’ and ‘separated-2.css’ with the appropriate filenames that correspond to your newly created CSS files.

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 19, 2024 at 08:14

    Subject: Assistance Required: Verification of Functionality for “Add All To Cart” Button on Dear Dylan,

    We hope this message finds you well.

    We are reaching out to inquire if you have encountered any difficulties with the “Add All To Cart” button on the Wishlist page. For your reference, here is a screenshot of the page in question: https://prnt.sc/1Z5ucCogZ3jg.

    Please be informed that we have recently made an adjustment by disabling the “Redirect to the basket page after successful addition” feature. This change is intended to enhance the functionality of the “Add All To Cart” button, ensuring it operates smoothly as intended.

    To assist us in confirming the resolution of any issues, may we kindly ask you to retest the button at your earliest convenience? Here is an updated screenshot for your review: https://prnt.sc/UhwoIn2NRNIl.

    Your feedback is highly valuable to us, and we would greatly appreciate your confirmation on the matter.

    Thank you for your attention and cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 19, 2024 at 06:30

    Dear @Nye Jones,

    We kindly request that you initiate a new topic and furnish us with the URL of your website, along with the WordPress Administrator credentials, including both the username and password. This will enable us to thoroughly examine the matter at hand.

    We appreciate your cooperation.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 19, 2024 at 06:22

    Dear Omega Panama,

    We hope this message finds you well.

    We are reaching out to inform you that we have encountered an issue while attempting to access your website. It appears that our access has been restricted, and we suspect that the Wordfence security plugin may be responsible for this blockage.

    As we are keen to review your website for our mutual interests, we kindly request that you consider temporarily disabling the Wordfence plugin. This action would allow us to proceed with our necessary checks without further hindrance.

    We appreciate your attention to this matter and look forward to your prompt response.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 19, 2024 at 06:11

    Hi @Shehzad Ghazi,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 18, 2024 at 16:04

    Dear Daniyal,

    We are pleased to inform you that we have updated the custom CSS codes.

    Kindly take a moment to examine the changes at your earliest convenience. You can view the updates via the following link: https://prnt.sc/N5V1OiZa3wKZ

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 18, 2024 at 15:56

    Hello Papuna,

    Thank you for reaching out to us with your query regarding the location of pictures attached to blog posts in MyPHPadmin.

    The images you are looking for are typically stored in the WordPress Media Library, and their corresponding records are also located in the wpi6_posts table, but with the post_type value set to “attachment”. These attachments are associated with posts through the wpi6_postmeta table.

    To find the images attached to a specific post, you can look for entries in the wpi6_postmeta table where the meta_key is “_thumbnail_id” for featured images or “attached_file” for other images. The meta_value will give you the ID of the image, which you can then use to find the corresponding entry in the wpi6_posts table.

    Please note that the actual image files are stored in the wp-content/uploads directory of your WordPress installation, and the database only stores the URLs and metadata associated with these files.

    If you require further assistance or have any additional questions, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 18, 2024 at 15:40

    Dear @Kombajn88,

    We trust this message finds you well.

    We would like to kindly suggest that you insert the following snippet of code into the functions.php file located within your child theme directory:

    
    add_action('wp_footer', 'n2t_wp_footer', 999);
    function n2t_wp_footer(){
    	?>
    	<script>
    		jQuery(document).ready(function($) {
    			$('.open-filters-btn a').on('click touchend', function (event){
    				event.preventDefault();
    				$('.et-toggle-mob-sidebars-inner .et-toggle').trigger('click');
    			});
    		});
    	</script>
    	<?php
    }
    

    This code is intended to enhance the functionality of your website. Should you require any further assistance or have any questions regarding this process, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 18, 2024 at 15:20

    Dear @Trektor,

    Greetings,

    We are delighted to have been able to assist you. Should you require any further support or have any additional inquiries, please feel free to reach out to us at your convenience.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 18, 2024 at 10:56

    Hi @Taalaki Abaya,

    1. Sometimes the product images do not appear when I open a product. I attempted to troubleshoot this issue but haven’t been able to identify the cause. I suspect it may be related to the layout, but I’m not entirely certain.

    Can you please send us the product URL which is having this issue?

    2. On the shop page, the products appear in a grid format. However, on larger screens, instead of displaying 6 products per row as expected, they appear in sets of 2. How can I ensure that on larger screens, the default display is optimized, such as showing 4 products per row, then 2, or ideally 12 in total?

