Forum Replies Created

Viewing 30 posts - 4,651 through 4,680 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 06:06

    Dear Goostaf,

    We hope this message finds you well.

    Upon reviewing the issue you reported, we would like to inform you that we have been unable to replicate the problem using our systems, which are currently running on MacOS version 14.4.1 and Safari version 17.4.1.

    To ensure optimal functionality and to prevent any potential conflicts, we kindly recommend that you utilize a single LazyLoad function, choosing either the one provided by our XStore theme or the alternative offered by WP-Rocket.

    Here the video: https://we.tl/t-vV4lUSO68a

    Should you require any further assistance or have additional inquiries, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 3, 2024 at 13:44

    Hi @Ajaz,

    Please add this custom CSS:

    
    .home .header-main {
        border-bottom: 0 !important;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 3, 2024 at 13:43

    Hi @Ajaz,

    Reduce the heigh of image will make the width is reduced also.

    Please try with this custom CSS:

    
    @media only screen and (min-width: 650px){
        .single-product .woocommerce-product-gallery__image a img {
            max-height: 500px;
            width: auto;
        }
        .single-product .with-vertical-slider .swiper-slide {
            align-items: start;
        }
    }
    

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 3, 2024 at 12:26

    Dear @jhawker81,

    I am not a developer or designer; however, the design is coming along nicely. My problem is as follows:

    I sell artwork and need two templates that work together simultaneously.
    I have Classic Doodle Art, Custom Pet Portraits, Kids Zone, Custom Throw Pillows, and Custom Blankets as categories.
    I have advanced product fields extended for woocommerce as a plugin that allows conditional custom fields.
    I would like when someone selects custom pet portraits they would go to a page like this: https://petportraits.com/products/custom-pet-portrait?variant=45490364154170

    I do think with advanced custom fields I can add the variables for all the other categories.

    I hope you understand what I am trying to do. This is way over my head so I would sincerely appreciate your help.

    We are reaching out to you regarding your recent communication with us, as there seems to be some confusion on our end concerning your objectives. We would greatly appreciate it if you could provide us with a more detailed explanation of what you are looking to accomplish. This will enable us to assist you more effectively.

    Thank you for your cooperation and understanding.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 3, 2024 at 11:01

    Dear @jhawker81,

    Our Development Team is looking into this and get back to you shortly.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 3, 2024 at 10:58

    Hi @Jade,

    It was the cache, we’ve purged cache of that product and now the quantity is gone:

    https://prnt.sc/lU_SQNnIkF0n

    Can you check?

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 3, 2024 at 10:51

    Dear Ajaz,

    We hope this message finds you well.

    We have noticed that the custom thumbnail size has been modified to 4×7 dimensions, which has subsequently impacted the display on the single product page.

    To address this issue, we kindly request that you insert the following custom CSS code. You can do this by navigating to Theme Options, selecting Theme Custom CSS, and then placing the code in the Global CSS section:

    
    @media only screen and (min-width: 650px){
        .single-product .swiper-vertical-images .vertical-thumbnails-wrapper img {
            object-fit: cover;
            width: 158px;
            height: 158px;
        }
    }
    

    We appreciate your prompt attention to this matter. Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 3, 2024 at 09:52

    Hi @Mr.Auxins,

    1. Please navigate to XStore Builders > Header Builder > via Customizer > Html Blocks > HTML Block 2 > then insert this HTML code:

    
    <a href="mailto:admin@undergroundmarketplace.co.uk"><i class="fa-regular fa-envelope"></i> admin@undergroundmarketplace.co.uk</a> |
    

    2. Please navigate to XStore Builders > Header Builder > via Customizer > Socials > Elements > add new social:

    https://prnt.sc/lFgOQTDl_Bdj

    3. Please go to widgets manager page, under Right side top bar area sidebar, remove the login/logout widget and add your custom login.

    https://prnt.sc/0-lrfop6PQ&#8211;

    Warm regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 3, 2024 at 09:29

    Hi @sethr,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads
    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 3, 2024 at 09:28

    Hi @Jade,

    We’ve enabled back the breadcrumb then we’ve edited directly the settings from Women’s Shop page > after that disable the breadcrumb:

    https://prnt.sc/kOoF7nl7GNJb

    Can you do the same with the other pages?

