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Filter product don’t work correctly if i choosed brand first

This topic has 4 replies, 3 voices, and was last updated 1 months, 3 weeks ago ago by Andrew Mitchell

Dombici Serban

Participant

March 15, 2024 at 09:43

Hello,

I have a problem related to product filtering, in the sidebar I put Filter products by brands (xstore) and then Filter products by attribute, one individually for each attribute.

When I select the Brand, the attributes remain there, but I would like them to disappear if they are not set for the products of that brand.

I am attaching a video below in which you can see that I select the Dahua Brand and the attributes that are set on Hikvision products remain there.

I would like if it is possible to make it so that when I select, for example, the Dahua brand and I put on the Dahua products an attribute for IR of 10, 20m, only those attributes appear, or if they are not set, they do not appear there at all to induce the customer in error.

https://uploadnow.io/f/z1bx8HQ – How is it now

https://uploadnow.io/f/d2kRHXf – how i want to be

#387054 Copied Theme version: 9.2.9

3 Answers

Luca Rossi

Support staff

March 18, 2024 at 06:11

Dear Dombici Serban,

We hope this message finds you well.

We would like to bring to your attention that the current brand filter widget is not designed to conceal the attributes within the WooCommerce filter attribute functionality.

To address this, we kindly request that you activate the Variation Swatches feature. Subsequently, please utilize the Swatches filter widget, which is expected to serve your needs more effectively.

For your convenience, we have provided screenshots to guide you through this process:

– [Screenshot 1](https://prnt.sc/rpLQez470mF1)
– [Screenshot 2](https://prnt.sc/fEYtjkFVsOoZ)

Should you require any further assistance or have any questions regarding this process, please do not hesitate to reach out to us.

Thank you for your attention to this matter.

Warm regards,
The 8Theme Team

#387272 Copied

Dombici Serban

Participant

March 18, 2024 at 09:17

It worked, thank you

#387297 Copied

Andrew Mitchell

Support staff

March 18, 2024 at 09:18

Dear Dombici Serban,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#387299 Copied
Tagged: brand selection problem, fix woocommerce filters, product filter issue, troubleshooting woocommerce, woocommerce themes, wordpress ecommerce solutions
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Filter product don’t work correctly if i choosed brand first

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