    We’ve added the following CSS codes under Theme Options > Theme Custom CSS > Global CSS. Then the products look good on shop page now:

    
    @media only screen and (min-width: 993px){
        .woocommerce .row-count-4 .product:nth-child(4n+1) {
            clear: none;
        }
    }
    

    https://prnt.sc/eWagXFqz5VQq

    3. Regarding the filter page, I’ve attempted to translate the sidebar title to Arabic using Loco Translate, but it didn’t work. Can you provide assistance with this?

    Please go to the widgets page, then change the widget title to your Arab language: https://prnt.sc/vbl33i2gFZCZ

    4. I’ve tried configuring the contact form to send user messages to the email addresses info@taalakiabya.com and mails@taalakiabaya.com, but it hasn’t been successful. I suspect there may be an issue with the template or the contact form plugin.

    Please check the emails are not going to SPAM folder. And also contact to your hosting provider to make sure they don’t disable the mail function. If the mail function is disabled, you can try with this plugin: https://wordpress.org/plugins/wp-mail-smtp/.

    Warm regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    March 18, 2024 at 06:55

    Hi @Shehzad Ghazi,

    We’ve updated the custom CSS codes to this:

    
    p.woocommerce-store-notice.demo_store,
    .mobile-header-wrapper .header-top {
        z-index: 999 !important;
    }
    
     .et_b_header-cart.et_element-top-level .et-mini-content, 
    .et_b_mobile-panel-cart .et-mini-content {
        z-index: 10002 !important;
    }
    
    .template-container {
    		z-index: 1;
    }
    

    Can you please check again?

    Best Regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    March 18, 2024 at 06:34

    Dear Dombici Serban,

    We hope this message finds you well.

    We kindly request that you follow the solution provided in the following link to address the issue you are experiencing with the product filter functionality: https://www.8theme.com/topic/filter-product-dont-work-correctly-if-i-choosed-brand-first/#post-387272.

    We appreciate your cooperation in this matter. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 18, 2024 at 06:32

    Dear Manuel Barba,

    We would like to inform you that we have successfully implemented the following custom CSS code within the Theme Options > Theme Custom CSS > Global CSS section of your website:

    
    label[for="et_video_code"],
    #et_video_code {
        display: none !important;
    }
    

    As a result, the product video field has been effectively removed from the interface. We kindly request that you clear your browser and server caches to ensure that these changes are reflected on your end.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 18, 2024 at 06:11

    Dear Dombici Serban,

    We hope this message finds you well.

    We would like to bring to your attention that the current brand filter widget is not designed to conceal the attributes within the WooCommerce filter attribute functionality.

    To address this, we kindly request that you activate the Variation Swatches feature. Subsequently, please utilize the Swatches filter widget, which is expected to serve your needs more effectively.

    For your convenience, we have provided screenshots to guide you through this process:

    – [Screenshot 1](https://prnt.sc/rpLQez470mF1)
    – [Screenshot 2](https://prnt.sc/fEYtjkFVsOoZ)

    Should you require any further assistance or have any questions regarding this process, please do not hesitate to reach out to us.

    Thank you for your attention to this matter.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 17, 2024 at 07:02

    Dear Shehzad Ghazi,

    We are reaching out to you in reference to a matter we observed on the Simulator. Below are the links to the screenshots that illustrate the current appearance:

    – [Screenshot 1](https://prnt.sc/hKJK7QjVVVcJ)
    – [Screenshot 2](https://prnt.sc/FXFdTbq_BVBw)

    To assist us in diagnosing and addressing the issue effectively, could you kindly provide us with the corresponding screenshots from your end, along with the specific URL where the issue is occurring?

    We appreciate your cooperation and look forward to your prompt response.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 16, 2024 at 09:54

    Dear Menelaos,

    We hope this message finds you well.

    We kindly request that you insert the following lines of code into the functions.php file located within your child theme directory:

    
    add_filter('etheme_widget_product_brands_cache', '__return_false');
    add_filter('etheme_widget_product_categories_cache', '__return_false');
    

    We trust that this will assist you with your needs. Should you have any further questions or require additional support, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 16, 2024 at 07:19

    Dear @Kombajn88,

    We would like to advise you to maintain a consistent image size across all products. We recommend using images with dimensions of 1000×1000 pixels.

    Furthermore, please ensure to delete the following line from your custom CSS code:

    
    min-height: 175px;
    

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 16, 2024 at 07:17

    Dear @chilly,

    We are grateful for your prompt response to our previous communication.

