Luca Rossi

Dear @jhawker81,

We hope this message finds you well.

We kindly request that you maintain the deactivation of the plugins as shown in the following screenshot: https://prnt.sc/VhBGLqUBj79k. We have observed that after these plugins were deactivated, we successfully modified the font and size of the headings, which is a positive development.

For your reference, here is the screenshot that illustrates the changes we were able to implement post-deactivation: https://prnt.sc/LupwMD0SmaMd.

We would greatly appreciate it if you could conduct a thorough investigation to determine the root cause of the issue with these plugins. Your assistance in this matter is crucial for us to ensure the smooth functioning of our services.

Thank you for your attention to this request. We look forward to your prompt response.

Best Regards,
The 8Theme Team

Hi @Jade,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads
Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Dear @jhawker81,

We would like to suggest that you explore the Multiple Templates feature, which may be beneficial for your requirements. You can find a visual guide to this setting at the following link:

https://prnt.sc/5ssBMhGrJJwq

Additionally, we have provided a video tutorial that covers the same concepts as the header builder for your convenience:

https://www.youtube.com/watch?v=BpeXfzNwkOc

Should you have any further inquiries or require assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Dear Goostaf,

We are currently uncertain about the specific issue you are encountering. To assist us in identifying any potential conflicts, we kindly request that you conduct a systematic test. This can be done by deactivating each plugin one at a time, with the exception of those that are explicitly included in the list provided by our team.

For your convenience, you can find the list of included plugins at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

We appreciate your cooperation in this matter. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hi @Mr.Auxins,

Please try adding this custom CSS:

div#block-15 p {
    font-size: 14px;
    margin-bottom: 0;
}

Warm regards,
The 8Theme Team

Sure, let us know how it goes!

Hi @Niddy,

The fixes were applied to your child theme already so it won’t be lost in upcoming updates.

Can you please check the shop page again?

Thank you!

Dear Ajaz,

We regret to inform you that in order to remove the spacers, it is necessary to disable the sticky header on the FAQs page.

Kind regards,
The 8Theme Team

Dear Goostaf,

We hope this message finds you well.

We would like to inform you that Safari version 15.1 is now considered somewhat outdated, and its user base has significantly diminished. In light of this, we kindly request that you update your browser to the most recent version of Safari to ensure the best possible experience.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hi @Mr.Auxins,

Your background images have the white line at the bottom, please use PhotoShop to crop it and upload again:

– https://prnt.sc/ju38OkGQvH3w
– https://prnt.sc/k-dyVJxomWQZ

Hope it helps!

Hi @Rodlens Hora,

Can you please check again: https://prnt.sc/ZPCtdYGOj7YX?

Best regards,
The 8Theme Team

Hi @Mr.Auxins,

Can you change the colour of the ‘|’ after the email to the same grey colour as the other dividers on the header. Thanks

We still see they’re same color: https://prnt.sc/oyYYrtfkGgup

Can you please send us a screenshot?

But problem 3, the link says screenshot removed. And removing the login/logout widget doesnt fix the problem, there is no option for custom login.

Can’t the login link just be changed?

When im logged in as admin, I can’t chan the login link, only the log out link.

Please remove the Login/Logout widget then insert the Login text after that insert your custom link. There is no such widgets for the custom login link.

https://prnt.sc/apeDoKNZzLqg

You can also try with the 3rd party plugin like this: https://loginpress.pro/doc/login-logout-menu-shortcodes-guide/. But we can’t guarantee it’s compatible with our XStore theme 100%.

Warm regards,
The 8Theme Team

Dear Ajaz,

We hope this message finds you well.

We would like to kindly remind you of the necessity to create distinct headers for the homepage and other pages on your website. For detailed instructions on how to enable header overlap, please refer to the following documentation: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-enable-header-overlap/.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear Sethr,

We hope this message finds you well.

We’re pleased to inform you that we have implemented an update to the custom codes as detailed below:

add_action('wp_footer', '__wp_footer');
function __wp_footer(){
    if(is_cart()){
    ?>
    <script>
        (function ( $ ) {
            'use strict';
			$(document).ready(function(){
				if( $(window).width() < 768 ){
					$('.one-time-option input[type="radio"]').first().prop('checked', true);
				}
			});
            $(document).on('change', '.subscription-option input[type=radio], .one-time-option input[type=radio]', function (){
                $('.quantity .quantity-wrapper input').trigger('change');
            });
        })( window.jQuery );
    </script>
    <?php
    }
}

This update has been tested and is now functioning correctly on mobile devices as well. We kindly request that you review the changes at your earliest convenience to ensure everything is to your satisfaction.

Please be advised that any further customizations may require the attention of the plugin’s author, as the issue addressed was not related to our XStore theme. We appreciate your understanding in this matter.

Thank you for your continued collaboration.

Best regards,
The 8Theme Team

Dear Goostaf,

We hope this message finds you well.

Upon reviewing the issue you reported, we would like to inform you that we have been unable to replicate the problem using our systems, which are currently running on MacOS version 14.4.1 and Safari version 17.4.1.

To ensure optimal functionality and to prevent any potential conflicts, we kindly recommend that you utilize a single LazyLoad function, choosing either the one provided by our XStore theme or the alternative offered by WP-Rocket.

Here the video: https://we.tl/t-vV4lUSO68a

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out.

Warm regards,
The 8Theme Team