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 3, 2024 at 09:18

    Hi @Ajaz,

    Please edit the Menu List element, under Motion Effects > Sticky > select Top:

    https://prnt.sc/r-GSKmWeokZI

    You also need to add the offet for the header height.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 3, 2024 at 09:05

    Hi @Ajaz,

    Under Computed Box, please 1px for the bottom border:

    https://prnt.sc/_7xR389KTVTw

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 3, 2024 at 08:56

    Hi @Jade,

    You’ve updated the wrong settings, we’ve already corrected it for you:

    https://prnt.sc/elnwaAv_Lm4-

    Can you check now?

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 3, 2024 at 08:53

    Hi @Ajaz,

    We’ve updated the provided CSS codes to this and now texts are centered:

    
    .woocommerce-shop .content-product .product-content-image,
    .single-product .content-product .product-content-image {
        width: 300px !important; /* Adjust the width as needed */
        height: auto !important;
        margin: 0 auto;
        overflow: hidden;
    }
    .woocommerce-shop .content-product .products-page-cats,
    .single-product .content-product .products-page-cats {
    		padding-right: 0 !important;
    }
    .woocommerce-shop .product-details .product-view-light .light-left-side,
    .woocommerce-shop .content-product h2.product-title,
    .woocommerce-shop .content-product .products-page-cats,
    .woocommerce-shop .content-product .price,
    .single-product .product-details .product-view-light .light-left-side,
    .single-product .content-product h2.product-title,
    .single-product .content-product .products-page-cats,
    .single-product .content-product .price{
    		text-align: center;
    }
    @media (max-width: 480px){
        .woocommerce-shop .content-product .product-content-image,
    		.single-product .content-product .product-content-image{
            width: 94% !important;
        }
    }
    

    Can you please check again?

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 3, 2024 at 08:37

    Hi @Kombajn88,

    Please try with this code instead:

    
    add_action('et_after_shop_loop_title', 'add_compare_button', 15);
    
    function add_compare_button() {
      global $product;
      $product_id = $product->get_id();
      
      echo '<div class="single-compare">';
      echo '<a href="#" class="compare button" data-product_id="' . esc_attr($product_id) . '">';
      echo '<span class="et-icon et-compare"></span>';
      echo '</a>';
      echo '</div>';
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 3, 2024 at 07:26

    Hi @Jade,

    1. Please add the following CSS code under Theme Options > Theme Custom CSS > Global CSS:

    
    .woocommerce-tabs.type-accordion .wc-tabs .et-woocommerce-tab a {
        padding-left: 0;
    }
    

    2. The breadcrumb can be disabled under Theme Options > Breadcrumb > select Disable:

    https://prnt.sc/rGocj023xH0z

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 3, 2024 at 07:08

    Dear Fareed Fares,

    We would like to inform you that by following the instructions provided previously, Google Fonts will be entirely disabled on your website.

    Should you require any further assistance, please do not hesitate to contact us.
    Warm regards,

    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 2, 2024 at 14:24

    Thanks for understanding!

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 2, 2024 at 14:23

    Hi @Ajaz,

    The provided CSS codes are targeted to mobile version, if you would like it’s also working on desktop version. We will update the code to this:

    
    .woocommerce-shop .content-product .products-page-cats {
    		padding-right: 0 !important;
    }
    .woocommerce-shop .product-details .product-view-light .light-left-side,
    .woocommerce-shop .content-product h2.product-title,
    .woocommerce-shop .content-product .products-page-cats,
    .woocommerce-shop .content-product .price {
    		text-align: center;
    }
    @media (max-width: 480px){
        .woocommerce-shop .content-product .product-content-image {
            width: 94% !important;
        }
    }
    

    Can you check again now?

    Thanks!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 2, 2024 at 12:35

    Hi @Ajaz,

    Also, can you confirm how I can centralize the text beneath the images, currently this is aligned left.

    We’ve already included it in the custom CSS codes. So the texts below images will be centered.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 2, 2024 at 11:18

    Hi @Ajaz,

    It should works.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 2, 2024 at 11:01

    Dear Jade,

    We wish to inform you that the new Single Product Builder has been deactivated as per your request.

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 2, 2024 at 10:59

    We are pleased to extend our warmest welcome to you.

    Please feel free to modify the padding or margin settings as per your requirements.

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 2, 2024 at 10:58

    Hi @Ajaz,

    To make the product details center on mobile also. We’ve changed this custom CSS:

    
    @media (max-width: 480px){
        .woocommerce-shop .content-product .product-content-image {
            width: 94% !important;
        }
    }
    

    To this:

    
    @media (max-width: 480px){
        .woocommerce-shop .content-product .product-content-image {
            width: 94% !important;
        }
        .woocommerce-shop .content-product .products-page-cats {
            padding-right: 0 !important;
        }
        .woocommerce-shop .content-product h2.product-title,
        .woocommerce-shop .content-product .products-page-cats,
        .woocommerce-shop .content-product .price {
            text-align: center;
        }
    }
    

    Can you check again?