    We regret to inform you that the nature of your request necessitates further code customization, which, regrettably, extends beyond the parameters of the support services we are able to offer.

    Your comprehension in this matter is highly appreciated.

    Kind Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 16, 2024 at 07:09

    Hi @Shehzad Ghazi,

    We’ve updated the custom CSS codes to this:

    
    p.woocommerce-store-notice.demo_store,
    .mobile-header-wrapper .header-top {
        z-index: 10001 !important;
    }
    
    .et_b_header-cart.et_element-top-level .et-mini-content, 
    .et_b_mobile-panel-cart .et-mini-content {
        z-index: 10002 !important;
    }
    

    Can you check again?

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 15, 2024 at 14:35

    Dear @zenoshk,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 15, 2024 at 14:32

    Hi @Kombajn88,

    We’ve updated the custom CSS codes to this:

    
    .etheme-product-grid-title {
        min-height: 60px;
        display: flex;
        align-items: center;
    }
    
    .etheme-product-grid-image img,
    .content-product .product-content-image img {
        min-height: 175px;
        width: auto;
    }
    
    .products-page-cats {
        min-height: 65px;
    }
    

    Can you please check again?

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 15, 2024 at 14:19

    Dear @zenoshk,

    We hope this message finds you well.

    We would like to inform you that we have disabled the “Use Images From Product Variations” feature within the “Variation Swatches” settings. You can view the change at the following link:

    [Use Images From Product Variations Disabled](https://prnt.sc/fPMssAGwdm6q)

    As a result of this adjustment, the images have now reverted to their standard display. You can confirm the current presentation via this link:

    [Images Restored to Normal](https://prnt.sc/iEw0a-1Q_orn)

    Should you have any questions or require further assistance, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 15, 2024 at 13:40

    Dear @chilly,

    We hope this message finds you well.

    We are pleased to inform you that the recent changes implemented have been tested and are functioning optimally on our local sites. To ensure that these updates are reflected on your end, we kindly request that you clear all related caches on your website.

    Once this has been completed, please proceed to verify the changes on your site.

    We appreciate your cooperation and look forward to your confirmation that the updates are successfully visible.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 15, 2024 at 11:34

    Dear Henrik,

    We hope this message finds you well.

    next. small problem.
    is if I select sort by sales.
    then “a lot” comes again.
    because I don’t sell anything on this site.
    It loads the same product twice.

    I choose “default sort” order.
    then it downloads products nicely and neatly.

    but not “sales” based. then a lot of products arrive twice..

    We are reaching out to kindly request your assistance in creating a video that addresses a specific issue we have encountered. Your expertise in this area would be greatly appreciated, and we believe a visual guide would be highly beneficial for our team.

    Thank you in advance for considering our request. We look forward to your favorable response.

    Is there any way to have sorting at random?

    To add the Random order, please add the following code under functions.php file locates in your child theme:

    
    add_filter( 'woocommerce_get_catalog_ordering_args', 'custom_woo_catalog_ordering_args' );
    
    function custom_woo_catalog_ordering_args( $args ) {
    	$orderby_value = isset( $_GET['orderby'] ) ? wc_clean( $_GET['orderby'] ) : apply_filters( 'woocommerce_default_catalog_orderby', get_option( 'woocommerce_default_catalog_orderby' ) );
    
    	if ( 'random_list' == $orderby_value ) {
    		$args['orderby'] = 'rand';
    		$args['order'] = '';
    		$args['meta_key'] = '';
    	}
    	return $args;
    }
    
    add_filter( 'woocommerce_default_catalog_orderby_options', 'woocommerce_catalog_random_orderby' );
    add_filter( 'woocommerce_catalog_orderby', 'woocommerce_catalog_random_orderby' );
    
    function woocommerce_catalog_random_orderby( $sortby ) {
    	$sortby['random_list'] = 'Random';
    	return $sortby;
    }
    

    https://prnt.sc/egKRbBSaFGcF

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 15, 2024 at 10:43

    Hi @Shehzad Ghazi,

    1- Store notice is overlapping the sidebar cart, you can check the SS. Also is there any way to hide store notice for logged-in users?

    https://snipboard.io/FGMqY6.jpg

    2- The top sticky header is overlapping with the cart sidebar, please check the SS.

    https://snipboard.io/i4Ir2e.jpg

    Please add the following custom CSS under Theme Options > Theme Custom CSS > Global CSS:

    
    p.woocommerce-store-notice.demo_store,
    .mobile-header-wrapper .header-top {
        z-index: 1;
        position: relative;
    }
    
    .et_b_header-cart.et_element-top-level .et-mini-content, 
    .et_b_mobile-panel-cart .et-mini-content {
        z-index: 9999;
    }
    

    3- The sidebar is showing a limited item (30), I tried to change the number in the option given in the theme customizer but it was still limited to 30, So is there any way to increase the limit I found an old solution where it used to do by coding but that was an old post, that’s why checking with you guys.

