Forum Replies Created

Viewing 30 posts - 4,621 through 4,650 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    April 5, 2024 at 10:07

    Hi @Mr.Auxins,

    Do the instagram feeds not show up on the footer anymore?

    Have you followed this article to connect Instagram account https://www.8theme.com/documentation/docs/instagram-api-token/ ?

    Have you cleared cache?

    And how to I get the trademark info and payment icons.

    Please put some widgets(text widget & image) to Footer Coryrights Left & Footer Coryrights Right Sidebars:

    https://prnt.sc/ye7XVsKkVo3g

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 5, 2024 at 09:58

    Dear Mirko,

    We hope this message finds you well.

    We have attempted to access the system using the administrator account; however, we encountered issues as it appears to be non-functional. Could you please investigate this matter at your earliest convenience?

    Thank you for your assistance.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 5, 2024 at 08:03

    Dear @jhawker81,

    We hope this message finds you well.

    We kindly request that you maintain the deactivation of the plugins as shown in the following screenshot: https://prnt.sc/VhBGLqUBj79k. We have observed that after these plugins were deactivated, we successfully modified the font and size of the headings, which is a positive development.

    For your reference, here is the screenshot that illustrates the changes we were able to implement post-deactivation: https://prnt.sc/LupwMD0SmaMd.

    We would greatly appreciate it if you could conduct a thorough investigation to determine the root cause of the issue with these plugins. Your assistance in this matter is crucial for us to ensure the smooth functioning of our services.

    Thank you for your attention to this request. We look forward to your prompt response.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 5, 2024 at 07:04

    Hi @sethr,

    We’re unable to login via this login URL anymore.

    Can you please check?

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 5, 2024 at 06:55

    Hi @Jade,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads
    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 5, 2024 at 06:52

    Dear HarunD,

    We hope this message finds you well.

    We are reaching out to inquire whether you have encountered any issues with your theme upon the activation of the WP-Rocket plugin. Should you not observe any problems, there would be no necessity to exclude the JavaScript or CSS files from the plugin’s operations.

    We appreciate your attention to this matter and look forward to your confirmation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 5, 2024 at 06:40

    Dear @jhawker81,

    We would like to suggest that you explore the Multiple Templates feature, which may be beneficial for your requirements. You can find a visual guide to this setting at the following link:

    https://prnt.sc/5ssBMhGrJJwq

    Additionally, we have provided a video tutorial that covers the same concepts as the header builder for your convenience:

    https://www.youtube.com/watch?v=BpeXfzNwkOc

    Should you have any further inquiries or require assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 5, 2024 at 06:16

    Dear Mirko,

    We hope this message finds you well.

    We are reaching out to kindly request the addition of more payment methods to our current selection. At present, we have observed that only one payment method is available, as evidenced by the following screenshot: https://prnt.sc/zy1M8lKZQlAX.

    We believe that offering a wider range of payment options would greatly benefit our mutual clients and enhance their overall experience.

    We appreciate your attention to this matter and look forward to your prompt response.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 13:49

    Dear Goostaf,

    We are currently uncertain about the specific issue you are encountering. To assist us in identifying any potential conflicts, we kindly request that you conduct a systematic test. This can be done by deactivating each plugin one at a time, with the exception of those that are explicitly included in the list provided by our team.

    For your convenience, you can find the list of included plugins at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    We appreciate your cooperation in this matter. Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 12:54

    Hi @jhawker81,

    We’re able to login to your website and looking into this issue.

    Stay tuned!

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 12:49

    Hi @Mr.Auxins,

    Please try adding this custom CSS:

    
    div#block-15 p {
        font-size: 14px;
        margin-bottom: 0;
    }
    

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 12:44

    Dear Goostaf,

    We hope this message finds you well.

    We have observed that the Yandex plugin currently active on your website is generating a high volume of requests, as evidenced by the following screenshots:

    https://prnt.sc/Eb3wCwzMPbXd

    This excessive traffic could potentially lead to slower loading times for images on the site. To prevent any negative impact on user experience, we kindly request that you temporarily disable the Yandex plugin while we investigate and address the issue.

    We appreciate your prompt attention to this matter and look forward to your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 11:15

    Sure, let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 11:13

    Hi @Mr.Auxins,

    Please go to the widgets manager and change the login link.

    We’ve removed the login/logout widget and replace with the login text(please note it will not work for the logout link):

    https://prnt.sc/Af7r4Cw1qBxU

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 11:07

    Hi @Niddy,

    The fixes were applied to your child theme already so it won’t be lost in upcoming updates.

    Can you please check the shop page again?

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 10:57

    Hi @Mr.Auxins,

    Please check our screenshots:

    https://prnt.sc/c_iJIjte6iTj
    https://prnt.sc/iNLt0R6T0pxI
    https://prnt.sc/QwUuOCPoDhlM

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 10:52

    Dear Ajaz,

    We regret to inform you that in order to remove the spacers, it is necessary to disable the sticky header on the FAQs page.

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 10:46

    Hi @Niddy,

    Could you please resend us the FTP account?

    The old one didn’t work anymore.

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 10:09

    Dear Goostaf,

    We hope this message finds you well.

    We would like to inform you that Safari version 15.1 is now considered somewhat outdated, and its user base has significantly diminished. In light of this, we kindly request that you update your browser to the most recent version of Safari to ensure the best possible experience.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 09:53

    Hi @Mr.Auxins,

    To use that shortcode, you have to install this plugin first: https://wordpress.org/plugins/loginpress/.