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 2, 2024 at 10:23

    Dear Ajaz,

    We regret to inform you that we are unable to reopen the previously closed topic due to restrictions on our permissions. However, we are eager to assist you and would kindly ask if you could initiate a new topic for discussion.

    Please let us know if you require any guidance in creating the new topic, and we will be more than happy to help.

    Thank you for your understanding and cooperation.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 2, 2024 at 10:16

    Hi @Jade,

    So I didn’t want to apply the new single product template. I just wanted to change the location of the tabs on the original one that I had. You mentioned I needed to download the elements plugin to make this edit. To clarify I would like the old template I was using but just move the reviews tab section under the recommended products section.

    We meant you have to completely disable the Old Sinlge Product Builder and switch to the new Single Product Builder of Elementor to more controls the Product Elements: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/.

    Also the add quantity button to the left of add to cart button is the one I am mentioning to remove please and thank you.

    Please add this custom CSS:

    
    .single-product .quantity {
        display: none;
    }
    

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 2, 2024 at 10:06

    Hi @Jade,

    We’ve updated the custom CSS to this:

    
    /* newsletter */
    div#newsletter input[type='email'],
    div#newsletter input[type='tel']
    div#newsletter div[role="combobox"] {
        padding: 10px !important;
        height: 30px !important;
    }
    div#newsletter button {
        padding: 10px !important;
    }
    
    div#newsletter .omnisend-mobile-container > div {
        padding: 0 10px !important;
        margin-bottom: 15px;
    }
    

    And now the spacing is smaller, can you check?

    https://prnt.sc/wWhSXf4ZpUtz

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 2, 2024 at 09:47

    Hi @Jade,

    Can you please help us to explain what is “the add quantity button”? Do you want to disable it so use can change the quantity of product?

    I also installed the Elementor plugin and was wondering if you are able to make the change to separate the tabs on the single product page. Right now the description, shipping and reviews are linked together. I would like to be able to separate the reviews from the short description and shipping. I was hoping to put the reviews under the related products section and then keep the description and shipping under the add to wish list button.

    We’ve applied the new single product builder template to Women category. Please check the product in private content area.

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 2, 2024 at 09:12

    Dear Fareed Fares,

    We hope this message finds you well.

    We would like to provide you with instructions on how to adjust the typography settings for your website. Please follow the steps outlined below:

    1. Go to the “Theme Options” section of your website’s dashboard.
    2. Click on “Typography” and then select “Body Typeface.”
    3. Within the “Font Family” options, please choose “Inherit.” You can refer to this screenshot for clarity: [https://prnt.sc/BfSC5325_Hp6](https://prnt.sc/BfSC5325_Hp6).
    4. Similarly, for “Headings,” navigate to the “Font Family” and select the same “Inherit” option. Here is a screenshot for your reference: [https://prnt.sc/A9MMDevobDv7](https://prnt.sc/A9MMDevobDv7).

    Following the typography settings, please proceed with the following steps for Elementor:

    1. In your dashboard, go to “Elementor” and then to “Settings.”
    2. Click on the “Advanced” tab.
    3. Locate “Google Fonts” and set it to “Disable.” For visual assistance, please view this screenshot: [https://prnt.sc/RHsrrf1TspoO](https://prnt.sc/RHsrrf1TspoO).

    Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 2, 2024 at 07:48

    Dear Shameer,

    We hope this message finds you well.

    We would like to know which demo you imported? We guess a potential timeout issue during the importation of the demo, which may have resulted in the omission or interruption of certain source code files.

    To address this matter effectively, we kindly request that you provide us with temporary access to your WordPress admin and FTP accounts.

    For WordPress admin access, please create a new user account with administrative privileges via your WordPress Dashboard. Once the account is set up, you can securely share the login credentials with us through the Private Content section that is intended for confidential communications.

    Regarding FTP access, we would appreciate it if you could supply us with the following information: FTP host, FTP username, FTP password, FTP port, and the type of FTP encryption you are using. Should you require any assistance in generating these details, your hosting provider will be able to assist you in the process.

    We thank you in advance for your cooperation and prompt attention to this request. Your timely response will enable us to proceed with the necessary steps to resolve the issue at hand.

    Warm regards,
    The 8Theme Team

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Viewing 30 posts - 4,651 through 4,680 (of 5,361 total)
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