    To improve the loading speed of website, we’ve limited the number of cart items to 30. If you want to increase this number, please navigate to this file: wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/header-builder/cart.php on line 425:

    
    - Change:                 'max'  => 30,
    - To:                 'max'  => 100
    

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 15, 2024 at 09:17

    Hi @APOODesign,

    We hope this message finds you well.

    Please be advised that need the customization code and it will falls beyond the purview of our standard support services. However, we would like to direct your attention to a resource that may prove helpful in addressing your query. You can find relevant information in the following article: https://stackoverflow.com/a/69341230.

    We trust this will be of assistance to you.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 15, 2024 at 08:16

    Dear Henrik,

    We hope this message finds you well.

    We kindly request that you implement the following custom CSS code within your website’s theme settings. Please navigate to Theme Options, then select Theme Custom CSS, and finally input the code into the Global CSS section:

    
    .content.main-products-loop.col-md-12 {
        min-height: 100vh;
    }
    

    We trust that this addition will be beneficial. Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 15, 2024 at 07:56

    Hi @Trektor,

    Unfortunately, it’s not possible right now. We invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Thank you for your cooperation and understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 15, 2024 at 07:09

    Hi @Taalaki Abaya,

    Thank you for your response, can you please also reply to my mail (php file of the Quick View)? and how/where can i add a link JavaScript file to override the buttons like i did for the add-to-cart.php?

    To edit the Quick View button, please take a look at the following files:

    – wp-content/themes/xstore/woocommerce/content-product.php line 545,742,755,918
    – wp-content/themes/xstore/woocommerce/content-product-slider.php line 444,642,655,799

    I want to add my Gmail and my company name in the footer copyrights section, I tried to edit it from XStore options but i can’t be changed.

    We could see that you have already changed the footer copyright successfully: https://prnt.sc/JAt2aSFQGmoe

    I’m encountering difficulty changing the names of certain menu items. I attempted to modify them through the context text in the XStore theme, but unfortunately, the changes didn’t take effect. Could you please assist me with this?

    To change the custom text on mobile panel, please find this code in your functions.php file:

    
    function n2t_text_strings( $translated_text, $text, $domain ) {
    	switch ( $translated_text ) {
    		case 'Tag' :
    			$translated_text = 'الوسوم';
    			break;
    		case 'Tags' :
    			$translated_text = 'الوسوم';
    			break;			
    		case 'Tag:' :
    			$translated_text = 'الوسوم:';
    			break;
    		case 'Tags:' :
    			$translated_text = 'الوسوم:';
    			break;
    	}
    	return $translated_text;
    }
    add_filter( 'gettext', 'n2t_text_strings', 20, 3 );
    add_filter( 'ngettext', 'n2t_text_strings', 20, 3 );
    

    And change to this:

    
    function n2t_text_strings( $translated_text, $text, $domain ) {
    	switch ( $translated_text ) {
    		case 'Tag' :
    			$translated_text = 'الوسوم';
    			break;
    		case 'Tags' :
    			$translated_text = 'الوسوم';
    			break;
    		case 'Tag:' :
    			$translated_text = 'الوسوم:';
    			break;
    		case 'Tags:' :
    			$translated_text = 'الوسوم:';
    			break;
    		case 'Custom' :
    			$translated_text = 'Your New Text';
    			break;
    	}
    	return $translated_text;
    }
    add_filter( 'gettext', 'n2t_text_strings', 20, 3 );
    add_filter( 'ngettext', 'n2t_text_strings', 20, 3 );
    

    Change Your New Text with your language.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    March 15, 2024 at 05:31

    Hi @zenoshk,

    We’re unable to login wit the provided account.

    Can you please double check?

    Thank you!

    Please contact administrator
    for this information.
  • 1 2 3 161 162 163 177 178 179
    Viewing 4,860 results - 4,831 through 4,860 (of 5,361 total)
Viewing 30 posts - 4,831 through 4,860 (of 5,361 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.