    If you don’t want to use 3rd party plugins, please check again our previous replies:

    Please remove the Login/Logout widget then insert the Login text after that insert your custom link. There is no such widgets for the custom login link.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 09:46

    Hi @Mr.Auxins,

    Your background images have the white line at the bottom, please use PhotoShop to crop it and upload again:

    https://prnt.sc/ju38OkGQvH3w
    https://prnt.sc/k-dyVJxomWQZ

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 09:36

    Dear Jade,

    We hope this message finds you well.

    We kindly request that you clear your browser’s cache and access the following link in private/incognito mode to review how the product is currently displayed on our end:

    [https://www.awesomescreenshot.com/video/26421694?key=1df2f7b2a3f0aec48d8b7159ad6b8cc6](https://www.awesomescreenshot.com/video/26421694?key=1df2f7b2a3f0aec48d8b7159ad6b8cc6)

    Your cooperation in this matter is greatly appreciated. Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 09:30

    Hi @Rodlens Hora,

    Can you please check again: https://prnt.sc/ZPCtdYGOj7YX?

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 08:26

    If you need anything else, please let us know.

    Kind Regards,
    8theme team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 07:35

    Hi @Mr.Auxins,

    Can you change the colour of the ‘|’ after the email to the same grey colour as the other dividers on the header. Thanks

    We still see they’re same color: https://prnt.sc/oyYYrtfkGgup

    Can you please send us a screenshot?

    But problem 3, the link says screenshot removed. And removing the login/logout widget doesnt fix the problem, there is no option for custom login.

    Can’t the login link just be changed?

    When im logged in as admin, I can’t chan the login link, only the log out link.

    Please remove the Login/Logout widget then insert the Login text after that insert your custom link. There is no such widgets for the custom login link.

    https://prnt.sc/apeDoKNZzLqg

    You can also try with the 3rd party plugin like this: https://loginpress.pro/doc/login-logout-menu-shortcodes-guide/. But we can’t guarantee it’s compatible with our XStore theme 100%.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 07:27

    Hi @Jade,

    Can you please check again?

    https://prnt.sc/oni5cs1L2SL4

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 07:23

    Dear Ajaz,

    We hope this message finds you well.

    We would like to kindly remind you of the necessity to create distinct headers for the homepage and other pages on your website. For detailed instructions on how to enable header overlap, please refer to the following documentation: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-enable-header-overlap/.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 07:12

    Hi @Ajaz,

    We’ve updated the custom CSS codes to this, to make it work for categories page also:

    
    .woocommerce-shop .content-product .product-content-image,
    .woocommerce.archive .content-product .product-content-image,
    .single-product .content-product .product-content-image {
        width: 300px !important; /* Adjust the width as needed */
        height: auto; !important;
        margin: 0 auto;
        overflow: hidden;
    }
    .woocommerce-shop .content-product .products-page-cats,
    .woocommerce.archive .content-product .products-page-cats,
    .single-product .content-product .products-page-cats {
        padding-right: 0 !important;
    }
    .woocommerce-shop .product-details .product-view-light .light-left-side,
    .woocommerce-shop .content-product h2.product-title,
    .woocommerce-shop .content-product .products-page-cats,
    .woocommerce-shop .content-product .price,
    .single-product .product-details .product-view-light .light-left-side,
    .single-product .content-product h2.product-title,
    .single-product .content-product .products-page-cats,
    .single-product .content-product .price,
    .woocommerce.archive .product-details .product-view-light .light-left-side,
    .woocommerce.archive .content-product h2.product-title,
    .woocommerce.archive .content-product .products-page-cats,
    .woocommerce.archive .content-product .price {
        text-align: center;
    }
    @media (max-width: 480px){
        .woocommerce-shop .content-product .product-content-image,
        .single-product .content-product .product-content-image,
        .woocommerce.archive .content-product .product-content-image {
            width: 94% !important;
        }
    }
    

    Can you please check again?

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 07:05

    Dear Sethr,

    We hope this message finds you well.

    We’re pleased to inform you that we have implemented an update to the custom codes as detailed below:

    
    add_action('wp_footer', '__wp_footer');
    function __wp_footer(){
        if(is_cart()){
        ?>
        <script>
            (function ( $ ) {
                'use strict';
    			$(document).ready(function(){
    				if( $(window).width() < 768 ){
    					$('.one-time-option input[type="radio"]').first().prop('checked', true);
    				}
    			});
                $(document).on('change', '.subscription-option input[type=radio], .one-time-option input[type=radio]', function (){
                    $('.quantity .quantity-wrapper input').trigger('change');
                });
            })( window.jQuery );
        </script>
        <?php
        }
    }
    

    This update has been tested and is now functioning correctly on mobile devices as well. We kindly request that you review the changes at your earliest convenience to ensure everything is to your satisfaction.

    Please be advised that any further customizations may require the attention of the plugin’s author, as the issue addressed was not related to our XStore theme. We appreciate your understanding in this matter.

    Thank you for your continued collaboration.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 4, 2024 at 06:19

    Dear Ajaz,

    We hope this message finds you well.

    We have observed that the current sticky header on the website overlaps the content when scrolling down. To address this issue, we have implemented a spacer above each heading to improve the visual separation and ensure that the content is clearly distinguishable when the header is in a fixed position.

    We kindly ask that you review the adjustments at your earliest convenience. The changes can be previewed via the following link: https://prnt.sc/2VJhkQ9g2wLb

    Your feedback on this matter would be greatly appreciated. Please do not hesitate to reach out if you have any questions or require further modifications.

    Best Regards,
    The 8Theme Team

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Viewing 30 posts - 4,621 through 4,650 (of 5,361 total)
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